This Verizon store provides cell phones, wireless plans, and accessories. Multiple reviews highlight exceptionally positive customer service experiences. Staff members are consistently described as professional, kind, patient, and attentive. They are noted for being helpful and not pushy, even when customers are just asking questions or not immediately making a purchase. Employees are praised for taking time to explain things clearly, looking for ways to save customers money, and reviewing upcoming offers. The service is also reported as quick and efficient. Reviews specifically mention staff willingly helping everyone in a timely manner, including attending to multiple customers and solving technical problems that require a significant amount of time. The overall impression is of a store that strives for and achieves a high standard of genuine customer care, making customers pleased and likely to return.
Russell cellular in Lindenhurst was great. I went in to purchase a phone which they did not have, but wound with a higher model and got a great deal!! They are very professional and explained everything to me so I could understand.
July 2025
Less than a 40 min process to get my new iPhone 16. Sage was very helpful and calm.
June 2025
The guys were very helpful in our upgrade set up and made sure all of our questions were answered!
