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September 2023 by April Lee
I’m 18 and just got my first debit card. My sister and I were helped by Glenn Michael on two separate occasions and he made the process quick and easy. He is very polite and helpful. 10/10!!!
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July 2023 by Alfie Megel
It is an official citizens bank If anyone wants to know It is no longer the previous bank or anything like that. It is citizen's bank now
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May 2023 by Vincent Teo
I want to praise Glenn Michael for his polite, patience and courteous attitude for helping me taking care of a bank error. I would recommend anyone who needs to open a new account to go to him. His co-worker on the other is rude, impatience and provide me incorrect information and not helpful. I almost pay $66 for something that is not my responsibility.
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September 2020 by Yian Lu
I love this HSBC branch. So new, clean, and big! The staff was always nice whenever I went, and I always seem to be the first in line at the teller. I think this branch just opened! The atmosphere of this HSBC branch is really the best of all the other branches that I've been to.
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January 2019 by Rosemary M.
I'll start my review in 'Banking Lingo', during the last quarter I have had repeated difficulty with the Drive Thru ATM. The machine does not function smoothly requiring multiple touches to move to next screen. This particular machine was just installed in the Spring and it is simply not functioning as it should. When brought to the attention of the bank staff their response was "we don't service these machines" , "you're the first person who has complained about this" or " perhaps you are not using the machine correctly". WHAT, I've been using this machine for as long as it has been here and, I am not alone. Many of my friends have reported the same problem. HSBC it is time to own up to your responsibility and fix or replace this machine.
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October 2017 by Keng K.
I came in to cash my checkand they said that because I'm not a customer that they wouldn't cash my pay check. That is absurd base on the fact that it is my job's company check with HSBC printed on it. Very disappointing knowing that they won't cash a check over $1000.
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October 2017 by Chris S.
The worst bank I've been in as a new customer to wait on line for 20 minutes Just to pay a lousy credit card bill at 29% as most banks rip you off when there are 4 tellers is ridiculous.Nobody seems to care anymore I will be closing my account here because I don't need the hassle 0000 stars bank HSBC you suck.
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January 2017 by David Deng
The place is neat.
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December 2016 by Charlie Thurman
I cant say much about the service, except that they are never open when you don't have work. Apart from that the drive-up ATM here is horrible. I can't tell you how many times it hasn't had any cash, or it won't accept checks, or it just steals your hard-earned money, makes a crunching sound, and then goes out of order...oh and btw your money is completely gone. And then you have to call the worst telephone prompt system ever made, and open an investigation that takes 11 days. This particular thing has happened to me 3 or 4 times here, and i am fed up. Take your money to TD bank