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January 2024 by Jayne G.
I went into the office for medications for my sick cat and left a message for Dr. Mercurio requesting a call during the week. I called again this morning. I besides the original question a had others. I notice that Koolkat seemeed to be having difficulty with the food when he did attempt to eat. I order a past consistency cat treat to see if he ate it. Slowly but he did eat. I wanted to know if during the exam if he looked in Kool Kats mouth to see if there was anything going on with the mouth..I wanted to know if his thyroid felt swollen. I wanted to know if I should bring him in. I waited all day. Kept both my cell and the land line in my pocket (I was spending a lot of time on the floor in the closet making sure Koolkat ate. If I had to get up out of that position it would not be quick enough to get to the phone. I did not want to miss the call. I waited all day. I did not get to take a shower because again I did not want to miss the call. I was feeling very itchy around 4PM and decided to call to ask when I might expect the call from Dr. Mercurio. I got a tape stating they were closed....it did not take messages. Now no one will be there until Monday.............isn't that lovely? rating is really pending but so far on this......................
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December 2023 by John R.
DISGUSTING!!! While I felt Dr Kirshbaum was helpful and honest. His reception/office staff is absolutely one of the worst. And unfortunately when you call the office and/or need something, that is who you have to deal with. Four phone calls from another Dr's office who is a specialist waiting for the X-rays and nothing. For an animal that needed emergency surgery that Dr Kirshbaum was not able to perform. When they finally sent them over, they emailed them in a way that was useless and unreadable. Dr. Kirshbaum if you see this review, there are plenty of people looking for jobs that will do better than what you have.
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December 2023 by Angela M.
From the front desk to the medical staff, this was a seamless experience. It was my first time having a pet that needed surgery so I was anxious, nervous and had a lot of questions. EVERYONE was patient and explained everything to me.They all have a pleasant demeanor & made me feel like my cat was getting the top notch attention. I am glad I found Babylon Animal Hospital. I have no complaints and there is nothing I would change. FIVE STAR IS WELL DESERVED!
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August 2023 by Mandy P.
dr mercurio is very caring and thorough. I feel confident that he really cares about my dog and wants to get him the very best care I recommend Babylon Animal Hospital they follow up and want to ensure your dog is Healthy and happy
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January 2023 by Barbara V.
Doctor Mercurio is the absolute best. He has taken such good care of my cat Jack. I would never bring him to any other vet. He always calls me back and addresses all of my concerns. After talking to him my mind is always at ease. I can see how much he cares for animals. Thank God for this incredible doctor.
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December 2022 by Julie P.
Brought my cat in on Nov. 5th for she was not eating and not relieving herself. Dr. Mercurio checked her and said she's constipated - he extracted some feces and gave us laxatives to give her at home. He stated she will be fine in a couple of days. He recommended doing an xray and blood work. we agreed! He came back and stated he saw nothing on xray and that he would call us Monday or Tuesday with blood work results. We took our cat home and gave her the laxatives as he recommended. she was still not well by Monday. I called and left a message for Dr. Mercurio. (no returned call). I called him Tuesday and receptionist stated he was in surgery and that he would return my call. I called again 4 hours later and left another lengthy message with receptionist that my cat is not better and is very lethargic. still no returned call. Dr. Mercurio finally called Wednesday night at exactly 7:30pm. stated my cat had an infection (needs antibiotic) and that her blood sugar was high and she is now a diabetic. (needs insulin). All this information was a little too late. My cat died that morning!!! If he would have returned my calls, Maybe... just maybe my cat would still be alive! We are heartbroken!!! They will NEVER see any of my pets nor will I ever recommend anyone! I give ZERO stars!!!!! EDIT: I received a copy of the blood work.. let's add insult to injury!!! the bloodwork was reported to them on the 6th.....
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November 2022 by Tara G.
My experience was terrific! The front desk was very accommodating and Dr. Mercurio did a great job explaining everything to me. I highly recommend Babylon Animal Hospital!!
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April 2022 by Janine S.
Mr.Jason, If not for the woman who spent almost 3 hours on the phone apologizing repeatedly I would have reported your Doctor to the state. In 2 weeks of conversation NEVER was this discussed Nor, cutting her open within an hour, In the even you were remotely being honest and it was her HEALTH you were so concerned with the 63rd day would have NOT been exceeded and all details would have been clear also I'd like to mention 7 hours before your office closes was I there,, as I was offered a "room" AFTER your facility realized you F$%$$%% UP with the wrong patient! The fact is he thought it being the 63rd day, He would scare me into torturing her with a c-section and leaving this little girl in a strange place ALONE with STRANGERS, Noises, phones, barking, and crew more concerned with Face diapers then patients, ill also add, when I asked why didn't the girls inform me on this, his response was,"they don't know anything " Therefore someone who disrespects his staff says alot as well! I'd also like to add UNFORTUNATELY the USA has lost 7 mother dogs over 10 years due to complications of birth where pitocin was used DURING gestational, while being under doc care!
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April 2022 by Suzanne F.
I needed a new vet and my dog must have gotten kennel cough from boarding. They got me in within 24 hours. The vet was very nice and took great care of my boy. I'm happy to have a new vet close to home.
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March 2022 by Laura L.
I just love Dr.Kirshbaum now that he has taken over the practice. He and his new staff are so caring, and respectful for my 3 of my cats .... . Thank you so much for all you do
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January 2022 by Ms. S.
I took my dog Trooper here for the first time and from the minute you walk in the door everyone is friendly and made us feel so comfortable. You can tell everyone really has a love for animals. I highly recommend this Vet for all your pets needs.
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November 2021 by Elaine T.
The entire staff and doctors at this animal hospital are the most caring I've had the pleasure of working with. I live on the North Shore and the cost of pet care is so astronomical that I had to forgo simple treatments. It's really a pleasure to have affordable care at this facility. It means the difference of having a healthy pet or one that you must sacrifice their care because of high costs. My concerns are always answered in a caring manner. When I'm sitting in the waiting room the attitudes from the other pet parents is so positive because they know their pets are getting the best possible care. I highly recommend that if you love your pet, this is the place to take them for their care. You won't be disappointed. My profile comes up from SanFrancisco, Ca but I'm from Smithtown
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October 2021 by Joe M.
Have used this Vet for care of 2 dogs for several years. Nothing but very good experiences. Dr.'s and staff are kind and knowledgeable. They do not overcharge or perform unnecessary procedures. The new ownership has modernized the practice and is making improvements. Privately owned and operated. Feel very comfortable bring our animals here.
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October 2021 by gt40hwy1 “MeRafaelV”
I Googled a vet to go to because the one we use was too busy, and my kitten had a lump that bothered us when we picked her up. Also, the receptionist was a bit, how can I say it not too people-friendly that day. Anyway, I called, and the front desk was friendly and pleasant made an appointment.The Dr was young but very lovely and Blaze, my cat, was not scared of him touching his belly. That made me feel good. He has a touch for animals. X-rays were needed to see if she had a bad case of hernia. Well, this is when I expected the worse. But ten minutes later, the Dr said no surgery cat is fine. It's there but not bad at all. The muscle should grow normally.I asked, you sure no surgery. No surgery. Common for kittens at times but advised to watch her eating habits. Well, Blaze eats like a dog. I am pleased with Babylon Animal Hospital. I know some people ate not, but I am, and so is my wife. Thank you to the Dr and the staff.
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October 2021 by Jessie P.
Truly love this staff!! Thank you for taking care of my boy during his surgery. He is doing very well.