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January 2024 by Dan Schwartz
Started out really nice but the execution of delivery was poorly done. Communication withen the company is very lacking. Showed up with less than half of our order after dark to install on a Saturday after rescheduling from Friday. I expected them to communicate when they would be close by but no. Now after having them return to complete our delivery order, we are still missing items and have no response from Gil or Eric. Sad to have to leave a poor review but I have been left with no choice. Hoping they make it right. Until then, 2 stars for this company. Needs improvement
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November 2023 by Lori Jean Tremblay
My father met the owner, Eric, up in Lake George, and decided to visit the store in Latham. Mitchell helped us out and was very professional and kind. He patiently explained the differences between each mattress and let my father take his time in making a decision. We highly recommend this over a big box store. Thank you Sleep and Spas!
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October 2023 by Nathan Gutmann
Gil, was an absolute pleasure to work with. My wife and I came in to search for hot tubs and we did not feel any pressure to buy, he was knowledgeable and friendly about everything. The dogs were a bonus too, as we love dogs! So cute and very well behaved. I would recommend going to see Gil when you are thinking about buying a hot tub or mattress. He made our whole experience in so much better. Thanks again Gil, YOU ROCK!
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October 2023 by Scott O'Brien
We worked with Gil who was absolutely phenominal. He is knowledgable, professional, with amazing customer service and an absolute joy to work with. Any question asked was met with specific answers and information that made decisions on our purchase easy. Gil is reliable and always available when needed, if questions arose. Will 100% recommend to anyone looking for a mattress or spa and we will definitely be back!
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October 2023 by Sadaf Shahid
Gil was helpful when we were shopping for mattresses and we visited his store on two occasions. He remembered us and gave us a good deal on two bed setups! I will be back to buy a hot tub someday :D
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September 2023 by Katie Schulte
We came in today with very little knowledge of hot tubs and were greeted by Gill. Gill was extremely knowledgeable and helped us to pick the right hot tub for us within our budget. If your shopping for a new hot tub make sure to stop here. You won't be disappointed
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August 2023 by Tracie Hotchner
Gill the manager was really responsive on the phone and on email before we came in. When we did the owner of the chain was there and very carefully [but not forcefully] explained every hot tub and the differences between them. We had never had a hot tub before but we had done our homework online and felt we came to the right place They made it seem like our decision was informed and financially wise. They also helped us get someone to excavate and put down a cement pad at our house. Very happy to have chosen them as our hot tub specialist
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August 2023 by Jenninfer Levy
Gil was amazing in helping us make our purchase for a new mattress today. He was very knowledgeable and informative. We are thrilled we came in to Latham Sleep and Spas to take a look!
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August 2023 by Chris A
We had a great experience at Sleep and Spas! The manager Gil was a pleasure to work with. He was very knowledgeable and patiently answered all of our questions. The process was easy from start to finish!
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August 2023 by DOLORES BURTON
I had a great experience today while shopping for a hot tub. Ryan responded to my email with the information I requested. Today I went in and meet Gil who was very knowledgeable and helpful in picking out the perfect hot tub.
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June 2023 by Kathy Hill
Samantha at Sleep and Spas has been absolutely amazing to work with. Her level of communication is in the stratosphere. I operate a very busy Home Watch Company and Samantha at Sleep and Spas is my absolute go to gal for everything hot tub related.
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June 2023 by John Sinopoli
Worked with Gil to purchase a Caldera Utopia Series Niagara salt water tub for our home in the Berkshires. Gil was knowledgeable and patient with us. In the end, the business was smooth and easy. Thank you for a positive buying experience!
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June 2023 by Beth Meyer
Samatha W. Is great! She is friendly and follows up. She is attentive and I felt like she really wanted to help and cares about the outcome. We have used them for a full year now and they have been responsive and on time each time. They do what they say they are going to do. Samatha is quick to respond with text and phone calls. It a rare gem to have quick and quality service in todays world.
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June 2023 by Mitchell McKnight
I wanted to take a moment to express our gratitude for the exceptional service we received from Gil at Sleep And Spas in Latham. We were new to the hot tub market and Gil took the time to explain everything to us as well as answer all of our questions….and we definitely had plenty of them!!! He was prompt with all communications and very professional. Gil went above and beyond to ensure that we were satisfied with buying the right hot tub to fit our families needs. We had a wonderful experience and would highly recommend Gil along with Sleep and Spas to anyone in the hot tub market.
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June 2023 by Shane Stiel
We were working with someone before on a part we needed for our hot tub. That person apparently wasn't doing their job and forgot about us. When Samantha took over, she made sure we were taken care of and happy. Thanks Samantha.
