January 2014 by Danielle C.
They took care of me here. The pharmacist was honest with me on the phone about availability of my medication, giving me exactly what I needed to know (they had enough to fill my prescription), which is far more information than I am accustomed to in NYC. He also showed flexibility and good judgment, checking my history thoroughly before filling the only medication I couldn't fill on any other day thanks to the new "tough on drugs" law. Everyone was really helpful and friendly, but I mostly dealt with the pharmacist (Steve), who I know had to make sure everything including me since I'd never been there before, was legit. He noticed my jersey and we talked hockey and had a nice conversation while he snuck in the questions I know he had to ask to make sure I have medical problems and I'm not a criminal. This process can be unpleasant but Steve made it feel like I was just talking with a friend. I like that he was up front with me about the verification process, so I knew what to expect (which would mean leaving and coming back later because I knew my doctor couldn't take a phone call right then). The pharmacy contacted me as soon as the prescription was verified, letting me know I could pick it up anytime from 15 minutes later until the store closed. I believe it was the pharmacist himself who called. I've never seen this level of customer service anywhere, and I've moved around a lot, living in environments ranging from semi-rural to urban. It was easy to find the other items I needed in the store, which was clean and well organized. I actually spent very little time in the store. There was virtually no waiting anywhere - the main register, the pharmacy drop-off counter, the pharmacy pick-up counter, even on the phone. I did my research before picking a pharmacy and walked into Kinney with high expectations. Every single one of those expectations was exceeded. This place makes needing medication less painful. I will definitely be returning. The entire staff seemed to go out of their way to make me happy and meet all of my needs.
