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December 2023 by Kevin F.
I am a former worker at Sam's club latham NY. I was a food service worker in the cafe as well as the rotisserie chicken dept. Let me start by saying don't ever buy food in the cafe. Pizza is the main food in the cafe and the pizza has cock roachs all over them in the coolers. The hot dog cookers are never cleaned from the day before and are reused on a regular basis. Food poisoning or botchilism are sure to be a risk for your health. And don't get me started on rotisserie. Let's just say the conditions of the back area where the chickens are prepped would be shut down permanently by the health dept. Just want to give a heads up to all. Be concerned.
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November 2023 by Joanne Kowalczyk
Understaffed exacerbated because u can't check out your battery at checkout.
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October 2023 by CG
The tire quality is poor and service is poor. It's your wise choice not to go there "The Latham sam's club Tire & Battery cnter"
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September 2023 by Pam S.
I just came back from a cross country trip in a motorhome we stopped at Sams club from coast to coast. Latham Sams club is by far the worst Sams Club I have been too. Stood in line for a slice of pizza for about 15 minutes with 1 person ahead of me. Received my greasy pepperoni pizza ( other slices were strewn about the trays) to find out they were out of napkins. I was given balled up tissue from the back. No one bothered to put more napkins out. Check out line out the door was very long with only one employee checking the receipts. He seemed to be the only one who cared about doing a good job.
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August 2023 by Ayacel Mejia
The service was really spectacular very patient with the customers. It does makes a big difference when someone is listening. A very professional job.
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July 2023 by Ron Cable
Used curbside pickup for the first time. Had trouble finding it. ( on the side of the building ) Very nice young lady brought out my purchase.
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June 2023 by Mr M
Always enjoy going to Sam's Club because of all the variety and decent pricing, their liberal return policy and their click and scan app is wonderful!
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April 2023 by Gene Lavigne
Got 2 AGM batteries for under $250. Best deal in town.
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March 2023 by Cordell B.
Thank you (Coach), Sarah, for going above and beyond today in addressing my frantic search fir ICE MELT in time for tomorrow's storm. Out of the several individuals, you took the time to address my request by calling the pallet haulers, and coming from behind the service center and walking over to the area the pallet was and actually removing the plastic wrapping, so that I could buy them. others told me to wait or call back or this or that. Sarah (Coach), you did not. I see good future ahead for you. continue to do what you did today- practicing excellent customer Service with understanding and compassion.Cheers,Cordell B.
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February 2023 by Katlyn H.
I absolutely love shopping at Sam's. The only thing I don't like is that now you have to literally walk into an ice box to get your milk and veggies. As of customer service they're amazing. Elise is in cafe is one of my favorite people there. She's extremely funny and respectful. Sabrina, Nicole and Ian in the front end are also amazing supervisors. Move quick and efficient. Norman at the door is also amazing. I can go on and on about the amazing customer service at sams. Highly suggest.
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December 2022 by Leo Wu
Customer service with bad attitude and no willingness to help or answer any questions. On Dec 11, 2022, I came for tire service at Latham store. The battery &Tire service representative does not schedule my slot well and asked me come back late. He did not tell me during the call before I came in a heavy snow. He has not willingness to flex schedule to accommodate me since It is SAMs schedule problem. Entire experience made me very upset and end up cancel the tire order.
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October 2022 by Leslie Jordan
Sams club os great if you shop in bulk
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October 2022 by Timothy Burgin
Good priced bulk items. Not a fan of how they made changes to the flow of the store and how this causes some isles to become cramped with 2 or more carts.
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October 2022 by James Rainville
Great store but tire department are not reliable
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September 2022 by Alan Prescott
Had a return, which was handled adequately. Wait time to return 1 item took 20+ minutes, but they were very busy and understaffed.