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April 2024 by Ari Cozzo
I’m so sad to say this but I hope this reaches someone who can make a difference because I love Taco Bell. This location is always a bad experience. You walk in there and the staff completely ignores you until you flag them down at the counter (they want you to only use the kiosk but there are people who can’t use it sometimes- shocker). Then when you actually have contact with them, they are rude and act like you are an inconvenience. Then you’ll ask for 5 things before you find one that’s actually in stock. You’ll get your order and it’s sloppily slapped together after you paid $20 for a meal. The cinnamon twists consistently taste like burned chemicals. I don’t understand where management is? There will be nobody else inside the location (staff focuses solely on drive through) and after you inconvenience them by being an in store customer, they give you attitude- then walk directly outside and smoke. I’ve never seen a store managed like this. It’s the only location around and so many people would love to frequent it but just don’t have great experiences when they do. Food service is hard! I totally feel for the staff and understand their position but what I’ve seen is just honestly unacceptable and not necessary. It’s not “sometimes”, it’s every time.
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March 2024 by TaeTaeꨄ
Taco Bell seriously have to get new headsets or something because my order always be wrong. I told them no sour cream and that’s the first thing they do, just unacceptable.
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March 2024 by Justine Miller
This place sucks but the singing older guy that works there made it a 5 star experience.
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March 2024 by Gina Baughman
If my name is Gina why would you call me GeONa? My daughter whose name is Chelsea was called ChelseA. Outside of that my power bowl had very little chicken. The prices are fair and Pepsi products are served here.
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February 2024 by Meghann lindaman
Let me just say, treat others how you want to be treated and surprises just may be in store for you. I pulled over not even caring if my food was correct only just to post the kindness of this particular location in Lockport, NY South Transit Rd. Taco Bell used to be so accessible to me and now that I've made it a treat, I was pleasantly surprised by the treat of the kindness of people that also worked there. I have to end as my food is getting cold, but make this a stop if you're hungry or even if your not and maybe just need a drink!!! A+ ON CUSTOMER RELATIONS!!! Drive Thru at 1:10 on a Wednesday...UPDATE: I JUST GOT HOME AND MY FOOD WAS PERFECTION!!
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January 2024 by Jerry Thomas
Forgetting four items and turning the phone off.
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January 2024 by Cynthia Bavaro
My daughter brought it home, lol.
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January 2024 by Louis McNett
The food was good. However, the beef and bean barreto was mostly bean.
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January 2024 by Aaliyah Hill
12/28- I sat at the drive thru for 30 minutes waiting to pick up a DoorDash order and instead of them letting us know that they’re not taking anymore orders they hid and acted childish. I beeped my horn knocked on the window, all the lights were on and I saw somebody in there and I’ve had restaurants before let me know that they’re no taking anymore orders which is very generous and mature. Instead whoever was working wanted to act childish and immature, which I don’t understand we’re both trying to do our jobs so please just be more mature and let me know next time. HORRIBLE!!!!
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January 2024 by May Hill
Worst fast food service in a 30 mile radius. Pulled up today for a barely coherent worker to say “out of beef, out of chicken, no wraps, no quesadillas, no burritos” and nearly every other item of the menu sounding seriously impaired. When I inquired as to why they are open when they have nothing on the menu available, a second voice chimed in to add “you can go somewhere else.” A genius concept for sure. But what is the staff doing? Just standing there doing nothing to collect a paycheck? The staff is laughably bad, don’t see how this place could be turning a profit.
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January 2024 by Justina Bonnette
Im not from Wny so I’m used to Taco Bell’s being delicious and always correct. Idk if it’s because you guys have competition with mighty taco so you guys don’t try? But everytime I’ve came to this location the workers are absolutely miserable and never put in any effort. The last ditch effort of trying this location we waited for atleast 15 minutes for 3 cars? Which seems insane for a company that focuses on the times they get orders out. Well we get our food all mediocrely warm, when my bf is halfway through his burrito he sees a LADY BUG!???? Tried calling the Taco Bell to complain no one can pick up? Then call corporate and get hung up on? Then I put in a complaint online on December 8th. No response. My bf and I will not be going to any Taco Bell’s in this area because it’s actually disgusting to have no response to this.
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January 2024 by Lynne Saunderson
We come here frequently because we love Taco Bell but EVERY TIME it is FREEZING! Just needed to say that. No one wants to eat in that condition.
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January 2024 by Mike Michslski
Haven't eaten at taco bell since I cracked a tooth on whatever was in the meat..
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January 2024 by Tracy Ohara
Twice in a 2 hour period I told to come back in 15 minutes because they were restocking the food!!! Nobody was in drive thru or inside!!!! Who ever runs the Lockport store should be FIRED IMMEDIATELY!?! Need less to say I'll never patronize that Store
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December 2023 by Sharmin Akter
I wish I can give zero star for the service they provide. I went there for lunch today and got a power bowl and wanted to dine-in so I can return to work after eating. I opened my bag to eat the food there was so fork or spoon. I go to the counter to request to get a fork or a spoon and they told me they don’t have anything, and they won’t have a fork or a spoon till tomorrow’s truck delivery. So to Taco Bell management do you expect me to eat with my hand because it wasn’t taco that I ordered. You should have a sign not to order anything but taco because you’re out of fork or a spoon. Secondly management if you don’t have any fork or spoon there is so many stores near that sells fork and spoon get enough until you get your truck. The store needs to change management to people that has better management skills.