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March 2024 by Allan R.
The canopy is FILTHY. You would think a bank making all this money off the community could pay for an annual power washing or new signage. Also, there is nearly always going to be an ATM or two out of service in the lobby. Where is management?!?! These are basic things: keep your business clean and operational. Branch manager is relying completely on the Chase brand to get by.
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February 2024 by Sue-Ann Jarrett
The halal cart in front of this place is TOP NOTCH! This review is for him!
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February 2024 by Larysa Smyrnova
Very bad customer service.
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December 2023 by Maxwell Schroeder
The service at this bank is terrible. The tellers are not thorough with their work and have shown to have poor reading comprehension. If Chase is your primary bank, I recommend going elsewhere for decent service.
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December 2023 by Mehmet SİVAS
Why door is not opening with card after business hours what kind of bank is that i cannot take my money when i need it ?If u need put a security guy there like you don’t make enough money from customersUnbelievable
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October 2023 by Andrew P.
I when to this bank to open an account for my fiancé and a guy came up to ask us if we needed help. I told him what I came in her for and he said you need to have papers right of the back. So I said what and he said ya you have to be a citizen to open an account. Idk what it was if it was the color of my skin or my race for him to say something like that but I was born in New York. And for a work at chase bank to do something like this is so unprofessional and him seem so fine with it. If this is how chase bank employees are treating people then I don't think I should recommend people to chase anymore. Th shut is light skin and have a beard.
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October 2023 by Wan Fong
I opened a bank account with Chase at this branch. The appointment was scheduled online and the process was seamless. The staff that was assigned to help me, Bek, was incredibly professional, thorough and patient about the options available. As an international, I really appreciated his detailed explanation to help me navigate the banking system in the US. I would highly recommend.
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October 2023 by Ledger Dust
Unsafe location. "Security" is a small Mexican woman. Worst hours I've ever seen, meant to intentionally underserve the queens population.
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September 2023 by Jackie Vu
Unlike the other reviews that came before me, I've had consistently positive experiences at this bank branch. I've visited this location three times around opening time and each time, the staff warmly greeted me both upon entering and leaving. Moreover, they efficiently took care of what I needed. No complaints.
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September 2023 by Syeda Ferdusi
Bed experience. I went twice to deposit my foreign currency to my chase account but they were saying their system is down!Use to be good service in this location. Very disappointed. Chase is a big bank they should have better working system!
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September 2023 by Melody To
Never answered their phone. I called a different Chase branch who called their internal number and sent an internal email and the bank also didn’t receive a response.
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July 2023 by Adriana Aymat
Customer service is non existent. They never answer the phone and when they do, they hang up or treat you poorly. The “manager” Humberto should work at a circus because he is a clown.
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May 2023 by AM Family (Paul)
Terrible service. Very nasty tellers. All the teller women seem to be always looking for an argument. Be better.
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May 2023 by Rhenan Gobi
The company Thumbtack withdrew 5 transactions from my account for products that I didn't buy and I didn't even have lead information.When opening a complaint on chase, they didn't even hear me, they just deferred the RIDICULOUS AND UNDUE charge WITHOUT AUTHORIZATION OF MY ACCOUNT.Since I cannot trust my MONEY to this CHASE institution. I withdraw my pay check and cancel my account due to lack of confidence, because CHASE is no longer reliable for our money
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April 2023 by Inga B
Branch on 30th Ave in AstoriaCan’t access branch over the phone no matter how many times used the phone provided. Totally inaccessible to ask my questions. Horrendous experience .
