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December 2023 by tigger13090
Never again.
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November 2023 by Joy Leaneagh
Service was excellent. The personnel were courteous and the work performed was perfect. I highly recommend this company for expert repairs on damaged vehicles.Services: Painting
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November 2023 by Lisa Romano
Excellent customer service from start to finish! I am so happy to have my vehicle back looking better than ever! Thank you so much! I highly recommend Northside Collision of Liverpool for your body shop needs! They were professional and outstanding from start to finish!Services: Painting
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November 2023 by Christine Baron
The staff went above and beyond to make sure I was taken care of properly and my vehicle was done early saving me money for the rental I needed. I am very pleased with the entire process. Everyone was extremely professional and very helpful.Service: Body & Trim
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September 2023 by J G53
If I could give ZERO stars I would. Fourteen years ago I needed a major repair collision repair to my car so I choose Northside Collision. The repair turned out satisfactory. So this year when I needed a minor dent repair I decided to try Northside again (different location) despite how they poorly treated my daughter who totaled her car last year. Boy what a mistake I made. It took a month to get an appointment and then they took another 2 weeks to repair a dent the size of a half dollar.Then they lost my keys and although they offered to replace the key fob, there was no apology and also they treated me poorly. They also admitted they have lost keys on other customers. They obviously don’t know how to safeguard a customer’s property.Judging by some of the other responses posted by the owner to other customer reviews, I expect he will dispute what I have said or try to explain away what happened.So a word to the wise, if you need your car repaired and don’t mind being treated like a number, then this is your place. If you wanted to be treated like a valuable customer then choose another shop.Services: Painting
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July 2023 by Shana Richards
Very polite professional staff. I appreciated the updates of the different stages the vehicle was in which gave me a timeframe of when the vehicle could be ready. They answered all my questions and walked me through the process. They gave me one of their vehicles to drive while I waited for my vehicle. Their vehicle was good on gas!Great experience.
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June 2023 by Donna Dwyer
After a very, very bad experience with Chuck Taylor’s Body Shop, I took my car to Northside Collision . They repaired what Chuck Taylor’s had not and also repaired the damage that Chuck Taylor’s had caused. I highly recommend Northside Collision for any bodywork that anyone needs to have done on any vehicle.Services: Painting
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June 2023 by Kim Schloss
I had a front-end Collison and received excellent customer service and quality repair work, on time and with updates throughout the repairs. I would defibitely recommend them, and.go there again if needed (hopefully I won't have to!).
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May 2023 by Quintin Mcclain
My Suv was broken into while at northside collision for bodywork. The shop didn’t even have the common courtesy to let me know my vehicle was ransacked and broken into. I was greeted by a police officer at my home letting me know they found my insurance and registration paperwork at a rundown motel. When I contacted the shop( I had to wait 2days as they are closed on weekends) Instead of apologizing they assumed I was going to claim items were stolen and immediately told me they were not liable although I never said anything was taken. My vehicle was left unlocked the whole duration it was at northside collision. Even after my suv was broken into they still left it unlocked! I will never ever do business here again! They didn’t even apologize for my car being broken into!! Do better Northside Collision
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April 2023 by J T
First time I’ve ever needed collision repairs and wasn’t sure if a dealer would be preferred. I am very happy I chose Northside Collision. Not only were the repairs done perfectly, but it was done the day they promised. The staff at the Liverpool location were friendly and professional and made a difficult situation bearable. The manager at this location (Shana) is top notch. She’s a hands-on manager who personally made sure I was 100% satisfied when I picked up my car. I was also pleased with the fact that they detailed my car .
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April 2023 by Jackie Dubee
The customer service was great, except I felt I had to call in for all updates. The vehicle was not done in the estimated time frame. Also, the work was done, but the vehicle was not as clean as I would have liked when picking it back up. There is a smell that lingers in the vehicle.Service: Body & Trim
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February 2023 by Lattrice McGrady
Very very nice atmosphere, great employees. I was in and out within 30 minutes. Can't wait for them to work on my vehicle.
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February 2023 by Mike Sullivan
I had minor body repair done. Looks great. Staff very friendly and organized. Like the email updates on status. Whoever does the detail clean up work did an amazing job!Services: Body & Trim
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January 2023 by Sara's Fiance
Unfortunately my car was totaled by my insurance However my experience with these guys was pretty awesome
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November 2022 by xhai castle
They didn’t paint my car the same color it was. Now it is multiple different colors.Services: Painting
