TOPS Friendly Markets has improved significantly, offering friendly staff and fresh food in a clean, well-maintained environment. The store is smaller and less crowded than larger locations, making shopping more convenient, especially for seniors and those who prefer a shorter walk. Customers appreciate the friendly cashiers and honest staff, with one story highlighting the integrity of the employees who found and kept a lost wallet. The store's location is convenient, and it is easy to find items without spending too much time searching. While the store usually has what shoppers need, some mention occasional limited bakery items and the need for better management of expiration dates, as sales volume is lower than larger stores. The store has been updated from its past as a Quality Markets, but some feel it could benefit from more renovations. Overall, customers find the staff helpful and the store a good place for quick shopping needs.