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February 2024 by Alfred McBride
Was told my transmission was the cause of the humming/rubbing sound I brought it in for. When I took it for a second opinion, it turned out to be the wheel bearing. The other mechanic said there’s no way Firestone took it for a test drive and come up with that diagnosis and if so, they were inexperienced. Thanks for nothing Firestone
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February 2024 by william salazar
I went in to have my Jeep’s tires unmounted and remounted, as well as having it balanced. Unfortunately, the job was done with cavalierness. I still can’t wrap my head around how my rims came out looking like this??? A torque wrench, power tool, tire mount machine, balance machine, and tire deflator were used.This was supposed to be an easy job, cheap too. I wasted an entire afternoon here.
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February 2024 by Claudine Castro
quick, efficient, friendly, accomodating, knowledgable
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December 2023 by Regularguy Fritz
Always friendly, professional service from these guys.
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December 2023 by ira yakub
The worst service I ever had. I left my vehicle at the shop early in the morning and asked when I could pick it up. A manger of the store Louis told me around 3pm. I called them back after 3pm to ask if I can pick up my car. Again manager told me that they are working on my car (change the tires, I brought new by myself) and will be ready soon. Then around 6pm I’ve got a call from them and they said that the bolts don’t fit and I have to bring new one. It was the a day before Thanksgiving, rainy night. I ordered a taxi, took my toddler and drive around all auto parts stores, but most of them were closed. If they let me know earlier it was easier to find a parts. Of course I was angry and yelled at the manager over the phone. He told me that tires are replaced, they only need to screw the tires. Next day at 10am I brought bolts. Asked how long to wait for the car, mechanic said 1 hour, BUT manager stopped him and said no, you have to wait for 2 hours. I stayed at the shop with toddler for 5 hours without any water or food for kid. Manager didn’t let mechanics to work on my car.
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October 2023 by djpeterdee100
BUYERS BEWARE!!! My friends brought their car here for an inspection. The service writer sold them an overpriced unnecessary spark plug change and some other minor items. An easy accessible plug change was 400.00 just for four spark plugs with labor. Really!!!. A child could have changed them. All told at seven hundred dollars later, they then blamed my friend for giving the go ahead. When they called for the approval, they made it sound like all of this work was necessary to pass the state inspection and it wasn't. In my humble opinion their business practices were very deceiving and dishonest. Oddly enough they were done with the inspection and all of the "Repairs" in a half an hour. When I approached the manager he said "thats why we call for approval". What they actually do is take advantage of people that are not familiar with automobiles, and violate the trust that people place in a brand like Firestone, to do the right thing. Do yourself a favor and steer clear of this place and find yourself a reputable shop to deal with. Thank goodness my friend did just that and don't have to rely on the likes of people like this. Btw at 180.00 per hour (their hourly rate labor sign photo attached) you can do a lot better elsewhere. If I could give them Zero or Negative stars I would. You don't have to get your "Clock Cleaned" here?
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October 2023 by Arlene Lind
Don't waste your time. Horrible customer service. I brought my car in for an oil change and was told to come back the next day because they were too busy. I brought my car back the exact time I was told the following day but then was told they were too busy again! Finally they agreed to take the car. I was told it was a 1 and 1/2 hour wait. Waited in the park for an hour and half, went back to pick up car and it was not even moved! Barely an apology. Wasted time and still no oil change! My advice is go elsewhere.
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September 2023 by kris klaus
I have visited this firestone on Saturday auguste 28th 2023. i had a battery put in my car. the man who installed it told me after he put it in that he had fixed my hood of my car. My hood was fine i have been driving my car. While i was driving down sunrise hwy, the hood flew up and cracked my whole windshield. I almost had a accident. I could now see where i was driving, it was very frightening. I went back to the store and he didn't seem like he even cared. I have been reaching out to Greg whited from corporate and he doesn't get back to me. I feel this is very negligent on there part. and i want it resolved, the damage done to my car. they need to be responsible for their negligence.
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September 2023 by Kris K.
I have brought my car to have a battery put in on Saturday. afterwards the man came out and said he fixed the hood of my car. I didn't know what he was talking about my car was fine. as i was driving down sunrise hwy at 500 pm my hood flew up and smashed my whole windshield, I was almost in a serious accident and could not see where i was driving. I slowly drove back to the shop. the man didn't care and he tied down my hood. I contacted corporate and filed a claim. Greg whited reached out to me once. I contacted him after wards, and he doesn't get back to me. I feel this is negligence on the shops part
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August 2023 by Albert Quiles
Luis is the Manager and takes good care of all his customers. Reliable and dependable shop
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August 2023 by Mark DiMeo
Been coming here for years. Never a bad experience
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June 2023 by James Reilly (Jay)
They have never done me wrong in the 10 years my family had been going here
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May 2023 by Gillian Clifford
Switched around my schedule to make a 2pm appointment for an oil change. Walked in and the man told me that he never got a call from me. I repeated back the phone number that I called and he said it was the wrong number. Double checked the number and it was 100% for this location. Don’t make promises you can’t keep. Waste of time and rude
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May 2023 by K Monroe
Been going to this Firestone for several years and they have always provided excellent service.
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May 2023 by Nirmalya Banerjee
Love the service manager Luis. Very courteous and friendly
