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December 2023 by Jessica Berdar
This location of Walgreens has been my favorite pharmacy ever! Always very helpful and patient with me. Staff is very friendly and always has answer to my questions! Thank you for everything you do!
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December 2023 by Feather G
Hands down the best pharmacy!! They are clearly over worked and under staffed as all other pharmacies!!!!! I’d like to thank the staff for always being so HELPFUL and SUPER POLITE!!!!
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October 2023 by Gregory D.
This is literally the worst pharmacy I've ever been too. Besides customer service being horrible, they've closed over 30 minutes early, and are constantly out of medications that are needed. I called and was told my script would be ready by 8 (mind you this is a medication where it's imperative I don't miss a dose) and when I got there, they said they were out of stock and couldn't transfer it. Do not go to this Walgreens.
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September 2023 by Jennifer Levin
Kathy Fama, an employee here, berated me and refused to fill my medications because there were too many I am prescribed (according to the pharmacy employees). Multiple times I was told they would be ready and multiple times they were not and would not. They turned away many other people saying their prescriptions weren’t ready either. They cited being too busy with vaccines to fill the scripts.
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July 2023 by Hazel Gilchrist
Someone in the pharmacy today needs to have more compassion and better customer service skills.
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June 2023 by Richard Fendorak
Im visiting from Phoenix and accidentally left my scripts behind. Cathy in the pharmacy was extremely helpful, setting me up for same day delivery to my parents’ house, easy seamless transaction
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June 2023 by Josh W.
My family and I switched to Walgreens after being on cdphp and using cvs. We're very disappointed in the way our prescriptions get handled. On one instance, while picking up my meds, I decided to pull to the drive through window. I rang the bell but no one came to the window. There were however 3 or 4 employees working in the pharmacy. I gave them the benefit of the doubt and figured the bell was broken so I went inside. When I went to the counter I noticed someone else came to the drive through window only this time I I heard the bell ring so obviously they did too. The guy at the window looked as annoyed as I was. I don't know what the situation was but why can't one person turn around and be like "we'll be with you in a minute sir"? Why just ignore people? There are people giving me prescriptions who probably have no business doing so. I say the name of who I'm picking up a script for and they just give it to me. Not checking credentials, not checking who I am. My wife takes my autistic son to urgent care. Turns out he has strep. Urgent care says they sent a script for him. Walgreens says they can't find it. Urgent care says this happens all the time with that Walgreens. This latest instance with my son is the straw that broke the camels back. I'm done and I don't recommend anyone use Walgreens for their scripts.
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May 2023 by Sandi Mason
After waiting on hold for 20 minutes and the call hung up on, I received a call from them stating my prescription was ready. I get to the pharmacy the following day to be told there was no prescriptions ready. After speaking to the manager who questioned if I had the right pharmacy and was I sure someone called from there, I had to return the questions and asked was there another Walgreens on Loudon Road in Latham which she replied no and then show her my call log with their number. I should never have to do so. Stop blaming the customer and take some responsibility by starting with being a role model and training your staff adequately.
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May 2023 by MONEY BOUND
Pharmacist is very rude and ver nasty acting. I called to get information on my prescriptions and she was the rudest person ever. I transferred everything from this pharmacy and will never work with them again.
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April 2023 by Hayley Mcdonald
Absolute worse Walgreens in the Capital Region. I wouldnt suggest this pharmacy to my worse enemy. Worse customer service. Incompetent pharmacists. Will leave you on hold when you call for an hour +. Calls you to tell you your script is ready to get to the pharmacy and have the script not be ready multiple times (wasting my time). I had to give this a 1 start review because there wasnt an option to give it no stars
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December 2022 by firelily 1
This ended up being my pharmacy after my rite aid was closed. It is a constant issue trying to get my prescriptions here. They constantly try to change your prescription to the generic brand. Without getting into detail certain medications have different dispensers. There is one or two nasty pharmacists here that will argue with you and give you dirty looks when you try to get your actual prescription. They refuse to consistently fill a prescription unless you get a letter from your prescriber to dispense as written EVERY TIME. Literally every time a refill is updated its days of struggle to correct issues and though there are many nice and considerate pharmacists it seems that for whatever reason when there is an issue its dealt with by the pharmacist with a terrible attitude who questions you on whatever your condition is and makes a loud stink about whatever you are trying to get resolved. No one wants to have to disclose personal medical issues in front of strangers to get their medication correctly dispensed. Nor do I want personal conditions mocked publicly.
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November 2022 by Chris Durant
Went to the pharmacy to pick up a prescription for my son and they said the didn't have it in. I asked if they could call another Walgreens to see if they have it there. They stated they couldn't do that. I just called my pediatrician and he said they should have called and they were being lazy. Anyway you look at they don't care. So from now on, I will go elsewhere. Sick of people just flat out lying.
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November 2022 by Margaret Gannon
Worst store ever. Going to CVS . My script has been sitting in limbo over a week. Tried to call and you are on hold forever. Moving my scripts to CVS.
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June 2022 by Jackie McDonald
I love this pharmacy's staff! They are HARD working and always helpful to me. A Special shout out to the head pharmacist, even during her busiest hectic days she always takes the time to talk me down from having a major anxiety attack ~ (which I am medically diagnosed). This pharmacy are hard workers and on there feet all day for their customers. Thank you all.Sincerely, Jacqueline McDonald
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June 2022 by T Ravida
I love to shop this store, the staff is simply amazing. The pharmacy staff is always very helpful and I utilize all of the digital options provided. It saddens me to see how cruel and rotten people are to this amazing staff.