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December 2023 by Andrea
Unfortunately not up to parWhat they liked · Great location 5 minutes walk from the 21 Street Queens Bridge stop. In itself it is not a beautiful neighborhood in the evening but in 9 evenings nothing special happened to us. Another positive note is the bed, really comfortable and the presence of the independent hot/cold air conditioner inside the room.+ Location+ Comfortable bed+ Air conditioning/HeatingWhat we didn't like · Unfortunately I didn't like the structure, old and unsuitable to be considered an Italian 3*. The staff is not friendly, cleaning is practically absent, the rooms are cleaned every 5 days!!! And towels are changed every 3 days only on request! So it's impossible to take a shower in the morning or evening without having to go to reception. Breakfast is not saved as the room dedicated to breakfast has about fifteen tables which are obviously crowded in the morning resulting in a half-hour queue to be able to have a glass of milk or coffee and what remains of the sweet things (croissants, muffins) or savory things (eggs/sausages).- Structure- Breakfast- Attention to the customer- Cleaning- Towels
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September 2023 by Katrin
Right on the subway towards Manhattan, quiet location but poor surroundings (social houses in the immediate vicinity)
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May 2023 by Aurélien F.
SHAMEFUL and TO FLEE: August 2022 reservation made for 1 one-week stay in April 2023 at BW Plus Plaza. February 2023, our reservation is canceled without explanation. By insisting we obtain a reclassification in a BW in Manhattan (Empire State) for the same price. However, we never had official confirmation of this reclassification despite our requests and when we contacted the BW where we were to be rehoused, they had no information in this regard, simply offering us to reserve a new room for the double of the initial price. Despite our complaints to customer service, no action, no explanation. TO FLEE !!!!!
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May 2023 by Jose Eduardo Palacios Burgos
We are very happy to be here, and we are also thinking about being part of your team. If you need an employee here, I am very interested.
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May 2023 by Jiří Grmela
Noteworthy details: Hotel pro cestovatele,komfort na hraně střídmosti,koupelna ,Tv,lednička
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April 2023 by Bartosz Wróblewski
Decent place at an affordable price. Noteworthy is the proximity of the subway. A good starting point to visit the whole city. Breakfasts are terrible, so do not even bother. Besides that - this place meet my expectation at such a price ;)Rooms: The rooms are large, relatively clean, and have really nice views. There is nothing to complain about.Food & drinks: Drama. No point in ordering food at all.
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February 2023 by Ike U Anyanwu
Zero stars if it were an option. Booked well in advance for a stay 4 weeks out and a week before check in I’m getting silly emails about problems with reservations & unable to rebook at sister hotels. No calls to offer any other viable solutions.May not want to book here if you don’t like surprises.
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February 2023 by Overni M
Overall, my room and stay was great, breakfast was ok, it was the same every day though. The location is a bit sketchy but close to subway and Manhattan, however one of the Indian staff at the front desk was very rude, unprofessional and passive aggressive. The only thing that stopped me from slapping her across her face was the fact she's not worth me catching a charge. The night before I had to check out I went to the front desk 2 times to try and extend my stay for another night and was told come back. The 3rd time I went I was told to come back an hour before check out. So I did and when I did that's when I was told the hotel was closing its doors and they could not extend my stay because by the following day everyone needed to either be transferred to another Best Western location or simple have to leave. Imagine finding this out an hour before check out? How irresponsible and unprofessional. I was giving until 11am to check out or I would be charged a $60 late check out fee. On top of the fact they're kicking me out I had only an hour to pack and find another hotel. It was extremely unpleasant and stressful but luckily I found another hotel walking distance and I'm grateful the other hotel let me check in early because check in was 3pm however I was in the streets with my luggage in the cold. Why? Because of Worst Western. I booked via the app, got NO points for my 5 day stay and never got my security deposit back. Never, ever again. Do NOT recommend. Plenty of other hotels in the area that are affordable, clean and pleasant.Rooms: Rooms are nice and spacious only complaint is there is no microwave In any of the rooms only mini fridges.Noteworthy details: Close to subway.
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February 2023 by Meaghan Jeffrey
Let me start with how amazing the ladies were at check in. The lady with the braids that has the gold twine woven in was so kind and helpful even going outside in the freezing cold to see if I was parked in an okay spot to not get towed.The room was clean and functional (what more do you need) and the price was perfectly reasonable.The breakfast was good (it was little cut sausage link things (looked like mini kielbasa or something of that nature) instead of the standard continental patties).
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February 2023 by Cees Visbeen
Perfecte locatie, prima hotel, de tweede keer dat we er zijn geweest. Moet zeggen dat het ontbijt prima was maar minder dan de eerste keer. Ook moet ik melden dat als je je koffer wil opslaan op de dag dat je weg gaat je 1$ per koffer moet betalen. Ik vind dat dat een extra service moet zijn als je daar gaat ben geweest.
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February 2023 by VAIBHAV PATIL
I am very glad that we have chosen that particular hotel. It is clean enough and also the price is reasonable. There is an breakfast included, but it is very simple. Moreover, the view from window is fantastic and the localization is great (2-3 minutes walk from the subway line F). Also there is air conditioning in rooms, so it is quite nice (especially during sweltering heats with such high humidity). Overall, I reccomend that hotel!
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January 2023 by Ayanna Clark
I had a very pleasant overnight stay at this location. My second floor room was clean, quiet and larger than expected for a New York hotel room. A great breakfast buffet was included in the room rate and I appreciated having access to water at the coffee station in the lobby. The hotel provides a handy list of directions for popular city attractions and the nearest subway station is about a 5 minute walk away.
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January 2023 by Susana Salas
Is a nice place very close to the Metro station. The breakfast is good ? the service at the front desk is Nice.The rooms a small but conftable. The have a great view of the city. But at night you can hear the noise street. But I think is almost the same in the whole City.
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January 2023 by Elizabeth Melendez
Really great hotel, clean, comfortable, safe, affordable, great view. Good food within walking distance. We checked in after midnight and the man at the front desk was super friendly and helpful. My family and I would definitely stay here
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December 2022 by Baylie Gigolyk
This hotel was comfortable and affordable.. I felt safe and was close to a gem of a deli. Also within nice walking distance to subway. Book this gem if you can and get a chopped cheese at the deli!
