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February 2024 by Debbie MacAvoy
I use this store frequently, because I am painting many rooms in my house. The sales clerks are very helpful and always pleasant. They are able to answer my questions.I use the best paint they sell, which isn't carried by Lowes. It doesn't drip and goes on smoothly, but I usually need 2 coats.
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February 2024 by Andy T
The two young gentlemen were attentive to my inquiries and both worked on preparing my samples. One young man after seeing the number of swatches I picked out, told me about the virtual color consultation. What a wonderful service. My colors were all selected during my consultation. Ten star customer service !!!
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February 2024 by Madina Ahadi
I had an amazing experience today at sherwin Williams thanks to Sheik. His customer service was outstanding, and the paint I was looking for he made it possible by mixing two shades of white to give me exactly what I was looking for. I was so pleased with the service I received today. He went above and beyond to help me find the perfect paint. I would definitely will be purchasing my future paint from this location thanks to Sheik.
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October 2023 by Mike B
Went to the store in Latham on Saturday September 30th around 4pm. The kid behind the counter was sitting down and on his phone watching videos. He was not helpful. He told us and someone else who came in that the paint tint machine was down and he couldn't tint any paint. I think he just didn't want to do any work. He probably lost a ton of money for the store. We ended up going to Lowes.
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August 2023 by Benjamin M.
I live right around the corner from a Sherwin Williams (SW) on Wolf Road and I needed some custom stain matched to existing trim in our bedroom, so after puzzling about it for years I heard a rumor that SW could color-match stain much like most places can color-match paint. I drove round the corner to the local store only to be told that every other SW store can color match stain but the Wolf Road one. So, I came here. Upon arriving, the staff were helpful but they told me that in addition to a piece of the trim they were going to match the stain to, I needed a sample piece of the new raw wood that the stain was going to be applied to. This is to ensure the color will match on the new wood as it does on the old wood. Makes sense, except I didn't have any of the new, raw wood trim on me. So I had to come back the next day. I brought 12" of new trim which they said was fine, and I was told it would take 2-3 days. Five days later, I heard nothing so I called them. I was told the stain was "on the truck" and to call back in a week. I called a week later, and was told it was still on the truck. What this exactly means, I don't know. A week later I called and was told that someone had worked on it, and I could come in and take a look. Unfortunately, their hours made it tough to drop by and I was out that Saturday so it was another week before I could get it. Turns out, the stain matched pretty good with one application, and should be perfect with two applications. I don't think they charged me for the color-match service. And the stain went on great. I thought their custom service left a lot to be desired, as the 2-3 day estimate turned into weeks AND I had to call be the one to initiate the conversation by calling every time. That was annoying. But, I don't know any other place that color-matches stain so if you need it done you need SW. But, it might take weeks for them to match it so plan accordingly.
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May 2023 by Ray Gelineau
Needed to pick up a gallon of paintThe staff was very polite and knowledgeableThe color was mixed very quicklyI was in and out in less than 5 minutesA+++
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September 2022 by Julio Soriano
Great help and fantastic prices. I was in and out in less that 15 minutes with 17 gallons of paint.
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June 2022 by divan
The staff and manager here are great, but I would not ask them to recommend a painter.I’m a business owner and needed a professional painter, I asked them for a recommendation and they gave me a card for someone they said was a professional. I hired the guy, he showed up, charged us an arm and a leg and did a lousy job. We were okay with paying the thousands of dollars he wanted, but it turned unprofessional when we noticed the rushed job and he still demanded payment immediately. He didn’t even give us a chance to inspect his work. We gave him the full amount just to get the business transaction over with and him off our premises.A few weeks later, I shared my story with another Sherwin employee in a different store and they told me the reason he was highly recommended by this store is because he has a large account with them. I feel scammed.Sherwin Williams should just stay clear of any third party recommendations.
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May 2022 by Cheryl Savage
Great vibe had just what I needed
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April 2021 by Janice Iannacone
I'm painting my living room and I wanted good paint my painter asked us to use Sherwin-Williams. Everyone was very friendly and my order was prepared right away then was carried to my car.
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March 2021 by George Brower
i have been very pleased with my visits to SW. the service and the knowledge of the staff has been great
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March 2021 by Cathleen Motta
So helpful . Friendly. Knowledgeable
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February 2021 by Andy Rumpelt
They didn't sell duraseal stain? I made trip there and they didn't have it but it says online that it's sold there??
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November 2020 by Karen Lovrin
Great service. They were able to direct me to the perfect products for my needs.
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October 2020 by Anton Beletskii
Super friendly sales people and superb products - what's not to like? Minus half a star for exorbitant prices but this is as good as it gets in terms of paint available for an average homeowner in our neck of the woods. You typically have to wait for special sales events to save a buck or two.