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February 2024 by Michele Kemper
Excellent Basil family. Great job taking care of my Toyota!
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January 2024 by Paul Robertson
Love them
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December 2023 by jonathan p.
Super garage dealership. They have 1 one star and its very well deserved. Horrible trade values and over priced cars. Go to carvana or onilne dealer!!!!
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July 2023 by brian bennett
Very good experience, they had my part in stock same day and were very professional.
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May 2023 by Jeshal bogati
Not good with the people who don't speak good English enough. I had this problem with one guy in the service centre. I even heard him say wasting my time. I don't know about other customers but he treated me very badly. It was my first time and I just wanted to do the oil change but he was including rotating tires and stuff and was about to charge me around 300 bucks. Could have been nice especially with people like me who have trouble speaking English.
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April 2023 by Adaris Medina
The best service
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November 2022 by Elizabeth DesJardins
Took my Highlander in for an oil change. Was told two other fluids needed to be replaced and agreed to that. Was surprised by larger bill at check out as they had added Cabin Fresh service (air filter etc) without asking me though I was in the waiting room. They used some type of strong-smelling deodorizer so that I had to drive home with my windows down. I bought my car here and I won’t be back.Service: Oil change
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September 2022 by Holly E.
I don't think I have EVER written a positive review for a car dealer. Let's face it, buying a car is typically not a good experience. There's a first time for everything - the whole experience at Basil Toyota was exceptional! We live about 100 miles away and used the SmartPath process to buy our truck WITH a trade-in via phone and text. Hannah's responsiveness was above expectation, the deal was fair, and we submitted our deposit just over an hour after making the initial inquiry. While we waited for the truck to arrive on lot from the manufacturing plant, Mike Otwell kept us in the loop and kept things moving. Mike was responsive, efficient, and honest - NOT a stereotypical "car salesman." We happily took delivery yesterday and Mike was very attentive and helpful in explaining the vehicle features and completing the sale. Patrick Noonan handled all the payment details efficiently, transparently, and QUICKLY. Everyone in the dealership was happy and friendly. Truly, it felt surreal. THIS is a CAR DEALERSHIP?!?!? We can't recommend Basil Toyota in Lockport, NY strongly enough. This was truly a first!
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September 2022 by John L.
Last week I got a Toyota Corolla from them. I went in for a LEASE, but they put the car in as a BANK LOAN without my permission. They switched the paperwork for LOAN paperwork while continuing to discuss and negotiate LEASE verbally to distract me. This is unethical and ILLEGAL. I will be consulting with my lawyer. DO NOT DO BUSINESS WITH THIS SCAM CAR DEALER.
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September 2022 by Steven L.
I purchased a new car from Basil Toyota on 6/30/22. They recorded the sale on 6/22/22, 8 days before the purchase date. Toyota Corp accepted the inaccurate date. For 7 weeks I've tried to get Basil (salesman and 2 different managers) to correct this problem without success. I spoke to the second manager after calling Toyota Corp Customer Care. She assured me that she would take care of the issue. I had several observations on how the sales person had failed to be transparent about pricing and preparing the car for delivery. Very unprofessional and deceptive. The manager seemed interested in finding out more about those issues. So far, after 4 weeks, I haven't heard back after 2 phone calls to her. They don't seem committed to doing what they lead you to believe they'll do! My opinion of their customer service capabilities is very low. Makes me wonder how they might feel if they were treated/ignored in a similar fashion. They continually state that they want customers to be happy but don't seem to understand what it's like to show consideration and respect for those who so misguidedly choose to do business with them. I am unable to recommend that anyone do business with these people.
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July 2022 by Christopher J.
Car had numerous defects that seller was acting ignorant about. Turns out this model i got (2018 kia sorento) has numerous engine issues including potential fire hazard based on research and testimonies from others who have purchased it. Within 30 days my car is essentially a dud because it now needs a whole new engine. They took advantage of the situation that I was in as I was pressed for time and starting a new job that required a reliable commute and this car seemed to be in great condition (also let them know that my previous car was stolen hence why I needed a new one fast). Broke down along the i90 after laying my grandmother to rest up in lake george and all I can say is thank god I wasnt in a remote area, otherwise I would have been really in a bind dealing with getting a tow. Spoke with the Director of Sales Operations /GM Ryan Hunter and he was unreliable, trying to twist my concerns and complaints to relay it as being my own fault ultimately, even being as a brash as calling me "threatening" because I use my hands to talk and was quite exasperated at the situation. They are soulless creatures who wander aimlessly looking for poor average joes like myself to get over on. Avoid if you can and never trust a word they say because theyll charge 14 grand to replace your engine without any recourse. I am at the mercy of their extended warranty which they keep pointing to as the solution to all of my problems. Oh, and the engine is used! So there is still a good chance I deal with the same situation again because this is a faulty model to begin with. They have no empathy and are just money grubbing lemon bandits.
