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November 2023 by Paula Vincent
This location is terrific! Friendly, professional service and I am never left waiting long for my car to be ready. Prices seem reasonable and I don’t have to wait long for an appointment either (I am talking about you, Amherst locations!).
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November 2023 by Helena McClenahan
The employees of Dunn Tire located on Transit Rd. Lockport were very professional and proficient. They went out of their way to obtain the necessary item needed for my car. Please visit this facility you will feel like you are part of their family! Thank you Dunn Tire!
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November 2023 by Patricks Padapted P.E.
I showed up about 30 minutes late. I went into the waiting room to get four tires installed. And in 40 minutes they were done and perfect for the price. Agreed to online no upsell no nothing that’s the Dunn difference
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November 2023 by E Kagels
Worked with a female sales associate and it was great! No one made me stupid or tried to sell me things I didn't need. Service was fast. Would recommend!
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November 2023 by Greg G
Came in to the store yesterday. I was welcomed by the friendly young lady behind the counter. I brought in two tire and wheel assemblies that were off my wheelbarrow that needed the beads seated on the rims. The service manager came out and told me it would not be a problem. He took them in the back and 5 minutes later the mechanic brought them back all completed and on the rims. Totally awesome customer service and friendly employees. I highly recommend this business and will send referrals to them.
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November 2023 by Andrew Johnston
Lisa provided expert assistance that included tire options I hadn't even considered. One of which was selected! Russ called the morning of the installation to request a change in my appointment, and I was happy to accommodate. All went well and about an hour later I was enjoying my new set of tires! Professionalism personified!
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November 2023 by the mysterious mimikyu
Always a pleasant experience. Julie is so kind and explains everything. They got me in same day and kept me updated along the way. They were able to repair without replacing my tired and made it so much cheaper.
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November 2023 by A B Reed
I enjoyed wonderful service. The desk reps explained everything upfront. They were willing to do oil change on spot and also fix a sensor for much cheaper than the dealer. My car runs like a dream and will gladly use them for all future needs.
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November 2023 by David Vaughn
I would recommend the Dunn Tire Robinson Rd location to anyone needing automotive tire and alignment service. The staff gave me a prompt and accurate quite. As well as kept me informed on the progress of the work being performed, explained my options, and above all, delivered a quality service within the timeframe and estimate pricing they quoted.
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October 2023 by Aaron Ordway
Had a flat this morning due to a bad valve stem, went to the nearest Dunn Tire, and they got me in no problem!!! The women working there was professional and amazing ? her name was Julie S. Communicated prices with me and options!!! Long story short I knew I needed the valve stem replaced, all four tires balanced, and alignment check/ alignment done!!!! Julie was amazing and very professional as I said once already!!! Lol I appreciated them getting me in on a busy day and thier work was as always flawless and Fairly priced in my opinion!!!! Julie and the guys that worked on my car today all rock!!! Thank you again. ????
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October 2023 by Tom D.
Terrible customer service. They lost the paperwork from our payment on tires and almost had us pay double. After challenging the fact it was paid I was called ignorant? What a clown of a manager and store. We spent over 1200 dollars on tires to be treated like garbage, questioned and even called names. What a joke.
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September 2023 by Cheryl Wright
They refused to patch/plug my tire saying it couldn’t be repaired; that I needed to get 4 new tires. I called another dealership and had it patched/plugged without any difficulties. Took longer for me to drive there than it did for the repair.
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September 2023 by Chet Secrist
I made an appointment for 12 o’clock for Saturday the 16th. When I arrived, I was told it would take about two hours. At 3:35 PM I called to find out the status of the vehicle and I was told that they were talking the tires and come on out and pick it up. Upon arrival, they were still working on the alignment and the car was up on the rack. They told me that they had an identical vehicle that they thought was mine when I called. I found that a little difficult to believe as we were out there in about 10 or 11 minutes and there were no other vehicles identical to mine so by the time we left, it was actually 4 PM or total time of four hours, not two. Also, I am not sure who took my original phone call and gave me my quote but they did not mention that the particular brand of vehicle needed to have the stems replaced and that cost another $40.. I have had very good luck with Dunn Tire over the years. I just hope this place is not slipping in customer service. I will definitely call around next time I need tires.
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August 2023 by James Pendolino
The Lockport Dunn Tire is great. Not too busy and they're not overly pushy. I know my car is older and they're not trying to sell you everything under the sun. I went in for two tires and received 2 great tires and not the run around. Would definitely recommend this shop to anyone who needs tires. I believe Ryan was the name of my customer rep. He was great!
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August 2023 by Julie Jackson
I am very dissatisfied with my experience at Lockport NY Dunn Tire. I called ahead to have a tire plugged and they said sure bring it in. So I go there only to be told that it could not be plugged because it was too close to the side wall. Which was not true.. it was not near the side wall. An employee then comes to be to tell me it can’t be repaired, so because I have 2 different brands of tires on my vehicle… I would have to replace all 4 tires. The man asked if I purchased my vehicle that way. I said no my father is a mechanic and I only needed two tires. I felt they were taking advantage of a female who they thought had no idea what she was doing. However because the “company policy “ is they replace all tires is a line of bull just to get people to spend their money. I will never return there again!!Also, my dad was able to plug the tire the same day!!
