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July 2025 by Kelly Grady
I’m writing to express serious concerns regarding my experience with Justin and the handling of our account. His conduct was unprofessional, disrespectful, and dishonest. He claimed he had been trying to reach us every week with no response, yet I have documented proof that this is completely false.
We were consistently making payments each week via credit card, and I have full records to support this—including credit card receipts, phone logs, and records of every call and conversation from the beginning. Justin was fully aware of the insurance complications and initially expressed understanding that we were paying out-of-pocket while actively disputing the situation with the insurance company once they stopped issuing payments.
It now appears that once Justin came under internal pressure for allowing the balance to carry, he attempted to cover himself by shifting blame onto us. Instead of taking responsibility, he misrepresented the situation and falsely claimed that we were unreachable.
I have numerous witnesses who can confirm otherwise, including Doug, the owner of Hassle Auto Body, who I am personally close with and who was present for many of the conversations between myself, my fiancé, and Justin. Doug is fully aware of the situation and has expressed that he too will be treading lightly with Enterprise moving forward. He brings a substantial amount of business to your company, and I can confidently say that Justin’s behavior has cost you far more than just our account.
I will never use Enterprise again, and I will make sure others are made aware of how we were treated so they can avoid having the same experience. I truly believe in holding businesses accountable when they operate with dishonesty, and unfortunately, that’s exactly what happened here.
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July 2025 by mark otter
The staff at the Lindenhurst location are fantastic rental is always available and clean
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July 2025 by Sajjad Haq
I recently rented a car from Enterprise and had a great experience thanks to Jill, who assisted me during the process. She was incredibly helpful, professional, and made everything smooth and hassle-free. Her customer service truly stood out, and I just wanted to express my appreciation for her support.
Thank you, Jill, for making the experience a positive one!
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June 2025 by Rod Bisson
Exceptional crew . Jill and Nick are a credit to the company!!!
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June 2025 by Michele Watts
Justin and the Lindenhurst team did an excellent job making sure all of our needs were met.
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June 2025 by William Jansson
Enterprise is the best place to rent a car when traveling anywhere. Their staff is always friendly and helpful!
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May 2025 by Jean Calixte
199 montauk highway newyork is a great place to rent a car Skyla and Andrew make me feel so comfortable
Very kinds and professionals I will never go to another location then there really appreciate you guys
Great customer service keep it up
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August 2024 by Andrea Boyle
Enterprise is always easy to work with, clean new cars, incredible customer service.
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July 2024 by Angela Raio
Great experience, Enterprise in Lindenhurst NY great staff!
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July 2024 by Mel
Quick and accommodating experience here when picking up my rental. I got a truck and realized it was a little too big for me so I took it back and Anthony and Valdy quickly switched it out for a car more for my comfort. The whole staff was wonderful down to mike who drove me back home after dropping the car. I only use enterprise they are always amazing.
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July 2024 by Darcey Boucher
Enterprise right here in Lindenhurst was fantastic! Valdi was the gentleman who helped get me into the best vehicle for my family while our car was being worked on in the shop up the road at Dynamic! Valdi actually came to the auto shop and drove me to Enterprise! He made this experience very pleasant! He was extremly kind and took the time to go over every detail with me, including showing me the ins and outs of the new vehicle I was being placed in! Everyone there was extremely nice! The Chrysler Pacifica was such a nice choice for the family! Drove wonderful and was immaculate! Thank you all for being so kind!
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July 2024 by Gwen Wilson
They were nothing but amazing and made sure my car spotless I can’t wait to come back again!!! The woman at the front desk provided great service as well
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July 2024 by William Marks
Worst customer experience ever. Lady starts my transaction swipes my card says it didn't go thru. I told her it should have and she goes Oh plus the 300$ hold is included. (did not mention that before the swipe) Then I go move money over and she goes oh you can use that card for 24 hours since we swiped it already. NEVER AGAIN!!!
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June 2024 by John Doe
They will sneak coverages onto your rental agreement without verbalizing what they did. Only caught it after going through the receipt at a later date but they charged me money for roadside coverage which was never discussed and would have been declined because AAA is already being paid for personally. They will not make it right and will then claim other things that should have been discussed when the vehicle was dropped off. Very disappointed former loyal enterprise customer and all over $202.
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May 2024 by Laura Shortmeyer
I rented a car a week ago from Enterprise and was very pleased with how easy it was. Both Anthony and Takara were very professional and friendly. Our car was ready for us and up to our standards. I have every intention of renting from them again and will also recommend them to friends and family.
