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September 2023 by Rob Fagan
They make it very difficult for you to cancel your membership. It's very slimy the way they do business. I hope the bbb strikes down on them soon.
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August 2023 by Doug Mickity
Corrupt thieves. My daughter wrote a certified letter to cancel her membership last December. After six months they start charging again, out of the blue. We contacted them for a refund, they tell us that the account was only frozen. We didn’t keep the certified letter receipt from the cancellation six months ago, so we couldn’t show it to them, and they refused to refund us the money. What kind of nonsense is it to require a certified letter to discontinue services??? It suggests that they intend to do exactly the underhanded kind of things they pulled here. I’m disputing the charges with my credit card company.
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July 2023 by Glenn Trovato
This place is a DUMP. I will be reporting them to the better business bureau as well.I have sent 3 LETTERS TO CANCEL AND THEY STILL ARE CHARGING ME.STAY FAR FAR FAR AWAY FROM THIS PLACE AND GO TO HOLLYWOOD. IT IS MUCH MUCH BETTER.
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July 2023 by Glenn T
They won’t let you cancel. STAY AWAY FROM THIS DUMP
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May 2023 by diana nappi
Gym is clean, equipment little old but I like that it's not overly packed, and not on top of each other. I do wish they would turn the empty room on main level into a turf room with slam balls, some box steps, stability balls etc. Other than that, it's not glamorous but does the job..
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March 2023 by Us Against
Don't go here. Company policy to charge full amount during an account freeze and then we have to jump hoops to get a refund. No one is ever there to help. Your best bet is to go to the rec center. This place is beyond worthless.
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November 2022 by James H.
This fitness club has the WORST customer service ever. I have been trying to cancel two memberships. I canceled both accounts 6 months ago as e owner suggested. He said he would take care of it. Turns out he didn't cancel the memberships he just put it to sleep for 6 months. All of a sudden I started getting billed $60 again. I went into the club and spoke to the manager, big guy with a beard and a bad attitude. I explained that I thought he cancelled my membership. He told me that I didn't ask him to cancel, I only asked him to put the membership on a 6 month hold. That's simply not true. I specifically asked to cancel the membership and he said he would. The. He tells me that in order to cancel my membership I have to send a letter, certified mail and return receipt requested to the business office. He gave me the address. That was on 11/9/2022. I went straight home and wrote the letter with all required information to cancel. I drove to the neighboring town post office and sent the letter certified mail and return receipt requested. Today, 11//22/2022, I get an email and a text from the post office telling me that the letter I sent has not been picked up at the PO Box the letter was mailed to and that if it's not picked up by tomorrow it will be returned to me. So I go back into the club and explain to another guy what's going on. I asked him if he could give me the number of the business office and he refused to. I asked him if he couldn't call and just let them know the letter was at the post office and that if it's not picked up by tomorrow it will be returned to me. He told he couldn't call them either! He told me to come back in a few days if the letter gets returned to me and then. He will call for me. At that point I said, "Well, if you can call them in a few days why can't you call them now?" He couldn't answer the question. So I asked again, why do I have to wait u til the letter is returned for you to make a call? He wouldn't answer. So basically this business wants to bill me as long as they can and leave the account open as long as they can. That's $60 a month. I told the guy at the club that I'm just going to turn off my credit card and dispute the charges. He told me that I can't do that and rant the company will get their money anyway. Unreal!!! The scam Synergy Fitness Clubs is perpetuating on customers who just want to cancel. DO NOT USE THIS BUSINESS! Join Hollywood Fitness Club in Long Beach instead.
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November 2022 by Ryan Shema
ABSOLUTE SCAM TERRIBLE GYM NO UPKEEP EVERYTHING IS OLD CANCELLING IS IMPOSSIBLE STAY AWAY!!!!!
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September 2022 by Seamus G
Do not use this gym, you cannot cancel your membership without writing a letter to "corporate" which is just a PO Box. How many people write letters by mail anymore? Use Hollywood Health club, they have a one month no commitment membership, easy cancellation.
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June 2022 by Randy Reedy
Very organized, good instructors fair pricing, good courtesy from staff especially to trainees, l have started achieving my goals.
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June 2022 by owen smith
I keep getting overcharged for " late fees" but it's on auto pay the same time every month, and they don't refund it
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April 2022 by Nicholas Giddings
Live in Long Beach for 3 months, and the thing I’m going to miss most is this gym. Everyone from the workers to the other members were really friendly and made us feel welcome.I would recommend synergy to anybody living in Long Beach
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December 2021 by Ashley V.
This is the WORST gym I've EVER went to. I never ever write reviews even when something is not to my liking but this gym is just TERRIBLE. Do not waste your time or money here go to Hollywood 100x better. Do NOT recommend this gym, I heard so many bad things and still went. Do not be like me. Do not go here.
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December 2021 by L Rocky Graziano
Had canceled April 2020 with no problem, rejoined today November 8th 2021, Place is still clean as it was before And the people working there are professional and nice. Can't understand why people give a bad reviews, Been going to gyms for over 30 years, Lou
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October 2021 by Katelynn Vachris
They are awful for cancelling. I have repeatedly asked for someone to call me because I was told I can’t speak to anyone there. I sent a certified letter to cancel like they asked and they are now sending me to collections. I reported them to the BBB, this is an awful business to support.