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July 2022 by Cait G
Slightly more expensive service than chain auto repair shops, but you pay for what you get. The quality of the service and care you get for your vehicle is fantastic. Comfortable and clean waiting lounge and facilities.Services: Electrical repair
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June 2022 by Jeff W.
My lease was coming to an end in a year and I wanted to trade in early and the dealership that I was with previous to BASIL didn't have any vehicles I liked so I figured I'd give BASIL a shot because there were no other Toyota dealerships closer to me other than the one I was currently with at the time it was quite a ways further than my Previous dealership and way further from my house but the fact that I don't have to visit the dealership very often I figured I'd give it a shot anyway right off the bat and this should've been a sign right there and I probably should've walked out then but when I walked in given the current car market I was expecting to be bombarded by several salesman tripping over each other for my business however that wasn't the case I walked in and was walking around and stood there for quite a few minutes not that long but in a dealership would be considered a long time to not be approached by a salesman there was no receptionist in the front and no salesman or woman approached me for quite a few minutes which was a shocking surprise when a salesman finally did approach me after I kind of looked into the office window as to kinda Unverbally say hey does anyone wanna make a sale today I told him I was looking for a new vehicle they had 2 new vehicles on the lot two 2022 Highlanders one was already being looked at by another customer and they had another one a 2022 Toyota Highlander xse all black with red interior which I really liked so I test drove it and ended up leasing it after working on a payment plan which I am now a little bit regretting the down payment I did feel a little pressured to put down way more than what I wanted to put as a down payment but that's mostly on me don't get me wrong I am extremely happy with the vehicle I leased and like it better than what I had previously but I did feel a little bit pressured into putting way more down then I wanted to but that like I said is mostly on me and I don't really blame the salesman for that and now to the second issue that i had and now a little bit of a backstory so I can explain another negative issue with this dealership so with the vehicle I had previously which I got from a well-known local dealership I was looking through my manual one time and seen that I could put my windows down with the key fob but it was a feature that had to be programmed by the dealership so I went to the dealership and they did it for me so I wanted to do the same thing with my Highlander I forgot to mention it when I leased it so a week or 2 later I went back to the service center to have it done I got checked in and then was told that it was going to be frigging $80 which is completely insane so needless to say I said screw that and left and I was pissed because I drove all that way for nothing and to charge $80 for something that my previous dealership did for free is absolutely frigging ridiculous there is no way it should cost $80 there is no reason or excuse to charge that much all they have to do is literally hook a tablet up to the car change a couple settings by pushing a couple buttons on the tablet and you're done I've watched a dealership do it on a YouTube video so it's not like they have to take the car apart or do hours of labor it's hooking a damn tablet up to a car and pushing a couple buttons on the screen completely insane so given these experiences don't think I will be returning to basil Toyota when my lease is up will more than likely return to my previous dealership
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June 2022 by Heidi W.
Basil Toyota was awful to deal with. They were not sure they would sell my car to anyone, at first. Then, I was yelled at by salesman for not coming to buy it fast enough when they secretly decided to sell it off the lot. Then, I put on hold having been allotted time to decide. Salesman was awful about that. The finance guy screwed up paperwork and I needed a refund. That refund took months of nonsense to get back. Only because they had the car I needed did I put up with this poor conduct. I knew the car history because my car came from a different nearby dealership. The salesman spoke poorly to me about a number of items. I was test driving car and salesman yelled at me to get back to building for some odd reason. I brought my lunch to eat at a table in the Toyota Building. The salesman said something stupid about that. Unprofessional, dishonest, and shady is what Basil Toyota is.
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April 2022 by RonSandy Smith
They are very friendly… accommodating…and treat their customers well!!