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May 2023 by Susan B.
They deserve zero stars. I ordered a chair as a retirement gift, and after speaking with 4 different people was assured that it would be assembled and ready to be picked up before the party. They only have assemblers on Wednesday for some ridiculous reason. I asked the last person I spoke with if I needed to call before coming on Thursday and he said no need because it will be done Wednesday so anytime on Thursday would be great. I sent my brother to pick up the chair and it had not been assembled. My brother said the manager Bianca was puzzled, because there was a note that clearly stated it needed to be assembled. When I spoke with her, there was no apology, no offer to compensate for the inconvenience in any way. She clearly could not have cared less. My brother wasted his time and a lot of gas to drive the truck to go pick it up. Now he needs to go again when they finally assemble it. A reputable company who cared about customer service would have offered to deliver the chair.
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September 2022 by Mary Metheny
I'd like to know why your stores don't offer a veteran discount unless the vet registers online by providing private information such as social security and driver's license numbers? Why isn't showing a VA card with the vet's picture on it in store not enough anymore? You can't tell me that providing a vet a 10% discount is cutting into your profits that much. Lowe's doesn't require us to give our personal information like that online. We show proof at the register and get a discount.
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September 2022 by Julie Moscheo
They are amazing! The Thor gas range I bought that they wouldn’t fix under warranty… Home Depot didn’t bat an eye, six months later they are refunding me and picking up this hunk of junk. I will be buying a new gas range from Home Depot, just not THOR!!!
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January 2022 by Kellye Shaw
Dave was helpful and courteous.
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November 2021 by John Giordano
Got a dynamite floor sanding machine here.. everything smooth, no issues.
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July 2021 by Jon T.
Placed on line order this morning at 10 AM. Internet page showed 28 of what I was looking to purchase. Waited all day for the email telling me my order was ready. Finally I called and was told they had no one to fill the order but they would do it right now.I asked are you sure the items are in stock and was told yes. Drove to the store and after looking for 20 minutes employee advised items were not in stock. This store is disgusting. Stay away from it they have no clue. If I could give a zero rating I would!
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May 2021 by Richard Currier
On line orders!!!! I placed an order online from The Saratoga store because the Latham store falsely showed 3 items in stock Due to employee incompetence. Home Depot online automatically changed my order back to Latham because again they showed 3 available and were closer. Latham canceled my order due to none in stock, back to employee incompetence. Now my order has been given a third store and won’t be delivered today as paid for. Why is this my problem Do not order any thing on line from Home Depot
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May 2021 by Anne Haertel
Went to Home Depot two weeks ago to buy outdoor dining furniture. On their website it said they had one in stock. When we got there no one could seem to pull it up on the computer. There were four or five people standing at the service desk and no one would help us. We asked to speak to a manager several times and no one ever showed up. I did see a girl go to one of the managers and let her know that we wanted to speak to him and he turned around and walked the other way. One man that did appear at the deskSeemed to be put off that he was actually called to do some work. He rolled his eyes at my husband and repeatedly backed away from me saying have a good day have a good day have a good day in a very sarcastic way. I will never step foot in this store again and I urge all of you to shop someplace else.
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March 2021 by Joli M.
Never a good experience but this tops it all. Went to customer service to ask if someone could help me match up a cellular shade. Girl said people in aisle 5 could help and walked me there. By the time I got halfway down aisle 5, the two employees scattered. Gone. Matched the shade myself but too bad. It would have been nice to be acknowledged by the people who were actually supposedly there to help.
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January 2021 by Rob U.
Typical Home Depot, customer service is total s**** Tried to buy a $299 nail gun. It took them 15 minutes to find someone to help me get the item off the shelf because it had an electronic security beeper on it. I was told I would have to come back tomorrow because they did not have the keys. If I were the associate I would've gotten the bolt cutters myself to cut the cable or offered me some kind of discount if I came back tomorrow. I will just buy it on amazon.com. This is why no one goes brick and mortar stores anymore.
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March 2020 by Melanie Rosencrans
we went in to get patio furniture n some patio blocks, we used outdoor cashier, Craig, and i can't Express how wonderful n pleasant he was. Craig noticed 2 stones had chips / breaks n gave them to us at a great discount. Then pushed cart to our truck n when helped load the pavers. Thank you so much for the quality service - especially during this pandemic.
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March 2020 by Bob Eberle
Quality and value. Employees always helpful
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January 2020 by Liteumup69 ..
What's the deal!! I'm in there just about everyday, I usually use the pro desk for purchases, how come on the weekends I cannot make a purchase the way that I do during the week!! The manager "Nate" said that he didn't know me and would not make the sale. I spend THOUSANDS with you people, I would like a explanation. Not happy, I can take my business to Lowe's.
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December 2018 by Bee D.
This review is about the excellent customer service that I received when I stopped by the store today. I was looking for a retro refrigerator that I saw online and couldn't find at my local store. In fact, my local store told me that there were none at any Home Depot stores. I decided to stop by the Latham store anyway. There were 2 display models for sale. Zack helped me with the fridge. He dusted it down and when I realized that the second model looked better (from the front), but was missing the handles, Zack and another employee, got out their tools, took the handles off of one and screwed them on to the other. When we pulled the second one out we realized that it was badly dented in the back. I apologized to Zack for doing all of that work for nothing and he let me know that it wasn't a problem. That is what he was there for. He then proceeded to call around to see if other stores had what I was looking for and he found exactly what I was looking for at another Home Depot. I don't know if Zack, or any of the other employees who helped me today will ever see this but, for everyone else who does, this is how a store should run. This is customer service at it's BEST! Thank you
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January 2018 by Benjamin M.
I don't come to this store much. I used to be a Home Depot guy when I lived in Clifton Park about 3 minutes from the store there. It was convenient and I knew where everything was. But, I moved to Colonie and had to select a new store. Living right in the middle between the HD and Lowes in Albany and the ones in Latham, I have found Lowes in Latham really good. I don't like this HD because of its location. It is set in a busy shopping complex and trying to get in and out on a weekend is a zoo. The turning lanes aren't well designed, and there are also buses and crazy drivers to contend with. Before the Lowes opened up around the corner (2005/2006) when I lived in Menands I came here all the time. But, I was younger then with more patience. Now, I want to get in and get out and that just isn't possible here. Nothing wrong with the store itself, though I wish the interiors of all Home Depot's were laid out the same for consistency. Grrr.