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June 2023 by Alan Ulicny
Really nice selection of plants and some great deals.
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May 2023 by Arthur Doty
Good place to get everything for the garden.
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July 2022 by Andrea Lynn
Went in to the Home Depot on Transit Rd Lockport NY to get a quote for 798 sq feet of carpet and 185 sq feet of vinyl tile. Christina Covert (supposedly the flooring specialist and design consultant-total joke) gave us a quote. Once the measurement guy came out and measured, he had the exact same measurements we gave Christina for the quote but the price went up an additional $2000.00. I called the specialist lol Christina Covert and her reply was "it happens". So her quote is only "the old fashion bait and switch". I hung up and am getting everything cheaper from Carpet Factory Outlet. We will never purchase another thing from Home Depot. Scammers. Gonna call BBB as well.
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June 2022 by Christine Kightlinger
Horrible curb side pick up. Today I went to pick up an order of mulch and fence panel I had ordered. The kid could not find the panel so I went inside and let the girl know this is now the 2nd time my order could not be found. The first time I waited over an hour for them to find the door. That was 2 weeks prior and now again! How can you not find a door or a fence panel??? If I get a message stating my items are in… where do you put them? Why is it so difficult to find things so big? Do you need real help? Do you need a new system? Poor service!
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June 2022 by Christine Rusch
Horrible curb side pick up. Today I went to pick up an order of mulch and fence panel I had ordered. The kid could not find the panel so I went inside and let the girl know this is now the 2nd time my order could not be found. The first time I waited over an hour for them to find the door. That was 2 weeks prior and now again! How can you not find a door or a fence panel??? If I get a message stating my items are in… where do you put them? Why is it so difficult to find things so big? Do you need real help? Do you need a new system? Poor service!
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October 2021 by Jessica Malloy
I was treated HORRIBLY by a manager at this location. I was essentially LECTURED like a 2 yr old for getting too many cuts of wood after they agreed to do them and said "you know you have to PAY for all tjose cuts correct?" I said yesI knew that. Scott then said very rudely "This is a ONE time thing and we will never do this for you again" - THEN proceeded to go count the wood. I said how many pieces there were...he would not look at me and then told the very nice new employee Jack who had cut the wood.... again RUDELY.... "You follow her up there and BE SURE she pays for these cuts" I have never been profiled and lectured that way as a child LET ALONE as a 40 yr old woman. It was beyond rude... people like that SHOULD NOT work in retail. I own my own business and have NEVER and would NEVER speak to a customer that way. plenty of places sell wood! Get your act together and teach your MANAGER Scott how to speak to customers. I planned on that being a one time situation already but his nasty behavior was beyond uncalled for. my cashier Laura. New employee Jack in lumber were fabulous and a MANAGER couldn't treat me decent. Unbelieveable!
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June 2021 by H. H.
Every aisle we try to go into is closed. Impossible to just make a quick trip into this place. As if I needed another reason to hate going into this store! BRB snoring in aisle 15...
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May 2021 by Jamie Lepsch
Way understaffed
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May 2021 by Kathy Jurek
Large selection. Staff helpful, reasonably priced.
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April 2021 by Timothy S.
I can usually find what I'm looking for, great quality products and affordable prices at Home Depot. This old chunk of coal has been purchasing nearly all of his tools and home products here for decades. I like to watch TV.
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March 2021 by Nancy P.
I've been to the Home Depot on Elmwood many, many times and have always had very good service. There seems to be enough people working there so that finding someone to help me has never been a problem. And I can't remember ever encountering any employee who wasn't friendly and eager to assist. That's the truth. Recently we purchased a storm door and only after hanging the door did we realize that there were parts missing. There was a smaller sealed box inside the big box that held the inside and outside handles , the closer and some installation hardware. The closer and the inside handle were missing. A sticker on the door said to call an 800 number (for Anderson) for assistance or missing parts. We did that the next morning. We were told they would gladly send replacement parts, but it would take 11 days. I said "unacceptable" because the door was already hung but could not latch closed. And without a latch or closer, it would be at the mercy of the winds. I asked for overnight shipping and was told it would still take up to 6 days. So I accepted their solution but called Home Depot as well. A very helpful employee named Mike was very sympathetic and offered to see if there was a quicker solution through the store. He notified Linda, who called us back and suggested the same thing. In no time at all, Mike called us back and said "come in and get your parts." I assume they took them from another similar unopened box. Anyway, within an hour our door was opening and closing perfectly. I am so grateful that Mike and Linda solved our problem so efficiently. By the way, it is 6 days since my phone call to Anderson and we have not yet received the promised replacements.
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December 2020 by Jon Genre
The staff at this store is very warm and friendly and will take excellent care of you.
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October 2020 by Emerson Graybill
Customer service was excellent.
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August 2020 by brad cherry
(Translated by Google) No inventory(Original)No inventory
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July 2020 by Diane Sanford Balestracci
Special ordered a window for my bathroom. It took 3 weeks to come in. the inner and outer locks don't line up, and the screen is ripped! The contractor pulled my old window out so I had no choice but to put in the defective window. My contractor moved the lock over and put puddy in the now hole in my brand new window. Tomorrow I'll have to get Home Depot to repair the screen and I already expect there to be a problem!