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November 2023 by Zachary Piech
I can’t say enough great things about Tesla Latham. Marcy is a gem and helped squeeze us in for tire servicing while on the road for Thanksgiving (we curbed or potholed and damaged a tire causing a vibration and steering shimmy). When I picked up the X I realized that my pre trip cleaning caused the driver seat to get stuck fully aft. Bill came on the line and spent 20 minutes with me to resolve the issue over the phone without having to make another 65 mile round trip. And, they have a full demo fleet available while you wait. The leadership of this location has done a great job finding a tesla team with empathy and professionalism. The solar/powerwall team departed early across their 8 plus Tesla fleet of trucks. The crews were busy loading batteries and jogged from place to place. This kind of hustle tells me Tesla is taking care of this team and the team is taking care of us as their customers. I’m so impressed. Suggest Tesla harvest their expertise and replicate this level of service nationwide.
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November 2023 by Quinn Hughes
The ease of getting my Model 3 repaired at this service center was incredible. My car was serviced for just a few hours, and yet, they gave me a loaner Model 3 with full FSD along with it being spotless on the inside. I had an appointment scheduled for 8:30 AM. Despite this, the employees were nice enough to offer me the ability to drop my car off and exchange for a loaner the night before. Excellent service, fast, and the issues were perfectly fixed and covered under warranty. If you think getting your Tesla serviced here will be like how it typically is with ICE cars, you will be pleasantly surprised; the hassle is non existent. Thank you again!
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November 2023 by Jack R
The Service location is one of the best in the area and definitely beats driving back down to Mount Kisco to get service work done on my car they’re always willing to work with you and help you get to a better solution
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November 2023 by Wencui Zhao
It’s a delight to witness the Tesla center in Latham evolving into an all-around repair and service shop over the years. Mike is an especially valuable asset, being the friendly and tentative face to greet customers upon arrival. Keep up the good work, Tesla, and bring on the insurance, too!
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November 2023 by bob iuliano
Every time I work with this company, it is a nightmare! They make a great product, but the their service is below substandard . The employees, the sales people, and every person that works for them should be in the unemployment line…. they are useless. If minimum wage was two dollars an hour, you would be overpaying these people.
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September 2023 by Stephen Carballeira
A+++ Experience!The customer service staff went way out of their way to make sure my issue was resolved in a timely matter. Communication was excellent. You can see the staff take pride in representing the Tesla brand. I would highly recommend the Latham Tesla Service Center to current Tesla owners or potential owners.
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August 2023 by Kim Nolin
Excellent customer service from Samantha. Being 5 hours away from home they went above and beyond and with very little wait time. Highly recommend this location for service thank you!!
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August 2023 by michael pelic
Nice people. Plenty of appointment slots. Good location to test on local roads and the highway (87) which is right there.
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August 2023 by Garrick Etienne
Took 20 minutes from parking my car to getting my rear tail light fixed and then getting back in my car. Amazing service.
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July 2023 by Melanie Garbaini
I had an amazing experience with this service center. The associates went above and beyond to problem solve the issues and communicate clearly with me. I am beyond thankful to everyone here.Make this your go-to repair shop for your Tesla! You will not be disappointed.And of course, I was inspired to buy one of these adorable chargers at my visit. If you own a Tesla, how can you not own one of these adorable chargers?!#treatyourself #thankfulgratefulblessed
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July 2023 by Lanson Cosh
Anyone who complains about Tesla service has never had their Tesla serviced... Or any other car for that matter. For warranty work, drop off car hop in loaner in under 30 seconds. Gets the job done and everyone is friendly. Good luck at any other independently owned stealership!
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July 2023 by Lindsey Hume
Easy and convenient way to test drive. Mike was helpful and knowledgeable on all the latest features and deals.
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July 2023 by Mike Martino
Fast service...free coffee and tea and juice..smart service personal..very smart
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June 2023 by lance wong
the service process has gotten better and better. Being able to schedule service directly from the Tesla app is really convenient. Immediately after i arrived, i was greeted and my car was taken into the garage, its like they were waiting for me.
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May 2023 by Aneel Javed
I went to check out the Tesla y , specs and pricing. Amazing thing was the surprise demo drive which I wasn’t expecting on first visit.Thanks to Mr. Mike who give us well needed attention and quality time to explore everything on the article we were looking for.I buy Tesla today or later, I m sure I will be getting great service.
