TOPS Friendly Markets is a well-organized and clean grocery store with a wide selection of products and multiple brands, especially in their bakery and deli sections. Customers appreciate the helpful and polite staff, which enhances their shopping experience. The store features amenities like a Starbucks at the entrance and is known for its good prices. Many customers, including visitors from outside the area, find TOPS to be a great choice, often noting its cleanliness and good organization compared to other stores. However, some concerns have been raised about a particular employee who has been rude and unhelpful at checkout, leading some customers to avoid her. Despite this, the majority of reviews are positive, praising the store’s selection, cleanliness, and friendly employees. Overall, TOPS is considered a reliable and pleasant place to shop, especially for those who prefer independent shopping without requiring extensive assistance.