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February 2024 by Errol Douglas
Excellent Service Courteous
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February 2024 by Sam M
Great store…..good selection and solid employees!!
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February 2024 by Arthur Lavitt
Good selection and service
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December 2023 by Marly Jourdain
DSW shopping was fine. I wish their staff didn't call out, especially around this hectic holiday season. Because some of the customers appeared uneasy, having to wait on line for a long period of time. The manager and her team were doing their best to speed up the process. My feedback.The manager could improve in her delivery when addressing customers. While I understand it was overwhelming dealing with so many different personalities. She should have never allowed anyone to take her out of character. The manager could have been diplomatic with accepting the customer's apology. She instead rudely deflected and shut down the customer from finishing his apology. Not nice at all. The manager must lead by example, especially when her staff was watching her.Anyhow, I like DSW Shoes because of its comfortability. I will keep going to DSW.
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September 2023 by ita40200
Very clean, very nice. Stock like most branches.
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September 2023 by Sophie R
Honestly, this location is hit or miss with options. If I could I'd give it 3.5 stores. The warehouse prices stopped a long time ago, (if ever). However, today Raven provided excellent customer service and was very thorough. Usually, the employees here are very lazy and unhelpful.
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August 2023 by Susan “Suzie” None of
Love when I find a good deal, especially in my size.
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July 2023 by Yehuda Turner (Jay Turner)
Horrible customer service, lady ignored me and then was extremely rudeAlso don’t buy shoes here, they sell garbage
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July 2023 by Charyse Dee
Nice store. They need help. The checkout line is always long. I like the clearance department. It's a hit or miss to find what your looking for.
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May 2023 by Ariana Joseph
The worker was so rude. I just asked a simple question politely and she gave so much attitude about it. She seemed like the manager or someone. Middle aged white woman with no manners.
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May 2023 by Christy
Poor customer service, !! girl on the floor, Christina, awful, reeked of marijuana, she didn’t care when I asked for her help, she completely ignored me, walked away from me.. I asked again, excuse me, and she was just acting like she didn’t hear me. Rude attitude, unpleasant woman, i love dsw, but i cant come back to this store or any other location unless they work better at customer service.. Customer service on the floor should be available and openly helpful. I don’t want to go in there with this Christina rolling her eyes at me, I had to walk out, couldn’t even get the shoes I was intending to buy for my 11 yo daughter.
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December 2022 by O H
This season I've had the worst experience with DSW customer service in it's entirety. I went to this store 10am this morning and the manager at store talked to me very rudely. Although I did 2 returns one with a receipt and one with the receipt on my phone; the manager expressed that it was "disgusting" and "I should be prepared when coming in to make a return." It was difficult for her staff and even herself to make the return. As she was struggling to process the returns. When this issue started with errors of DSW online shipping center. I tried to be patient and humble as I wanted to get my refund on the products that I ordered, but it was not needed for me to receive that verbal abuse. I will find another vendor to do business with for 2023.
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December 2022 by Kim Fyffe
I was looking for a gold sparkling bag for a Christmas party and found the perfect bag here. Anytime I need footwear and accessories I can always count on DSW.
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November 2022 by Amanda Ahern
I like their prices. The only issue I had at my recent visit is they don’t inquire about rewards points.
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October 2022 by Princess Bishop
Love the style and they have my size.