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April 2024 by Dwight Dengler
Well this go around with Safelite wasn't the best as to another time before, it took a few reinstalls of my windshield to get it right. After a month of cancellations by Safelite for mobile repair of windshield I had to bring it to their facility, which is quite some distance from my home. They replaced my windshield, then two days later I opened the door to a flooded dashboard. Back to Safelite. They reinstalled the windshield. Few days later, leaking again, now the headliner is saturated. Back to Safelite. Reinstall. Days later everything is wet again. Back to Safelite. Then there's hours of my time on the phone with customer service; on hold , let me transfer you, oh they're not answering, blah blah blah type phone calls. No return calls or emails I was to be expecting. Finally I got an agent who diligently followed up and got it going. The last reinstall seems to be working well and no leaks, so far.Would I recommend them, not really. But I was pretty much stuck with Safelite because it was covered by my insurance.I must add that Safelite did honor their warranty and made it right. But in the event of a problem be prepared for alot of phone time and schedule juggling.
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April 2024 by Shakti Chauhan
Geico booked my appointment with Safelite to replace the windshield on my vehicle. I waited for more than four hours and was informed by Safelite that they cannot honor the appointment due to lack of staff. Safelite received the order in the morning from GEICO but it took them several hours to inform me that they have to reschedule my appointment. The person who called me from Safelite was unpolite and very disrespectful, which was quite opposite of what they show in the ad.
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March 2024 by Sophia Mysliwiec
Worst customer service. They had the part in for a week and never called to let us know and then spoke to us like the idiots that we didn’t know it was in. Lazy and awful.
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March 2024 by Dmitriy Bolotnyy
Mannnn these guys are truly terrible. Horror story.I had two technicians come to my house, I am out in the sticks so it’s inconvenient.First, they call me the day of the appointment and cancel because they are short handed. Ok… not convenient, but it happens.But then, when they finally get to me a few days later, they start working on the van, and about an hour in with my window out, they tell me that the aftermarket window is not fitting. They also mention that more and more of their aftermarket windows on my vehicle have been off and don’t fit.I ask them what we should do. I ask that they rent a car for me since they can’t get the OEM window today , I have no other car and they can’t put my old window back in.After they come back from lunch and spoke with the main office they tell me that they were wrong and that they just need to use more adhesive.I leave for Florida a few weeks later… once I get down there and get hit by the first big storm, my windshield looked like a river.They refused to come where I was in Florida.When I got back to NY they wouldn’t come back to my house. Then changed my appointment again once I agreed to come there… just terrible experience.
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March 2024 by Jie Qiao
Great job!
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March 2024 by AM
I had a seamless experience here. I dropped my car off the night before and my service was done by 10:10AM. I was in and out of the checkout within a minute. Everyone was super friendly, and the communication about my vehicle via text and a phone call was excellent. Highly recommend booking your service here!
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March 2024 by Sahin Keles
Always some nonsense excuses with this company
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February 2024 by Daniel Mahoney
Five stars for Safelite - My Toyota Highlander looks brand new again! Recently, I found myself staring at a cracked windshield on my beloved Toyota Highlander. Feeling nervous and stressed, I called Safelite. From the very first interaction, everything was a breeze.
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February 2024 by Shane Worthen
Charged me the transport fee, even though I went in person, and waited over 3 hours, even with a scheduled appointment. When I try to call for the fee to be removed, they won’t return my calls.
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January 2024 by Alyssa Willi
Derek came to fix my mirror today and he was very friendly and fast. Great customer service.
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October 2023 by Akili-Abdul Duncan
Terrible service! No glass available, waited 6days for motor. Then YOU can NOT get through to ANYONE via ALL their phone numbers listed: local or national!! No return calls & they NEVER re-scheduled my appointment for the day stated (after they decided the window motor is damaged etc. ), so I have nothing to check in their system online,which is DEMANDED by auto-phone robot!!
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October 2023 by Nathan Patenaude
If I could give them negative stars I would. Absolutely awful service, no updates. Left broken glass all over our truck, charged a heck of a lot more than our quote without giving us a heads up before doing the install or calling to see if the price was okay. Would never recommend them.
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October 2023 by Edward Toomajian
Safelite dispatched two service persons to replace my windshield which was cracked. They did a great job. The convenience of having them come to me to do this work was great. I didn’t have to waste time sitting in a waiting room for an hour and a half not to mention the time to drive there as well. I highly recommend them.
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October 2023 by Michael Wheeler
Had the windshield replaced on our Tundra.How did we get our truck, once they were done?They chipped the paint in multiple spots around the area of the glass replacement.Inspection sticker is virtually destroyed.A gash in the dashboard.Black marks left on the sides of the truck where( presumably) the technician leaned in.I am incensed that this is the way they do repairs.SMH
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September 2023 by Michael Patterson
I had a small crack they came to fix. While here the technician asked if I wanted new wipers, I said "No, mine were recently replaced". after all was said and done I was charged $64, I paid it as my wife made the appointment and i didn't know any better. Seems they installed new wipers (apparently my wife also told them no wipers while making the appointment) and then charged me $64 for them.
