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February 2024 by Jonathan Aikin
Love the video sent.
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February 2024 by Sander O'Neil
Put 100$ deposit on car after talking to the salesman, donny about warranty, later the insurance guy says it's more than 3× as much. I say that this indicates they think the car could be a lemon. He agrees "thats why it's so high" so I call off purchase. They have not given back deposit. I will edit this review if they do.Donny also questioned why I initially didn't want to put down a deposit a total of 4 times. "Just a hundred dollars", "why not", shady tactic definitely don't give deposit.Edit: After this review was posted a few days they have refunded the deposit and asked me to edit the review.
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February 2024 by Pat Duke
Jamie, in service, was professional and knowledgeable. Unfortunately, I didn’t know I would have to wait for 2 hours for a 1/2 hour repair. I also thought the labor $189 for 30 minutes was high. Apparently, my part was “a little different”. ( it was a review mirror, passenger side).
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February 2024 by Michael Biondo
Did not have a pleasant experience during my car buying experience on Saturday, January 6I voiced a concern multiple times to the sales rep and general manager that something with the brakes did not feel right I was totally dismissed and I was told there’s nothing wrong with the brakesBoth the sales rep Mark and the general manager, Ryen were rude and totally dismissed meIt is a month later and I’ve had to have the rotors and the brakes replaced all the way around after I got two different opinions I will never recommend or buy a car from this place again they are horrible and they are rude.
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February 2024 by Beth Hosey
Jamie Branch , Service Advisor was extremely friendly, helpful, patient and knows her job well. I highly recommend her and Basil Toyota.
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February 2024 by David Gadd
Completely satisfied with my purchase, everyone involved was very helpful and professional !
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February 2024 by Renee Tatroe
Staff was friendly but I had to wait over 2 hours for an oil change and tire rotation.
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February 2024 by Ryan Burck
Mike was cool, very nice
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February 2024 by Louis Digaetano
The young man tried to sell us a vehicle but we changed our mine because we pd off our car 35000 in 1year we bought our car Nov16 2022 with almost 6600miles and fully loaded and they wanted to only give us 25,000.
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February 2024 by Florence Shafer
I wasnt aware it would take almost 2hrs fir tire rotation! Why bother making an appointment!
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February 2024 by Jim K
I rarely give out 5 stars ,wish it could be 4,5. John was a perfect advisor,explained what would be happening and very professional. The waiting area was clean and comfortable. I thought the video of what needed to be repaired was what all dealers should provide. I could go to closer dealers( I'm 45 min away) but I will continue to come here because of the way I'm treated.
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February 2024 by Karen Roberts
I’ve never had anything but a pleasant experience when either being serviced or purchasing at Basil Toyota in Lockport. Always excellent customer service!!!
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February 2024 by Mark Blackowski
Great place to deal with .salesman Mike Otwell great to deal with very knowledgeable answered all my concerns .very helpful
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February 2024 by Christine Courtade
Excellent service team! Provided me a video of car while working on it. Waiting room extremely comfortable!
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February 2024 by Cathy Ezzo
They were very professional. Friendly.
