-
February 2024 by Kevin Whitcomb
Worst Customer Service ever! The manager Zack was no help at all and didn't seem to care and was nowhere to be found. They will lie and give false information just so they don't have to deal with the issue and situation. Never come to this location for help, cause Zack won't help. I will be switching my phone plan.
-
February 2024 by Shane Cutter
Very helpful
-
January 2024 by phuong Nguyen
Excellent experience
-
December 2023 by Rose Bowers
Very knowledgeable staff
-
October 2023 by Moe Icbart
I’ve been a customer with T-Mobile since 2000. Came by to pick up a replacement SIM card and when asked for my ID I gave them a government issued card although be it not a license. They refused it, but keep saying they take any government ID, I went back out to the car and produced the letter from GOV agency that sent me my ID. No help what so ever.Do yourself a favor and save yourself the time. GO TO ANOTHER LOCATION!!!
-
October 2023 by Omar Ali
Dylan took really good care of us, even when T-Mobile didn't.Would highly recommend dealing with Dylan.
-
July 2023 by Naif Abraham Jr.
Bot pixel 7a, found out later they left an adapter out of the box. Called on Monday and was told it would be dropped off at my home. Never happened. Called next day to ask for adapter to be mailed to me. They can't mail. Called customer service for T-mobile and about 30 minutes later, told can't mail to me. I don't have transportation to get there. I'm permanently disabled. Would recommend not going there.
-
July 2023 by Taz The Duke
Went in to buy a phone and they ran out. They offered to ship it to me "directly" but left out my apartment number and was told "sometime that happens. Now it's 4 days later and I have no clue where my phone is that I paid 450 dollars for.
-
February 2023 by Heiner Biedermann
Arrived from Canada (twice!) to get and activate a prepaid Sim card. Absolute great service from from the staff at the front desk. Recommend to any Canadians heading south along the I81. Will go back there on our next trip.
-
February 2023 by J. Shaun
Probably the worst ran TMobile in the Syracuse area. The manager of the store is unknowledgeable of simple procedures, extremely disorganized, and impatient with his customers. Rarely do they have merchandise in stock.
-
February 2023 by Rob
Of the tmobile stores in the area, in my experience this one is the okayist. However, for tmobile as a company I have never been lied to, cheated, hoodwinked, bamboozled, swindled, and/or shenaniganed more by a cell company more than by tmobile. It's impossible to recommend them less. They are cheap though.
-
January 2023 by Sue Szesny
They were very helpful in helping me change from Verizon to T mobile they took time to explain everything to me. Very pleased.
-
September 2022 by ghulam haider
These people are totally scammers, they don’t treat everyone the same . Unless you buy something from them they are not welling to help you .
-
September 2022 by Zach Sugrue
Jamel is a delight. Best employee T-mobile has. So glad to be able to be in his presence when I need a new phone.
-
September 2022 by Luz Rivera
It great I have a great deal with my internet, and the people are great I when back to fix and a problem that have an it was taking care so fast and friendly,
