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April 2023 by Mario Biaggi
One of the most unprofessional experiences I’ve had at a tax preparation location. I had an appointment booked from 5-6pm. It took until 8pm for a tax professional to pick up the phone. It took 30 minutes for them to explain to me they couldn’t fix a simple error they made in the first place. After asking what I needed to do to fix the error myself, they directed me to someone at the reception desk. The reception desk person (who was not a tax professional) proceeded to provide me with tax advice. When I asked if they were a tax professional they hung up the phone on me. Do not go here if you don’t want to waste your time / get your taxes filed by an illegitimate location.
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March 2023 by Ashley Arjune
The only reason I’m leaving a review is because the agent thought it was okay to hang up on me. This was my first time trying H&R Block. I usually file my taxes myself but needed help since I now work in another state and have to file for 2 states. I sat there for an hour while the agent tried to file my taxes but he was having some issues, said it was a glitch with the computer and would have tech take a look and give me a one day of the following week. I was not upset by this, these things happen. After I got home, I called H&R and asked if they can cancel. The agent asked to give him a few days and if they can’t figure it out, then I can go somewhere else. I explained to him that I didn’t want to waste anymore time (his or mine) and they are not able to fix the issue. He then said okay & hung up on me. Had he not hung up on me, I wouldn’t be leaving this review. It was absolutely rude and unprofessional.I found an accountant that same day that was able to file my taxes with no issues and also charged a lot less than H&R was charging me.
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May 2022 by Christine McCarthy
The professionalism i was shown from start to finish
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March 2022 by Georgeta Ponta
This is the second year I am doing my taxes in Long Beach with hr block. Phil helped me both years and I feel lucky I found him. He is very professional , knowledgeable and I will be back there every year
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March 2022 by Geraldine Busch
I like the acute knowledge and thoroughness of the tax rep. The office is kindly receptive to its customers. One is made to feel safe and at home!
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February 2022 by Noe Ventura
The person who attended me was nice and helpful.
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January 2022 by Frank Devine
I Will attempt to do my own taxes as it is a fairly straightforward process. The only reason I used Block this year was that I received two 1099-R forms for the first time. This year was my first receiving OPM and SSA benefits. With the stimulus payments, it was a bit tricky. Otherwise, no problem.
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April 2021 by J Dogali
Was easy and stress free
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April 2021 by GetMoney Montana
It was a complete disaster not transparent what so ever very rude
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April 2021 by RON GANO
EASY AND FAST
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March 2021 by Google user
I Will attempt to do my own taxes as it is a fairly straightforward process. The only reason I used Block this year was that I received two 1099-R forms for the first time. This year was my first receiving OPM and SSA benefits. With the stimulus payments, it was a bit tricky. Otherwise, no problem.
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February 2021 by james kelleher
MR SANDMAN WAS GREAT
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February 2021 by Steven Barbera II
Been using phill for years
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August 2020 by Joanne Kelleher
Many problems. Accountant was not available at my appointment time, taxes calculated incorrectly with an error in the thousands, the error was identified by me not them, forms not finalized on first visit, had to make a return visit to correct the problem. A disaster!
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January 2020 by Fariba Fari
When I entered I was welcomed warmly by ms Kimberly . S . Sweet lady with beautiful smile . ?. And then Mr John helped with the whole process and was kind enough and explained me each and everything and made me comfortable to understand the whole process . It was a great experience in this place I am truly grateful. Thanks for the precious time Mr John and God bless you all .
