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October 2023 by Neil Napolitano
As the expression goes, fool me once, shame on you, fool me ten times, well, it's time for an honest and harsh review. If you have a BMW or Mercedes that needs repair or service, you can take your chances here. Unfortunately, they don't have the same knowledge of Audi, and I wish they'd been upfront about this from the very beginning. It likely would have saved me many trips and headaches:Bottom line: David cares about the cars that are brought here: but if you want to be treated as a customer as well as your car is treated, this is NOT the place for you. You will be lied to directly to your face.My most recent visit to this place, the week of this writing, will be my last (after many years of being a loyal and understanding customer; I felt David was a good man, and so I wanted to be loyal. That is my fault entirely).This time around I had taken my Audi Cabriolet in for front end noise about a month ago. They diagnosed it as upper control arms needing replacement. They replaced them. The issue was not resolved as the noise came back while I was driving home that evening. I called the next morning to tell them I would need to bring it back. They said sure, bring it back and we will test drive it. But I was not able to do so for about a month due to work and other obligations.I brough it back this week, test drove it with Rickie, and he heard the noise immediately. Fast forward, three days later, they needed to replace additional control arms. But at no point did they own up to the fact that they missed this several times during my repair visits. They would not give me a break on this "additional labor". They would not admit to not correcting the problem the first, or second or third time. If they had truly understood this car, they would have fixed it right the first time. So, I had been driving with broken components for many years, as each time I bring it in, they seem to find something new that should have been found the previous time. Case in point, I had asked David many times, why is there still a grinding noise when I turn the steering wheel? He said it was normal for the car, and also said the water pump is making that noise, but it's safe and normal. Today, after the repair, the grinding noise is miraculously gone.But the clincher tonight was realizing that Richie, the service manager, had "test driven" my car for 22 miles during this repair!! 22 miles in Long Island City. Richie has done this on two other occasions, where I have found an unusually high number of miles added to the car after a service. One time, David covered for him and said he had a family emergency up north. There were bridge tolls added to my account because of this drive (roughly 25 miles). He lied to my face to protect his manager, for whatever reasons. Tonight I asked him again.... Why do you need to drive my car for 22 miles around Long Island City to test drive a repair? He said he had to test drive it 4 different times to check the problem. He said he test drove it for over an hour because he was in traffic. This is the type of person that David chooses to employ and represent his company. Someone who enjoys taking other people's cars for joyrides under the guise of a "road test".This is a long and heartfelt post because I, again, foolishly, continued to put my trust in this business. But they don't value honesty and integrity. I don't have any other agenda in saying this. I am taking my car and business elsewhere. They certainly don't need my business. Never have. All I have ever expected from this place was to be level and upfront with me, and they are not able to do that. They don't know the car, and everything seems to be an experiment. I would have preferred years ago if they said, we don't know Audis as well, but we will give it a try. I would have made an informed decision at that time. So, if you value integrity and honesty, I urge you to consider taking your business elsewhere. You de
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September 2023 by Katie McCall
I needed help with a window motor issue same day on a Saturday. Called over, they said come on in. I'll be bringing my BMW here for the life of the car. Total professionalism and customer service. Already booked another service.Service: Electrical repair
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September 2023 by Jakir H.
Mannerless & disrespectful don't know how to talk with customer,stop you by showing had while u asking something.
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August 2023 by Amy Jedlicka
David and Richie are the best: great service, fair pricing, excellent work. Been relying on BKM Auto for 25 years, highly recommended!Services: Auto body & trim repair
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August 2023 by Neil N.
As the expression goes, fool me once, shame on you, fool me ten times, well, it's time for an honest and harsh review. If you have a BMW or Mercedes that needs repair or service, David and his team will treat your car well. Unfortunately, they don't have the same knowledge of Audi, so again, fooling me once is par for the course. And if you want to be treated as a customer as well as your car is treated, this is NOT the place for you. You will be lied to directly to your face. My most recent visit to this place, the week of this writing, will be my last (after many, many years of being a loyal and understanding customer, despite the likely thousands of dollars I have overpaid over the years. I felt David was a good man, and so I wanted to be loyal. That is my fault entirely). This time around I had taken my Audi Cabriolet in for front end noise about a month ago. They diagnosed it as upper control arms needing replacement. They replaced them. The issue was not resolved as the noise came back while I was driving home that evening. I called the next morning to tell them I would need to bring it back. They said sure, bring it back and we will test drive it. But I was not able to do so for about a month due to work and other obligations. I brough it back this week, test drove it with Rickie, and he heard the noise immediately. Fast forward, three days later, they needed to replace additional control arms. But at no point did they own up to the fact that they missed this the first time I brought it in. They would not give me a break on this "additional labor". They would not admit to not correcting the problem the first time. If they had truly understood this car, they would have fixed it right the first time I brought it in. And it is very likely I have been driving with broken components for many years, as each time I bring it in, they seem to find something new that should have been found the previous time. Case in point, I had asked David many times, why is there still a grinding noise when I turn the steering wheel? He said it was normal for the car, and also said the water pump is making that noise, but it's safe and normal. Today, after the repair, the grinding noise is miraculously gone. But the clincher tonight was realizing that Richie, the service manager, had "test driven" my car for 22 miles during this repair!! 22 miles in Long Island City. Richie has done this on two other occasions, where I have found an unusually high number of miles added to the car after a service. One time, David covered for him and said he had a family emergency up north. There were bridge tolls added to my account because of this drive (roughly 25 miles). He lied to my face to protect his manager, for whatever reasons. Tonight I asked him again.... Why do you need to drive my car for 22 miles around Long Island City to test drive a repair? He said he had to test drive it 4 different times to check the problem. He said he test drove it for over an hour because he was in traffic. This is the type of person that David chooses to employ and represent his company. Someone who enjoys taking other people's cars for joyrides under the guise of a "road test". This is a long and heartfelt post because I, again, foolishly, continued to put my trust in this business. And mark my words, they will not treat you as well as they seem to treat their BMW's. They don't value honesty and integrity. I don't have any other agenda in saying this. I am taking my car and business elsewhere. They certainly don't need my business. Never have. All I have ever expected from this place was to be level and upfront with me, and they are not able to do that. They don't know the car, and everything seems to be an experiment. I would have preferred years ago if they said, we don't know Audis as well, but we will give it a try. I would have made an informed decision at that time. So, if you value integrity and honesty, I urge you to consider taking your business elsewhere. You deserve better.
