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January 2023 by Sharon Bournival
I love them. I called them for fuel the week before Christmas and they were here within an hour.
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November 2022 by twisted trees
Took my order for propane. I paid for it. Called over a week later to find out where my propane was. The order was never placed. No remorse was shown over what amounted to theft. I miss Jim Kirkwood. Noco is just a name from somewhere else.
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January 2022 by Tyler C
This company doesn't even deserve 1 star. Ran out of oil due to the fact my Guage broke and I didn't know it. Ordered on a Tuesday when it was 3 degrees out. When I ordered I was told its going to be a couple days and that I can out diesel or kerosene in it to run. It has now been a week and still no oil when I can I always get its out on a truck today I have a 4yr old and I have ran 32 gallons of diesel just waiting for them to show up whenever that is!!
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December 2021 by Tim’s Trashlife
Have to give a shout out to John Vogel. Super super friendly and responsive. He is a fantastic representative of the company
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July 2021 by Jeffrey Holevinski
I am a bulk propane purchaser. I call around to suppliers yearly. For the past few years I have not gone with Kirkwood (NOCO) because of price. This year I actually wanted to go with them because their price was the best. Unfortunately when I tried to call them back to get everything signed up I was disconnected twice and put on hold multiple times, the longest being 20 min. I suppose they could be a great company to work with if you could ever make it through their customer service. I might try them again next year, maybe.
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March 2021 by Brian Cronin
These guys are great! They worked with us on our delivery plan and their customer service is helpful. Would recommend.
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February 2021 by Jessica Cornell
Great service and prompt delivery
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August 2020 by C A.
After 6 years of using Kirkwood, during which they provided reliable annual propane take fill, I received a bill for $96 for tank rental because I didn't use over 200 gallons/year. I called and they said they hadn't enforced the clause in the contract until this year but they always had the right to do it. So I paid it last year. This year I decided to go with another propane carrier who doesn't charge an annual tank rental (BTW, I highly recommend Valley Fuel in Dansville. 585-669-9330!!!) I called on April 9 for them to pick up their tank, I called again 2 weeks later, and again, 2 weeks later, and again 2 weeks later. They finally picked it up June 9, 2 months after my initial request. I was told it would take 6-8 weeks for a refund for the remaining fuel in tank. Ten weeks have passed, I called to day and they told me they had pulled $96 dollars from my refund plus a late fee. Why?... because the bill is for tank rental for 2019, who knew they charged retroactive. Not happy, but where is the remaining $60?...was told it will take 6-8 weeks to get a refund check. I reminded them that 10 weeks had already passed why was it going to take another 6-8? Oh, this slipped between the cracks no one told her that the tank had been picked up(Victoria in billing.) She would submit it today and it will take 6-8 weeks from now. Kirkwood used to be a good company, not so now. My strong suggestion, shop around there are much much better options for propane suppliers. Don't use Kirkwood!
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March 2020 by Jessica Gramkee
Stay away from this company. They are not customer friendly. When their driver makes a mistake and uses the wrong valve, which then causes a spill they blame the home owner. Now they are suing the homeowner because of this mistake.
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March 2020 by Shirley Priest
Kirkwood is no longer a family business. The big corporation took of them and that corporation doesn't care if you're out of fuel if you don't pass their credit check you don't get emergency help even though you have over a thousand dollars on your account. Not happy.
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December 2019 by William Cole
If you look in the comments, you’ll see a lot of Hate-O-Rade for Kirkwood. I don’t think they’re perfect, but I just wanted to call out Service/Install staffer, Dennis. We had a real need last week, and Dennis was at our residence on Friday and I would give him a 10 out of 10. Helpful, personable, skilled, and knowledgeable about propane.
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August 2019 by Chad Tuttle
I am writing this review as after several calls with managers to repair my lawn after their driver missed my driveway not once but twice and created deep ruts some 20 to 25 feet long. After several calls, One manager made a feeble attempt at lawn repair with one bag of top soil and grass seed. I called him after the repair and he was surprised at the damage and stated he did not have enough materials for the repair. The repair needs about 15 to 20 bags.... He has never returned. It is 8 months since the driver missed my driveway, Oh well.
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April 2019 by Marco Mennucci
I don't know where all these negative reviews are coming from! Excellent company, excellent staff, good service, good prices, and reliable. What more could you want from a fuel company? I've been with these guys for over 10 years, have probably spent over $25,000 on their products (fuel and tanks) and services with good customer service with each transaction. I've called their on-call service, had a tank replaced, walked in for gas grill tanks, called them during normal business hours, dealt with their billing dept, built a relationship with the deliver guy - all have been positive. John Vogel is one of their best associates and will ensure you have a positive experience. I am looking forward to another 10 years of Kirkwood Propane!
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April 2019 by steve smith
I agree, what's with the whining. I've been a customer of Kirkwood for well over 15 years, before they were bought out. They have always been professional and personable on the phone, regardless of who I talk to. I do not get automatic service, so I call any time I'm low on heating oil - meaning I'm an unplanned interruption for their delivery guys. In all cases fuel comes before I expect it, usually withing 2 days. My initial concern was the buyout by the big local guys. My worries haven't materialized. I'd recommend Kirkwood with no reservations.
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April 2019 by Chris Owens
Excellent service. Everyone I've dealt with is professional and courteous.