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August 2023 by Kathleen
We have a business account and one of our employees needed to switch his contact info from an older to newer phone. For the sake of time and required expertise, I stopped in to your store for assistance. Louis very kindly offered to help and completed this task in a short time. In addition, I am a newly assigned account administrator and was having difficulty with on-line access, having spent over three hours on the phone with customer service. Louis offered to assist with that situation as well and we tried several different steps, both in store and remotely. Although we weren't able to resolve, his offer and efforts to help were so greatly appreciated, especially after the challenging time I had on the phone earlier in the day. I live in LeRoy and have frequented your store many times over the past several years. Each time, all of your employees have really gone the extra mile to assist, showing patience and providing thorough explanations. Thank you once again, to Louis, for the great help given to Lapp Insulators!
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August 2023 by M Tinsley
Don't waste your time
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July 2023 by Jodi Brown
When things are not going well, I come here.Problems solvers.
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November 2022 by Pawnee Mccrea
Neither of the 2 guys working knew what they were doing with our issue. Won't go to this location ever again
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September 2022 by Gregg W
Needed a new phone and usually drive to the Batavia store. Quentin was very helpful and transferred everything over from my old phone for me and helped me set it up. Even put on my screen protector. Great service!
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August 2022 by Ashlie Humphrey
Such a great experience! Was a quick an easy process to upgrade my phone!
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August 2022 by Jim Sheflin
Quentin was fantastic! Could not have been a better experience!
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August 2022 by Catherine Perry
Joseph was super helpful and super quick switching my phone over to the new one! GREAT customer service! This will deff be my new place to get Verizon services!
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August 2022 by Marlene Beil
Joe at Verizon in Leroy was the Best!
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August 2022 by Skip Henning
I drive past two Verizon’s to get to Russell’s cellular, they are the best hands down.
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April 2022 by Shauna Evans
Horrible service. Waited over an hr and not one employee could help me. When I was able to finally speak to someone he was just rude and not helpful. You could tell the employees didn’t want to do their job. Steer clear of this store.
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March 2022 by Deb Koch
Joseph at your Leroy, NY store is very helpful. Went in looking for a flip phone for by significant other who didn't want a smart phone.Not only did he recommend the phone we were thinking about but he reviewed my account and reduced my monthly bill by almost half of what I was paying.Definitely an asset to Verizon!!
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March 2022 by Marie K
Joseph and Quinten are the most helpful and personable!! I will not go anywhere else to have my phone serviced, they are amazing. You always feel welcome and like family!!!
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March 2022 by Celeste Rech
Joseph with Russell cellular gave me excellent service. The people there have helped me so many times, always with a positive attitude.
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February 2022 by Terri Ernst
Quinton was very helpful, he is very experienced. He was not pushy and help me get the best deal.