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April 2023 by Nick S
Won this 1980 633 CSI at auction sight unseen. David looked over the whole car and said there was no major mechanical. A real honest guy! Had some small mechanical repairs, wiper pump, cluster lights, door locks all of which he had original parts for. Then added a very hard to find front spoiler painted to match perfectly, OEM fog lights and a pin stripe. Fair honest and reasonably priced work on a vintage classic. They love the car as much as I do. I cannot make a stronger recommendation. Thus is the place.
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April 2023 by Jennifer Capasso
I've been bringing my car here for a decade. Prices are always reasonable and usually a fraction of what the dealership (who would prefer you just buy a new car) would ask. The work is done well. I couldn't imagine bringing my BMW anywhere else in NYC.
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March 2023 by Michael C.
would like to give another update, about a week ago the engine light came back on. going to take my car to another mechanic and find out how badly i was dooped. will keep y'all posted.
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February 2023 by Michael Choi
please note, ive gone in the past for an oil change and appreciated the service. because of that i wanted to bring my car to them again for a check-up because i needed to get it fixed before a cross-country road trip.please keep in mind this all happened in august/september of 2022, i have completed my cross-country trip and have settled in southern california.ill try to keep this short, but after taking it in for the check-up, i ended up having to spend around $2500. a couple days later, the sensor for my oil was going off so had to get that fixed (not a problem). a week or so later, i get a notification about a parking ticket. after checking the date and time, it was when my car was at bkm. also during this time, my A/C wouldnt work unless it was on its highest level. so i take it in to get fixed, i bring up the parking ticket but they claim ignorance and say they cant do anything about it. i show them the ticket and its cross-streets and they know its an area they park cars..just felt pretty helpless and they didnt have any desire to help me. i end up getting the a/c fixed and go about my way. a week later, the a/c is back to it only working on its highest level. after that i was so frustrated and didnt even want to deal with them again. just very unfortunate.obviously they won't care, im not in NY anymore but still wanted to let people know my experience and to do more research before taking your car in. obviously they have great reviews, it was just unfortunate i was not able to experience that great service. i wouldnt trust these guys. just feel like i got dooped out of a good amount of money. :(Services: A/C installation & repair
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September 2022 by Georgette Pagano
I have been taking my Mercedes to BKM for about 4-5 years. No matter who helps you, you feel like a VIP ... from the servicemen to the owner! You can trust them to do an excellent job for a fair price. Ask for David, Richy or Riad. As a single woman, I am always treated with respect. Give them a try!Services: Electrical repair
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September 2022 by Tank Simsek
Best in the business for everything but when it comes to classic cars, they live it. Ask for Richie, absolute gentleman.
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September 2022 by Cameron Edwards
Was gifted my fathers 17 year old, 64k mile one-owner Mercedes which has a ton of sentimental value for me. It had some deferred maintenance to take care of. MB Manhattan quoted $7k in repairs - some necessary some not.Richie from BKM picked up the car and took it to the shop, they recommended more repairs than Mercedes did and did it for just above 1/2 the cost of the MBM estimate.10/10 experience - they will service this car for the next twenty years.
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August 2022 by Kayla Bargeron
I will recommend this shop to everyone. I had a major electrical wiring issue with my mini and the shop figured it out fast and had it fixed much quicker than I expected. Everyone that I’ve had to speak with has been very helpful and courteous. They even came to my house to help me get my car into neutral and out of the garage to have it towed. The entire experience has been great and my car now starts and runs better than it has since I bought it!
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July 2022 by Adam Oops
I have been taking my car to BKM for a couple of years now. And I have always been happy with their service. The owner is upfront with the repair cost and asks first before doing anything. Prices are reasonable. Nice to have a reliable mechanic in the neighborhood.Services: Oil change
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June 2022 by Cameron Michael
Was gifted my fathers 17 year old, 64k mile one-owner Mercedes which has a ton of sentimental value for me. It had some deferred maintenance to take care of. MB Manhattan quoted $7k in repairs - some necessary some not.Richie from BKM picked up the car and took it to the shop, they recommended more repairs than Mercedes did and did it for just above 1/2 the cost of the MBM estimate.10/10 experience - they will service this car for the next twenty years.
