-
November 2023 by Brian B.
It was an easy process, with everything being handled through insurance. They replaced our SUV window in just over an hour. There is a small but clean and comfortable lounge with coffee and snacks. The employees were professional and personable. I definitely recommend!
-
May 2022 by Zackery C.
i made an appointment and they rescheduled it the day of, which is fine but then they don't show up to the new appointment, don't leave any message, and made it so that they're automotive calling doesn't allow you to talk to a real person. Absolutely terrible services.
-
July 2021 by Rick P.
Had to get my windshield replaced on my car recently due to a crack. They were quick and responsive to my inquiry and immediate to get me scheduled. They noted that the repair would need to be done in shop due to the crash avoidance system needing to be recalibrated upon the replacement. I was able to drop the car off the night before leaving the key in a drop box. The next day the car was done and I received a phone call to notify me about an hour before it would be completed to allow me to arrange a drop off. The work was well done and I appreciate the quick repair. Thanks!
-
March 2021 by Karen F.
I had a wonderful experience at Safelite. The wait time was less than expected and the technician, Maddox, was very kind. Not only was the service impeccable, but the woman at the front desk (I believe her name was Renee) was such a sweetheart. They kept my registration and inspection stickers in tact and put them back on the windshield STRAIGHT. They even adjusted my rear view mirror for me the best they could. Despite the negative reviews they have on Yelp, I believe they deserve everyone's service!
-
March 2021 by Serena L.
Second time needing Safelite. They make it so easy! They came to me at work, super nice and very efficient. He even moved my vehicle to a closer spot for me. I would continue to use this service again as needed and highly recommended them to busy working moms like me.
-
September 2020 by Brian H.
wanted to make us wait a week to get our car window fixed... we call another glass shop and they did it the very same day...!
-
May 2020 by Vincenzo Proulx
I went to the one next to ki po an they were awesome all the way from the start, I filed a claim through my insurance for a cracked windshield was contacted following day an was in the next day. Didn’t take too long an looks great! Thanks again
-
March 2020 by James H.
Excellent service. Great communications. I had to cancel and had no problems rescheduling. The technician was very polite and knowledgeable. Great service.
-
March 2020 by Chad G.
Let me start by saying that I have never written a bad review in my life, and I usually stay humbled even if the length of time a service takes, but this place has poor customer service and management. On a positive note the windshield was replaced, and I am happy with the work done. My poor experience has been the 3 months of hassle after the repair and end product. 1. 1st windshield put in, rain sensor on my car was broken. No worries they put in a 2nd windshield and a new sensor. I can live with sitting at the shop for 2 3-4 hour days. 2. 2nd windshield put in 2 weeks later after the New Years, then the tech smeared polyurethane on my vinyl pillar in my car under the windshield. I understand mistakes happen and that is part of the work, so they kindly ask me if I would like this replaced or to receive a credit. I decide it was easier to have this fixed right then. 3. The manager takes my pillar to some vinyl shop down the road, instead of replacing the part directly with Mazda. He is new and I heard at the shop he was trying to save a few dollars. Fine, not a big deal I was told it would take upwards of 2 weeks. 4. I wait 2.5 weeks receiving no update call from Safelite as promised, then decide it is the right time to call. I call on 3 separate occasions over the next 2 weeks, speaking to 3 individuals (Renee, John, and someone else) being promised I would receive a return call and this would become a priority. 5. I would not have had an issue over the next 2 weeks, even though this turned into a month hassle, had I received a call back from the shop. No I had to call them to be told the same thing on all 3 occasions. I am convinced the only reason this didnt go longer, because on my 3rd call I decided to finally be a dick - FYI, I was called back the following morning with my part being ready and picked up. 6. Finally I am on my way to get my pillar after a month, thinking the headache is over. John comes out and replaces for me then hands me back the keys. I go out to my car and inspect and realize, the material is similar but the patterning appears different, and there is a thick padding under the vinyl. When I bought the car to years prior there appears to be NO PADDING under the upholstery and is sitting on plastic. 7. John tells me at the shop that he will go in and order a new pillar directly from Mazda, "as this is what we should have done to begin with." I being a d*** a*** take his word, and didn't receive a work order, thinking I will receive a call in a week. 8. 2 weeks pass I receive no call, and NO VOICEMAIL if a call was made. So I call the shop. I spoke to a female, didn't bother asking name. She tells me she called Mazda, they report that the materials used are the same materials they use, including the padding, and that this is a mater of the padding will settle over time. 9. I explain that I am very Type-A, and I know for a fact that when I bought my Mazda brand new (that means it wasn't sitting around for 2 years) that there was no "fluffy" padding under my upholstery vinyl and it felt like it was sitting on plastic, as it does in the rest of my car. 10. The female I spoke to on the phone insists that I am incorrect and that the materials are the same, and that this will settle over time. I insist that when the car was brand new that there was not this much padding. ON TOP OF THIS, the padding is so thick that my pillar will not lock into place and is raised above the leather dash, which it is NOT DOING on the other side. 11. Annoyed and disagreeing with who I presume is Renee I am speaking to, I realize that this is all they will do and hang up the phone. 12. I precede to call my friend at Mazda as I realize they are full of s*** at this time, drive over to the dealership to look at some cars, and realize that the padding feels non-existent between the fabric and the plastic. SO I clarify my answer that they are full of s**** and will not order the part. After sitting here for 10 minutes I
-
January 2020 by Jevon H.
Good service, bad customer service. My window was smashed on a Sunday. A mobile tech came to fix the next day but after taking everything apart he realized he didn't have a piece he needed. He told me a new tech would be our the next day (Tuesday) with it. Later that Monday & on Tuesday I recieved text notifications saying my appointment was booked followed by a 2nd notification that it was canceled. On Tues I called to ask about that and was told my piece wasn't in but was coming in on the truck later that day and I would be called. No call. I called Wednesday and got the same response as the day before. No call. At this point I stopped following up with them and focused on getting my insurance to let me go to another shop which they would not approve. Fast forward to the following Monday. Midday and I've still heard nothing. I call and I'm told my piece is in. No one bothered to tell me. I asked when it could be fixed and they said they wouldn't have a mobile tech until the following Saturday! I had already been making my 25 minute commute to work with plastic on my window, in January, for a week. I had to plead to get something early which was an in shop appt the next day. So I had to change my schedule and drive 30 minutes out of my way to get the repair that was supposed to be done at my house 7days earlier. When it came time for me to pay I was quoted more than double my deductible. They looked into and found I was being charged for 2 windows instead of 1. They fixed this quickly. I'd normally leave that out, but in this case I think it's useful to show they just did not have their act together. The actual service was great. I got in quickly, the tech kept me well informed and it took about 20 mins less than expected. No complaints on that end.
-
June 2019 by Virginia C.
Totally disappointed. I wouldn't recommend. The repair failed. Turns out it was doomed to fail and the windshield should've simply been replaced. Especially since the repair was needed on the drivers side. In speaking with a specialist from ASAP AutoGlass those types of repairs rarely work. Which completely wasted my time.
-
June 2018 by J K.
Fast and professional, even came out to my RV site at a state park.
