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November 2023 by M P.
I'm currently on my second Mercedes lease and discovered that the app that enables me to use features from my cellphone expired. I was told it will cost $150 per year to continue using this app. This was never disclosed to me when I signed the lease. Nor due I see it written in my contract. Lack of transparency; not cool!
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October 2023 by Sanjiv Talwar
Well I didn’t check the ratings before but wasn’t surprised when I saw the high ratings. The dealership was pleasant with the greetings. I got introduced to Tom Salamida as the sales person. Tom’s style was wonderful no pitches just info and insight. I did end up agreeing to a vehicle. I also met Alexandra, business manager who was again thoughtful in her discussion. One thing of note was that I had asked for a test drive appointment but didn’t get a confirmation. The walk-in experience was good enough in my case.Now comes the hard part but Look forward to the start of this relationship.
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October 2023 by Richard
Excellent party sponsored by Mercedes-Benz of Latham. This event has been a staple for at least 10 plus years. The photos are of the last 12 cylinders to be built. Thank you for the invite. To view, you'll need to turn your phone sideways.
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October 2023 by Dan Mulpagano
Dealing with Rod has been phenomenal!! Rod is very responsive and answered every question I had about the vehicle. Rod even gave me his personal cellphone number so we could instantly message each-other, he was very knowledgeable about the car and the previous owners of the vehicle !!The particular vehicle had an accident on the CarFax and Rod tracked down the invoice at the Body Shop to prove it was simply a paint-less dent repair . When purchasing a car I Highly recommend Rod!!
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October 2023 by Lisa Harder
The GM, connolly, is RUDE and condescending and not fit to manage a traffic jam. I did however have an encounter with the manager of (actual mechanic) service, who was very professional. If you are a woman and you need a car Please see ERIKA FERRACANE, she is professional and caring. Matt Pagani is usually professional. Dan R promised my car would be fixed correctly but as it is I’m on my third visit for same problem, which is then labeled with it was another problem…. In a 10 month old car, Not his fault of course, but a Mercedes that was built with faults.Ut oh $$$$ for problems. Not good.
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September 2023 by Yehoshua Yoseph
Kristina Westervelt in collisions is great, she is professional, will work on your behalf, and she got me paid when an insurance company was giving me a hard time about Mercedes estimate on my car. Two thumbs up and five stars.
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September 2023 by A Dickinson
I had a great experience with the team at Keeler Mercedes and particularly Paul Martell. Paul was courteous, professional, and respectful. I have purchased multiple vehicles with Paul and I’ll be back in the future as the need arises. Thanks Paul for a smooth and painless Sprinter purchase.
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August 2023 by Nancy Bambara
My entire experience with Paul Martell was outstanding. From purchasing a car 3 years ago to ordering a new one 6 months ago and picking it up this week. Paul walked me through the entire process including building the car. Excellent service. I would recommend Paul to everyone.
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July 2023 by Tim & Deb Wall
I'm very thankful for Peter Connolly, I was experiencing some difficulty with my service and warranty. Sorry I had to jump through many hoops, but in the end, Mr. Connolly was kind and understanding. He made everything right and fair for both parties. Keeler Motors should be very proud and grateful to have such an honorable man working for them.
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July 2023 by Sahera Ahmad
Had the best experience buying a car from Paul Martell. Highly recommend him. He made the process super easy for me. Come see him!!!!
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July 2023 by Patrick Tanguy
I had booked an appointement for our Sprinter-based motorhome before we embark on our one-year trip across the Americas. We had some recalls and maintenance work to be done and many thanks to Keeler for their amazing work done on July 5. There was a lot to be done within a day and they have put on some overtime to complete the alignment so we can continue our journey safely. Staff is very professional and courteous. Difficult these days to get great service but Keeler bat it out of the park!
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July 2023 by Vic P
I have been doing business with KeelerMercedes for a number of years. Needless to say I just leased my 6th Mercedes from Keeler.I would be remiss if I did not comment on what a great salesman they have in Dominique Cadet. This is the 3rd vehicle that he assisted me in the sale. I found him to be very personable, knowledgeable of the product and above all his honesty. Keeler is very fortunate to have him on their team. I highly recommend Keeler and Dominique Cadet to anyone in the market for a Mercedes.IKeeler
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May 2023 by Jeff Curran
I brought my 2015 MB 350 in for a factory recall. They provided me with a nice 2018 E300 courtesy car. During the recall work they conducted a thorough inspection and detailed everything that would make my vehicle right.
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May 2023 by Tyler Pitt
Michael Severino Went above and beyond to help me with my Mercedes. My vehicle was overheating and I was spending tons of cash on rentals to not risk causing damage to my engine. Mike was able to help me with a loaner and pinpoint the cause of my concern! I should have went here first I spent countless hours and dollars at other repair facilities and the problem persisted.. THEY MADE MAGIC HAPPEN!! If you want the job done the right GO TO KEELER!!! It cost a little extra but the work is done the right way and it’s warrantied.. You cant put a price on peace of mind and if your car is important to you its worth having experts do it instead of some Joe Shmoe.. go to Keeler Mercedes and get it done the right way!!!!
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May 2023 by Andrea Pletcher-Barton
We have to take a moment to give a huge shout-out to Bill and his team in the Sprinter Department at Keeler Motor Car Company.During our trip through New England this weekend, some road debris damaged the underside of our van and my dashboard lit up like a Christmas tree with warning lights.We were able to finish delivering the last couple of dogs and end our trip in Albany, where we waited until this morning, to try and get it looked at.We showed up at the dealership at 9am, hoping they would be able to look at it. I was expecting the worst, entailing a multi day stay and multi-$K cost.I cannot describe how surprised, thrilled and impressed I was when they were able to diagnose the problem within an hour of us getting there, and most importantly……THEY FIXED IT BY noon and also took care of a couple of recall issues and put in a new fuel filter.To say I’m impressed and grateful would be an understatement.Everyone there was incredibly kind, friendly and helpful.Thank you from the bottom of my heart for getting us back on the road so quickly and kindly - AJC RESCUE & TRANSPORT TEAM
