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January 2024 by Russ T
I emailed the Levittown branch to plan a surprise trip to Italy for my wife’s 50th. Spoke with Paul the next day on Monday 1/8, gave him general details and budget. He said give him 3-4 days to get back to me. Called him Fri after not hearing back within the timeframe he told me. Tells me he was sick and he’ll put something together by Monday 1/15. It’s now Thurs eve 1/18 and no reply.I used Liberty a few times over the years at different branches. I’m very disappointed and will take my business elsewhere.
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January 2024 by Jessica Zona
I used to book trips with Dawn. She was AMAZING! She retired and now things have definitely changed. We started the booking of our trip with Nancy. She had an attitude and expected us to do the work for her. Supposedly Danielle was suppose to take over for her but she does not follow through. She always seems to be "away" and rarely ever got back to us. I have a newborn and did more research for my trip than they did. I will not be using Liberty Travel again. Such a shame.
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August 2023 by Christine Masciovecchio
Jackie Spiro is an excellent agent to go to At Liberty Travel. She found the best place and price for my family. Since I rarely travel she walked me through EVERYTHING. I will definitely be recommending Jackie to all of my friends.
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August 2023 by richard kalender
Very negative, i never will do business with your firm
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August 2023 by Sonia Sierra
The worse agency the one in Levittown. Rude did not helped at all. Never got me my information they said they will call me and sent me my invoice never did .Chelsea and Danielle . Danielle very rude had an attitude. Thank God I went to another agency who help me right away Martin agency in mineola
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July 2023 by Timothy W.
I received a call back from someone to collect information for a family package to the carribean on Monday 7/10th for a trip in mid August. I was told that he would put the package together and provide an update in 24 hours.. It's Saturday and never a return call. What a complete waste of time.
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June 2023 by Jocelyn Conte
We used the Levittown office and our agent Jackie was awful. She was very happy to book the trip but there was NO follow through. She never returned phone calls was always out with some excuse. The worst part was that she never forwarded any of the final documents needed for the trip. I had to call the tour company and they told me that she had been sent them 3 weeks ago! They were reluctant to send them to me but finally did. Never heard a word from Jackie. She also booked a extra night in the hotel when we told her we would do it. Trying to get that money back was a nightmare. She also took information to pay the final installment and NEVER sent it to the tour company. Fortunately we noticed that it was not appearing on our credit card and after numerous calls was finally told that it had never been processed. I would never use them again.
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June 2023 by Steven Morgenthaler
Very helpful
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May 2023 by Pamela Araya
Great service
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April 2023 by Paul Larnaitis
Susan is great. We always book our vacations with Liberty.
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February 2023 by Gauntlett Mcfarlane
Very professional. Took the time to go over all of my opinions.
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January 2023 by Noemi M.
will never use this Agency again . My husband and i booked a trip to Costa Rica for His 50th the 7 days. Then flights thru American airlines got cancelled 3 days in a row. Causing us to loose 3 days of our trip which was not getting reimbursed back to us at the Resort called Planet Hollywood in costa Rica's regardless that we did not stay at the resort. Liberty travel was blaming the Resort not wanting to give us money back . The Resort was saying Liberty was not wanting to reimburse us. So needless to say we did not get any of the 2,763.90 we shelled out to liberty travel for the resort. America Airlines did reimburse us the flights thank god for that. This was no fault of ours just the airlines not being able to get us there in August of 2022. Family and friends did not use this agency and made it there with no problem. So needless to say i WILLLL Never!!!!! Use this Travel Agency again!!! The game they played along with the Resort of whose to blame for us not receiving any money or accommodating us to be allowed to travel on other dates using the money was also not accommodable!! NOt to mention ruining my Husbands 50th!!!
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January 2023 by Jordana Monasebian
Problem was resolved by paula she was soo great and pleasant to speak to A+
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January 2023 by Steve Marco
Very thorough and helpful
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January 2023 by Martha Harrigan
I just want to say that Debrah is wonderful. She is great at what she does. She really cares.She has worked with us twice and everytime is just amazing.She made our last trip to Hawaii for my daughter's sweet 16th the trip of a life time. Everything she booked for us was just incredible.She works with you, I can keep going on and on about her.Thank you Debrah!!!