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March 2024 by Judge Mally
In and Out service. Brought my wife's vehicle in for an oil change. Not a very long wait and everything went well with the service
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March 2024 by Maureen Stone
The service was quick the folks were professional and friendly. Manager Paulie excellent.
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March 2024 by ingrid Capron
I had a deflated tire and stopped in to see if I could get tires inflated. I have been driving around Albany and we all know the pothole situation. So they said they would do the inflation for free and just to pull up. The front left tire was the problem I had bought these tires from tire rack two weeks prior and had them installed by a locally Dan shop these guys at Valvoline we’re trying to tell me that my tires were used and they had plugs in them which is an absolute lie, I have photographs of the tires that came to my house and they were absolutely brand new without question. So they told me to go next-door to Mavis tire. The Mavis tire in Latham looked and said they couldn’t even find a leak on any of the tires. Finally, they found a very small leak on upfront left and confirmed that these were brand new tires, and that the bed next-door were out of their minds, so $50 and a plug later I left able to get back on the road but no thanks to Valvoline who was laughing at me and telling me I got took on four brand new tires and that they were from four different brands of Continental which was a lie. they were trying to put fear in me because I’m a female. And they also specifically said mention my name next-door at Mavis.
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January 2024 by Not Your Business
On X-Mas eve, my husband and I had an incident with his truck while driving through latham, and the transmission fluid leaked out. I steered while my husband pushed, and a woman jumped out of her vehicle in a dress and immediately helped push as well! We got the truck to the edge of this Valvoline's parking lot, got our flashlights out and began seeing what the issue was. Easy fix, that we can do ourselves. Two employees were finishing closing up shop for the night and came over to help us, Paulie (Pauly?) and Matty I think their names were. Their help and kindness got us enough transmission fluid to get down the road to the auto store and buy the rest of what we needed. It was all a simple thing that happened quickly, but three complete strangers stepped up without question and helped us. It was freezing out too, so really, thank you both and the woman who sprung into action to help push the truck. It speaks to the character of each of them. I hope you all have a good 2024!
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January 2024 by black sesame
The workers were respectful however two cars that came after me left before me & mind you both of them had services done on their vehicles. I was getting an engine flush as well as an oil change, I was told it would take 25 min & it took over an hour to finish. I also find out that someone broke where my oil filter screws on to & they needed to go to autozone to get a new piece, but when they callled they didn’t have it so they put the broken one back on while doing my service, I’ve spent $125 for wasting my time for an hour and my vehicle now broken. Just pay the extra to go to the dealership .Definitely not a fast and happy experience, prepare for a day trip when going to Valvoline!!!! I will be calling the district manager and will update my review once I get a response back
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December 2023 by Regina Phinney
They were very professional. Unable to do my oil change due to a leak. But helped me understand why.
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December 2023 by Ms C
Outstanding service!!! Pauly was very knowledgeable and courteous and the other techs were kind and professional!
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October 2023 by Mohawk MCC
I I got here this morning 10-21-2311:45 AmI bought brand new vipers from Walmart I saw the guy was playing with viper I believe he break it with his nail and ask me to get new one I feel he is racist the way he was talking and all the employees don’t want work when I arrived they told me if we inspect your car and I sell the car inspection will be voidedThis is Latham location I think location need new manager to handle this locationAnd dmv must have to take action
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October 2023 by Paul Cicchinelli
Usually do not go to these places for an oil change but was in need of a quick oil change. Service was quick and fast and the manager was very nice and was able to get me in and out quickly.
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September 2023 by S Gordon
Extremely grateful for their help. Pauly, Michael, and Dan went above and beyond in assisting with a check engine problem and hood release issue. I was in a bind as the dealership couldn’t get me in for 2 weeks, Pauly and his team understood my concern and panic and wasted no time going above and beyond finding a way to fix the problem. They kept the energy positive and were extremely professional and proficient. Even offered future recommendations on preventative maintenance to avoid future issues. The best customer service experience I’ve had at a repair shop. Head above heels better than other local Valvoline stations. Professional and courtesies. Would highly recommend to anyone.
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September 2023 by Ashley E
They let go their best employee. Rob was the only honest person there that actually gave a damn about his customers as people rather than dollar signs. Will no longer be using their services.
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August 2023 by Brian Slater
This is Brian's wife actually....Was in town to see a older child of mine and needed to get the oil changed before I drove back to Gloucester, Virginia. The staff was super nice and friendly did a great job and I was in and out. Was so happy I brought them DD donuts afterwards. Hope you all enjoyed!!!
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August 2023 by Cory Rivera
always top notch service at this location. kind,courteous, and very helpful. Rob the store Manager knows how to take care of his customers. Thank you
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July 2023 by Lisa L.
Waiting to hear back from the new Loudon location. Then I'll tell what happened to me at this store. It wasn't good but I'll update ya.
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July 2023 by Charlene S.
I had great service from the guys at Valvoline. I felt extremely bad for those guys, it's was 86* that day, they don't even have a Fan in that shop while they work, all sweaty, clothes sticking to them, faces all red but they did their jobs with a smile. Come on Corporate gets these hard works people a FAN so they might have a little relief
