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November 2023 by Emily P.
If I could give Mavis 0 stars I would. I took my car in for what I thought was going to be a simple brake repair. I'm no car wizard, but the noise I was hearing when I braked made me strongly believe there was an issue with the brakes. I had brake work done there a little less than a year ago at the time I initially brought my car in, so I was covered under warranty. I was initially told I needed to replace a connection arm on one of the front wheels and the back needed new struts. I wasn't pleased, but knowing these are essential things, bit the bullet and paid for the roughly $800 repair work. Picked my car up later that day, drove home, and realized my car was still making the same noise I initially brought it in for. The next day, I had to drive on i-90 about 20 miles, and my front end was making such a terrible noise I thought my wheel was going to fall off! I crept back to Liverpool, and immediately went back to Mavis saying something was seriously wrong. They took a look at my car, and a few hours later, called me and told me the connection arm they put in was faulty and would replace it free of charge.Picked up my car, drove home, and guess what! The car was still making the same noise it was making when I initially took it in! I brought it back AGAIN and this time they told me my brake pads were probably just dirty. They cleaned them, and SHOCKER, this didn't solve the problem. At this point, I took my car to Subaru for a second opinion. They put my car up, had a look, and actually took me into the shop with them and showed me that my brake plates were worn and should be replaced or at least grinded down. The noise I was hearing was from the metal backing plate rubbing against the rotor! (EXACTLY what I thought the noise was in the first place!) I asked them if they thought this was normal after one year and they said no, they don't see brakes this worn after a year of normal driving wear and tear, but they order different parts than Mavis. I was PISSED at this point and would have had Subaru do the work, but my brakes were covered under warranty with Mavis. So I called up Mavis, asked to talk to a manager, and explained what was going on and what Subaru told me. The manager was extremely rude telling me she would not honor my warranty because at this point in time, I was past the honor date of the warranty (we're about three weeks in at this point of back and forth), and told me that some times they get faulty parts, etc. etc. I said I was not going to be satisfied until my brake work was done for free or I got a refund because I had just spent $800 there and my car was still making the initial noise I brought it in for and when I first brought it in, the brakes were still under warranty. I was given the number of the district manager.I called the district manager and said I wanted a full refund for the brake work done a year ago because I didn't trust Mavis and was never using their services again. I also told him that I was told by one of the Mavis employees that faulty parts are often ordered and that did not make me feel safe using their services! Of course he wouldn't honor my request, but he did make an appointment for me at another Mavis center to do the brake work for free. Took my car, had the brake work done, got no receipt (as if it never happened) and took my car home. Today, the brakes squeak, and I've been told by car friends that happens with knock-off brakes. Just a constant reminder never to go back to Mavis!If you've read this far, I hope that means you've stuck with me long enough to learn NEVER take your car to Mavis! I don't talk poorly about people, and try to give everyone the benefit of the doubt, but the customer service is terrible, and I'm not sure they truly know what they are doing! You will spend money you don't need to spend and they don't even order good parts! Save your time and money and go elsewhere!
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October 2023 by Evan R.
If I could give 10 stars, I would I cannot express how amazing the services here, especially for someone who speaks with a speech impairment they went above and beyond to help me and even assisting me on the phone to help me get financing. I highly recommended here because they only have amazing service. They save me so much money, and they were always upfront.
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October 2023 by Denise Sharkey
Rude.....no people skills. THESE PEOPLE ARE SO RUDE!!!!! I CAN NOT STAND DELIVERING HERE! THEY TALK TO YOU LIKE YOU ARE A IDIOT! Bald guy and younger girl.....
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March 2023 by Kimberly A.
Da'Shawn is very professional, efficient and helpful... couldn't of asked for anyone better or more experienced to work on my car...I highly recommend him.
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December 2022 by abdul rahman
I had no issue, I checked 2hours before my appointment and gave me a dock right away , they finished 10am which is my appointment , thanks and good job
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December 2022 by Gajinder Baidwan
I came here for delivery people are extremely rude. They told me to help for unloading or pay $125 cash only . Never recommend anyone to come this place
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December 2022 by Janusz Bak
People are rude and disgusting here would never recommend
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December 2021 by Bullitt Hulk
Great people better service competitive pricing
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December 2021 by Corey St John
Great place to work.
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October 2021 by Joseph G.
There is literally no point in make any kind of reservation or appointment. Reservations are not honored. You are told as much, then told to just wait. You will get 12 emails confirming your reservation, leading up to your reservation, the day of your reservation, but you don't actually have one.
