Pep Boys in Liverpool provides expert tire and auto care services, including oil changes, tire repair, replacement, brake repair, battery replacement, and inspections. The staff is friendly, knowledgeable, and easy to do business with, offering complimentary vehicle inspections. Customers report excellent customer service, with specific praise for the manager and an assistant manager who are honest, accommodating, and show genuine concern. The shop is commended for going above and beyond, even during busy times and without an appointment. Technicians provide reliable, professional service, often saving customers hundreds of dollars by thoroughly checking a problem before recommending costly replacements, such as repairing a tire with a simple plug instead of an unnecessary new one. They handle emergency situations efficiently, offering same-day service to keep customers moving. Many clients have used the shop for a decade for personal, fleet, and family vehicles, finding the staff respectful and trustworthy, which makes them a highly recommended local auto care center.
Very good customer service. Excellent job on fixing my car. They kept me informed
August 2026
Called in late in day for a tire replacement. Had vehicle dropped off by tow since I had no spare. Ended up replacing all 4 tires. Car was done next day and paid $400 less than what dealership wanted to charge.
May 2026
Steve Banach always does an excellent job when working on my car! He doesn't suggest unnecessary repairs and can be trusted! John the manager and Randy run a smooth front end! Love these guys! Thanks! Only place i go for my inspections.
