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January 2024 by Tracy S.
The worst on line experience and customer service I have ever had. Absolutely nothing works as intended on their website. The times for pick up of Rx's are almost never correct, and the staff will tell you something will be ready and it isn't. The entire pharmacy staff is unbelievably rude and unhelpful.
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December 2023 by Tulliea Connor
Nice clean Walgreens , friendly staff
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November 2023 by Aciree 24
Extremely dissatisfied with this Walgreens pharmacy in particular. I've consistently had problems with this pharmacy over 3+ years and I'm so over it. This doesn't need to be so difficult.
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November 2023 by Raziya The Seeker
Your standard pharmacy with convenience items. Some items are overpriced, but that's to be expected of a pharmacy. Other items, however, are cheaper than you may find elsewhere. I usually pick up water flavor packets, which are cheaper here than anywhere else in Lockport.The staff is helpful and polite, and the store is always well-kept and tidy. Never had to wait long for any vaccines, either.
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September 2023 by Cody B.
I called the pharmacy after my appointment and asked if they could please fill my medications before their lunch break (at the time the call was made there was 4o min until closing for lunch) because I had to go to work, and have a thrown out back so it's difficult to get around anywhere. She told me no because the pharmacist was doing vaccinations. I requested if she could ask him to do so, or if there was anything she could do. I was told no. So I did not start driving there. I then get a call from here 10min before they close that they were filled and are ready for pick up, I said okay great thank you im coming its close but I'll make it please keep your eye out for me. I changed direction so I could get there in time since gps said 1:27 arrival. I walked in the store at that time and around the maze of the construction up front limping around it as fast as I could. 1:28/9 I'm walking up to the window, I am seen by the employees, and they close their drop down wall on me. Right in my face as I'm standing there. Originally They told me no in a very dismissive blowing me off way, then call me and tell me to come, and then shut the door in my face.I'm limping around hardly able to walk, I would have just went home and had it picked up later. This is the most unprofessional, rude and ridiculous thing I've ever delt with as a customer st a pharmacy. I don't think I'll be continuing to visit this pharmacy and I will be going elsewhere.
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July 2023 by Adele Bain
Switched insurance must use Walgreens or pay more for scripts. I’ve been on hold for over an hour. Finally speaking to someone.. who said I should have doctors call in all new scripts. BIG NO!I then insisted they transfer all the meds from Rite Aid ASAP,WHOMEVER A SPOKE TO WAS RELUCTANT BUT DID IT..L THANKS
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June 2023 by Samantha H.
Every time I go here I get a different brand of medication. I've gotten partial fills for 5 months straight and consistently getting different kinds of the medication I take. I asked the cashier at pharmacy if they had another brand of my medication available because they gave me a different brand again and it makes me sick. The pharmacist wouldn't talk to me and said no that's all we have and then walked away. I dont think this is right for a pharmacist to act like that. I had questions about the medication I received and I felt like no one helped me. I'm switching pharmacy's after this. Super rude staff since I've been going and make me feel like I'm a bother if I ask a question.
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April 2023 by Lillian Lunetta
Had some photos developed . The clerk was so very helpful and courteous. A great pharmacy. If you can’t find something, come here. You’ll probably find here. Also, a great selection of greeting cards! Also warm greeting upon entering store.?
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January 2023 by Steven C.
The products at all Walgreens is pretty much the same. What makes this Lockport store Particularly special is the customer service. From their shelf stockers to the cashiers, and pharmacists to the managers, this place is all about customer service. It makes the trip up to Lockport worth it even though I probably pass half dozen Walgreens to get to this one.
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September 2022 by Sabrina Reynders
I had 3 Covid tests scheduled. 1 at 215, 230, 245. I pull up at 215 on the dot. They tell me they don’t have them printed. Fine cool no worries. I’ll wait. They proceed to tell me if someone pulls up behind me, circle around and get back in line until they are ready. I had to do this multiple times. First appt goes by. Second appointment goes by and by the 3rd appointment they were ready for my first. Completely unprofessional.
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September 2022 by Elizabeth
The pharmacy is life threateningly awful. Not an exaggeration, they literally put two customers lives at risk. Even with Dr approval and specific directions the pharmacist got confused and admitted she didn’t understand the Drs directions so she was afraid to give out the script. Instead of clearing up what “ scared” her she just ignored it making a diabetic wait until after the medication was due and made the patient call the dr. The sub pharmacist is even worse. Either they are utterly incompetent or they are stealing scripts to sell in their own. I can’t think of any other reason it is consistently a problem with them.
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August 2022 by Joel Colombo
Absolutely horrible customer service. Ignored at the pharmacy desk for 10 minutes. Then the computer system crashes and they can’t sell us any cold meds. Says it could take 20 minutes to reboot and no guarantees it will work… plus they are leaving in 20 minutes and can’t stick around. This was after we stood at the counter watching them serve multiple drive thru customers before even acknowledging us standing there.When told we needed that med tonight they suggested we go to their 24 hour Walgreens 45 minutes away.Nope. 3 minutes down the road is rite aid. In and out in under 5 minutes. NEVER AGAIN Walgreens. There are way too many options… customer service makes the difference and your entire treatment of our scenario sucked.
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August 2022 by Judge Eric Smith
This store is designed to be a joy to our community, the prices, the people and the design of the store is welcoming and loving.
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August 2022 by Cynthia Thornhill
The press on nails had a very good selection of colors, I bought 3
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May 2022 by RNryder
The only complaint I have is the amount of garbage from tim hortons and McDonald's I saw on the shelves along with empty coffee cups. You need a garbage can. There are none. Not outside and nowhere inside hence the trash that is being placed on your shelves.
