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October 2023 by Frank C.
Today is Sat 10/28/2023 around 4pm at CVS located at 20 East Montauk Highway, Lindenhurst, NY 11757. I was trying to pick up some OTC items for my senior citizen parent and the store manager from the front ( she called herself Angelica ) and one of the other cashier in the front are not only rude, but also with extremely bad attitude it feels disrespectful and discriminatory.
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October 2023 by Allison P.
Really don't know what happen toThis Store, pharmacy and general store are the worse now , no customer service either place I shopped here 3 times a week, and all my pharmacy needs . I will be using rite aid for now on so disappointed. Only nice person in the whole store is the women who works during day she's been there for years , I'll miss talking to her about her son and wrestling besides that nothing at all .
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April 2023 by sonia daniela gudiño jimenez
Peor lugar para retirar medicinas es cvs de esta tienda ! Muy mala atención terrible experiencia
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April 2023 by Google user
Nice personal...\\nLots of products...\\nWhat else is needed??
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April 2023 by For AutoMobiled/ Для АвтоМобільних
Nice personal...\\nLots of products...\\nWhat else is needed??
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January 2022 by Alexa A.
I wish i could give less that one star. This place is ridiculous. I try calling the pharmacy and I'm on hold for 40 minutes. It's really that busy? Get more staff. Absolutely horrible customer service. How can one person not answer the phone? Jesus this establishment is horrific and shouldn't even be allowed to be open - shut it down at this rate YALL are useless as tits on a bull
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November 2021 by Kathleen K.
I have never experience customer service like this before. No one knows what they are doing...I will drive the extra few miles to another CVS
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October 2021 by Nicole G.
I've lived in lindenhurst for 30 years. I've always used this cvs, even when they used to be at the now Sand City Brewery. I am appalled at this location and I have been meaning to write a review for some time now. What happened today, simply had me speechless. In the last year, when they had those self check out machines installed,it's like they're forcing customers to use them when they're "short staffed" or simply don't have anyone working up front. Why should anyone be forced to use a machine that hundreds of people are using, and never cleaned? Has Covid taught you nothing? I just had shoulder surgery and was asked if I'm paying by cash or card so that I can use the self checkout and bag my own items in a sling!!?? CVS is paying a cashier to stand there and watch customers check out their own items asking for assistance after the scale not reading the weight of the item thinking you're about to steal, something not scanning properly, or not accepting one of your 1,000 coupons that you give out? Not efficient at all!!!! To add, their shelves are never stocked, and their pharmacy couldn't even fill my prescription today. This location is a FAIL.
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July 2021 by Susan L.
Terrible service. They wouldn't let me wait at the drive-through it's pouring raining out they kept telling me to come back every 15 minutes now I'm sitting in the rain again waiting for this prescription for over an hour with terrible service never ever again I'm switching pharmacies
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November 2019 by Frankie White
It's always a pleasure to go here. They just updated everything and it looks truly amazing. There's new self checkouts. The staff is always wonderful. I literally do not go anywhere else. I can get anything from my prescriptions to candy. Whatever I need it's always right down the block.
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November 2019 by Mike C.
The service at this pharmacy is absolutely disgusting, regardless of the staff members. Towards the beginning of 2018, I picked up a prescription and realized after I got home that it only contained 22 out of 30 pills. I went back and was given an attitude by one of the pharmacists and the Pharmacy Manager before they reluctantly gave me the remaining pills. However, my experience this past week was even worse. I picked up my prescription, went to my car to count the total, which was only 88 out of 90 pills. I went back in and this pharmacist Joann had me wait about 10 minutes while she talked to another pharmacist. She then came back over to me, said she had to talk to the Pharmacy Manager, who wasn't in, but would be back tomorrow. Joann lied to me because she didn't call. I then called to speak directly with the Pharmacy Manager, who was a different one from the last time. This one, Emily, was even more of an unprofessional creep than the last one. Emily insisted that according to their records, they counted it twice and it was the correct amount. This was totally wrong. She refused to give me the missing pills and made all kinds of vague, incoherent excuses why she couldn't do so. She then made all kinds of implications that I was lying. This Emily is arrogant, inconsiderate, rude, and has zero customer service skills. Everything she said was so uncaring and to accuse me of lying is so absurd. Am I going to take 2 pills out, go back in to address it for no reason? Don't you think that I have better things to do than inconvenience myself? They shortchanged me and I wanted my full prescription. But dealt with people who acted so inappropriately that they should be fired. It became a matter of principle in how both Joann and much more so Emily behaved. I notice several other complaints here, which just proves how horrible the service at this pharmacy is. Emily is clearly too mentally ill to be dealing with anyone, especially customers and ones that are dependent on medicine. And Joann is a pathological liar who also should not be anywhere near a prescription and not dealing with customers either.
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August 2019 by M L.
CVS is cool I have the app. They sent me so many discounts I feel like I'm getting a good deal so I'm always in there. I guess that's part of the game. But they have a good quality pharmacy that's pretty quick and a huge selection of all the things she would go into a pharmacy or drugstore for plus they're open late.
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July 2019 by Sam F.
My dr accidentally filled my prescription here a few months ago, and I have had nothing but problems since. After taking weeks to get in a medication that I was told was in stock one of the pharmacists let it slip that they had the medication but the company doesn't like them to dispense it without questioning the prescribing dr & insurance, and trying to get them to use a different medication. This happened to me twice in a row, and both times I had to go without medication for days no matter how many times I called and asked why I couldn't pick it up. This time I got a text message that a different medication was waiting, and when I called I was told my medication is no longer available and I need to use this one. I explained that I used to be on this medication and I got very sick on it so I need the new medication and the pharmacist was extremely rude and said there's nothing else she can do for me and I can take this one or not, when I said I couldn't take it she said fine & hung up on me. After my call, I googled the medication and found out that not only is it still available, CVS is refusing to sell it anymore. I'm not sure if they have a deal with another manufacturer, but telling patients they need a different medication when it's still available is horrible. I will never use this pharmacy again.
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June 2019 by Dorsey R.
If I could I give this place zero stars the slowness and the lack of cashiers behind the front counter is crazy. Everytime I'm in there there's a line with one or maybe two people at the registers. I'm not talking 2-3 people in a line I'm talking 4-5 or more. And it takes like 5 minutes just to get up to a register. They should have automatic check out make it quicker if they don't have the people to man the register
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April 2019 by Gina Lugo Mcgoldrick
They gave my medically fragile child expired medication!!! Real nice!!! Calling the better business bureau!!!
