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February 2024 by Joseph Mineo
I was able to book an appointment for that day, the tires I wanted were in stock for a good price. Staff were friendly and helpful.
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February 2024 by andrew griffin
I had great service like I always do.
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February 2024 by Loriana Schneider
This place is horrible to say the least. They are not communicative about what’s happening to your car. I wouldn’t recommend this place to anyone.
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February 2024 by Mike Michslski
Will is a excellent auto tech.
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February 2024 by Heather Salonis
The service was fast and friendly, and I had a coupon. Can't really ask for more than that.
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January 2024 by Sheila Wexler
Great service
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January 2024 by John Jiles
They took exceptional care of my BMW, after unexpectedly having to get a new set of tires . Their customer service and communication was also good, I will come to them again with any of my other vehicles in the future
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January 2024 by latisha blue
Totally scammed me!!! Took my car there yesterday 1/24/24 because it would not start. The guy Charles (chuck) was a total Jerk and tried to take advantage of me and told me I needed gas so I walked across the street to get the gas. After putting in the gas, waiting a little, then trying to start it, nothing happened he said its the alternator. He calls me 5 hours later and says I poked around the fuse box and got it to start somehow but I don’t know what I did and still charges me a diagnostic fee of $107.99 for labor yet they never fixed my car. Today 1/25/24 my car broke down again!!! DO NOT GO HERE THEY ARE SCAMMING PEOPLE!!!!
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December 2023 by Jason Gardner
Had rotors and pads replaced, plus one tie rod end (made an appointment). Manager was super nice, but I waited in the shop 6 hours (until close) and the car still wasn't 100% complete. Brakes were making noise and I was told to come back to finish sanding something another day. I didn't do that. My waisted hours cost me more than the repair. Had it finished somewhere that respected my time
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December 2023 by Ruth L Steinagle
Although wait times are long, they do beautiful work and they are polite, which goes a long way with me.
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December 2023 by Racer Chic
Google says pep boy lockport is open and a tech said a month ago that they were open on sunday's. Ive tried calling random times since they "opened" this morning no answer.
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December 2023 by Joseph DeFazio
Service was started per appointment and completed quickly
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December 2023 by Ken Hannah
Inexpensive, but wouldn't go for much more than an oil change or tire mounting.
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December 2023 by Eric Chaffee
I made an appt, for an inspection and showed up early, and was told the person who does inspections left early, I wasn’t happy, that they didn’t reach out to me, and let me know, and reluctantly made another appt for the inspection and oil change. I went in early again, they pulled me right in, knocked out the inspection and oil change and got me on my way, super quick. I’m not one to do 2nd chances, ever! But the convenience of making the appt. online is super easy, and figured “We’ll see how it goes”, I'm super happy I did, and will be going back for future work.
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November 2023 by Sue P
Amazing service! Chuck was everything a service person should be! Attentive, knowledgeable, kind, understanding etc. because of him I will definitely be using Pepboys for all services they offer.
