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April 2024 by Lisa Faling
Doug was very professional and multi task giving each customer superb service. The best. Thank you.
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April 2024 by Katherine Swift
Ryan from Lockport, NY was absolutely wonderful. He is knowledgeable AND cares about his customers. He is a great salesman, BUT...it did not feel, not even for a second, like he was just trying to sell me a phone. He really cared enough about my needs and desires to find me the best deal possible! Thank you, Ryan!
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March 2024 by J Gibson
We completed our task however customer service is needed in patience. Working with senior citizens requires patience and understanding of ones needs . As we age our needs change and listening to the consumer is more important , not the suggestive selling goal .
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March 2024 by Denise Curto
Javion was wonderful ! He was very patient & understanding. Seems knowledgeable of services & promotions & a joy to work with :)
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January 2024 by Jason Stout
So, this happened a little bit ago, I’m late to the game. I went in to get a new phone and was sold an iPhone 12 by the manager (at the time) Nick. Where I was told if I traded in my old iPhone that the iPhone 12 would be paid off with the promotion going on. So, I did that. I never got ANY MONEY for my trade-in phone and proceeded to have $250 bills every single month. I would try to call the store and the manager would CONSTANTLY dodge my calls. “Oh he’s off today” “oh he just left” “he’s on vacation” so I ask ok so who do I speak to if I have a problem and the manager is off to which I was told “you don’t” and the guy hung up on me. I would call ATT directly just to be told they couldn’t fix anything from this specific store. I was given the run around constantly. I tried to get this resolved for over a year. This store and company is ran by snake oil salesman that are just trying to sell you something disingenuously for personal profit. I shouldn’t be surprised when representing a garbage corporation like ATT. WHAT AN AWFUL BUSINESS. STAY AWAY FROM THESE PEOPLE.
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October 2023 by Pamela Pursey
Customer service man was so patient and kind helping me set up my new phone.
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October 2023 by jessica burke
Recently traded my old phone in for the Z flip during the trade in promotion. Before doing anything I specifically asked if there would be any additional fees or charges. I was told no, the only thing I had to pay was sales tax, which I paid. I also specifically asked "so my monthly bill will not increase, correct?" To which they confirmed it would not as it was an even trade. Well we got the bill and it increased to a like over $50?! The lockport location told me then "oh yea the promotion doesn't actually kick in for a few months so you will be charged then credited it all back ". That makes zero sense and is not what i was told. I went to the location in orchard park where my family is based, they said the Lockport location is not actually PART OF AT&T and that promotion didn't actually carry through! What?? In addition, Lockport also charged me insurance on my phone when I specifically stated I didn't want it AND they still gave not sent my old Galaxy back to AT&T after I turned it in a few weeks ago.This is unfortunately the second time they have tricked me and ran off with my money. We are livid to say the least. I'm going into OP on Thursday so hopefully this will be resolved and we will be credited back.
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September 2023 by Jo Wi
Doug, who helped me in-store, is the only reason I am keeping AT&T as a service. Every part of the online/over the phone ordering and customer service has been absolutely horrendous and I will never use them again. In a handful of minutes, Doug managed to resolve my problem that your call center "experts" couldn't figure out in a week and a half. Give that man a raise, and get more call centers in the U.S.
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September 2023 by Josh Wicenzcik
Doug, who helped me in-store, is the only reason I am keeping AT&T as a service. Every part of the online/over the phone ordering and customer service has been absolutely horrendous and I will never use them again. In a handful of minutes, Doug managed to resolve my problem that your call center "experts" couldn't figure out in a week and a half. Give that man a raise, and get more call centers in the U.S.
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September 2023 by Carolyn Moore
The reps at our store in Lockport are terrific- patient, helpful and knowledgeable!
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September 2023 by Darnell Gray
Doug is fantastic!! He was so helpful. Answered all questions and solved all our problems. The best!!!!
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August 2023 by Bruce Wahl
Tech issue helped quickly by Doug.
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August 2023 by dl askey
Went in to buy a usb cable to connect my phone to my car’s apple car play. I was told that they didn’t have any, that I could shop online. I looked around the store and found it myself. Maybe lazy, maybe improperly trained. Phone was ringing the whole time I was there… no one answered it. So I’d guess lazy is the correct assumption.
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July 2023 by Alexander Heft
Great service. Needs are met right away every time I visit!
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July 2023 by Debra Perry
My phone was frozen and he help get it unfrozen
