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January 2024 by Ronnie Pendarvis
These guys are the best,The nicest people I had the pleasure to work with ,I would definitely tell anyone to rent from them.Thank you sencerly Ron Pendarvis
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December 2023 by vinny madonia
Nice people clean units
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June 2023 by Jeff N.
The shed was a good size and fit our needs. Super dry and we had no issues with moisture or critters. It was conveniently located near North Rome.
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June 2023 by Rich M.
moved out and they never sent the cancellation form. they still charging rent on my card. they don't answer the phone or respond to emails or texts. Looks like I'll have to cancel my card and make them spend some money on repairs to the facility.
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October 2022 by Terrie Johnson
They have been so pleasant and cooperative and easy payment methods as well. They even notified me when I forgot to lock my unit. Very happy customer.
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June 2022 by Valerie DiBerardino
I would give this place a zero star rating if I could fred is as shady as they come or should I say Robert? He pretends to be the account manager the supervisor the payment department ect.. I’ve had nothing but issues with my units despite having a ton of mice traps in my units mice still got in and destroyed a lot of my furniture I immediately called Fred or “Robert” to discuss the issue and he told my husband we had brought the mice in ourselves and that there was no way mice could get in. He immediately started yelling at me telling me I had to vacate the unit and not to mention I paid up until the 20th of June and he said he would call the police on me. I’ve had my units overlocked when payment was received months in advance and he said he would get his staff out there to unlock my units and still was not done my husband had to call Fred and Fred told him to cut the lock off himself this place is very unprofessional and shady!!
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May 2022 by utica tube
Very helpful employees I have been renting a unit for over a year and am very pleased with the service the layout makes it easy maneuver in between units very pleased
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May 2022 by Sean Mcnally
Great prices and friendly staff I recommend this to everyone that wants a safe place to store your goods
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May 2022 by Kim Cook
Reservation process is excellent....rental units are clean.
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April 2022 by Raymond Baxter
I rented two units, when i was done i filled out the form to end the contract. I was charged again and received a bill 1 month later. I left a 1 star review and was immediately contacted to resolve. I don't like that it came to that, but at least they are lookin at the reviews and it is now resolved. FYI...if you get a corner unit in the winter the snow removal service will pile it in front of your unit, bring a shovel to gain access.
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April 2022 by Patty Chmara-Shirley
Super awesome company. Large & clean units. Most importantly the level of communication is phenomenal!!! Any questions or concerns are immediately address BONUS Awesome accent!!!
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March 2022 by Carol G.
I rented a unit for several months and all was smooth until I moved out. I notified management I had moved out 10/5/2021, and understood I had to pay one more month because they require a month's notice. I was never emailed the cancellation form until Jan 12 after many weeks of calls and emails in which they were still charging my credit card 85/month. It was impossible to get a response from or speak with "real" management in resolving the problem, only the sales agent. They did not tell me I would continue to be charged. I disputed this with my credit card company, but rental management said I never submitted the cancellation form. Well, they never emailed it to me although I tried for months to get ahold of this document and was promised it originally when I called in 10/21 to cancel the unit! I finally had to cancel my credit card to get this cleared. Do not rent from these people. Their main office is in San Francisco, they are not local. If you do rent from them, make SURE you obtain the cancellation form (if you can get it) at least a month prior to moving out, then inform your credit card company the minute they start charging you for extra months.
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March 2022 by Catherine Lafountain
Edited ... Renting two units from them. Had to get into one of them last week, wasn't happy what I saw. They had plowed out the storage facility but all the units got plowed in by the snow from the driveway and they were not cleaned out. Had to dig and chop snow and ice for in front of my unit just to get it open. Then fought another half hour or more to get the ice out from the track to get the door to latch to be able to lock it.Since my review the owners had sent me a reply. Thank you for replying back so fast. I appreciate that and for trying to resolve the issue. I will be needing to get into my units tomorrow so if you could please clean them out it would be greatly appreciated. Units 32 and 33 please. And thank you for your gift certificate. I will be looking forward to it. Thank you again. I am also changing my star rating.
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August 2021 by Melinda Platt
Definitely a great place I looked at the site they immediately called me and gave me information and he told me I would have the contract in 15 minutes I had it signed it and within minutes my storage u it was unlocked very nice storage units and roomy I definitely would recommend this storage unit place to anyone quick and amazing service. Thank you I will keep my unit for a long time as I need extra storage reasonable pricing as well.
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August 2021 by Cecelia Briggs
I needed a storage unit Quick before I went out of town to work. I called State Route Storage snd Left a message and Rob got back to me a few minutes after. He made sure I had a unit opened today within the hours tine. He also explained the deals and why a bigger unit would be better. They are brand New and the distance is not far. Going to start packing stuff I dont need. Lets say this Tomorrow isnt promised to us and I dont want to leave all of the unnessasary stuff in a house for my son to have to Haul out. Or if you know your not staying where your at. Give yourself time to pack it up instead of having to do this when you do want to move. Dont leave your stuff behind for someone else to have to clean up its just a big problem and throw out the trash!! just saying. Thanks again State Route Storage!! You Rock!!
