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October 2023 by Harlem Nurse
My husband and I went to luxury of queens on 10/15/23, when we walked in, everyone was friendly and attentive. The entire process was smooth and fast. He purchased an Audi Q8. All the vehicles appear to be in great shape to be pre-owned. Most have little mileage, The prices for the cars are way better oppose to what some other car dealers are charging. For instance, I purchased a X6 from raycatena, same amount of mileage as my husband (27,000) and raycatena charge me damn near double the price that luxury of queens charged my husband. There may be a tiny scratch on some of the cars at luxury but not a big deal. His car had a small scratch on the back, typical unavoidable nyc scratch unless your car is going from garage to garage. He loves his new Q8, My next car will be purchased at Luxury, there are a lot of luxury cars with very low mileage. If you don’t check them out, that’s on you. I asked a stranger about her Q8 and she told me to go to luxury of queens, Long Island city. He already had insurance set up from his previous car, his license was intact, he dropped 8 bands, and the process was 1,2,3. You don’t have to put money down but the more you put down, the cheaper your monthly payments. Most importantly, anyone can have perfect credit so if you don’t, then work on that. His is 850, he walks in anywhere and get what he wants with no problem. (Black male?) Thank you luxury, our new family.Check out the difference, I’m paying almost $600 more a month on my x6 2019 than he is paying on his Q8 2020, Both luxury cars.
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October 2023 by Keith Williams
Let me start off by saying that Luxury of Queens was by far the best car-buying experience I have ever had.About a week ago, my BMW X5 4.4 died on me. It's an older model and I finally decided to stop spending money on repairs. As my mechanic told me, "Time to find something new." I began searching for a good used car and it quickly turned into a nightmare. So many car dealerships advertised cars that weren't available, just to bait me into showing up so that they could try to get me to purchase vehicles that I didn't want at ridiculous, outrageous prices.I finally found a vehicle that I was interested in on Luxury of Queens' website and got a ride to their lot to see it. I was full of skepticism for the entire drive but, I was pleasantly surprised when I got there. The BMW 530i that was advertised on their website was ACTUALLY THERE!Asad was very helpful and transparent about everything. We had a great conversation about the car as well and I felt good about doing business with them. Peggy was also very helpful and AMAZING throughout the entire process.I've been driving BMW's since I was a teenager. (My 1st was a candy red, '87 325i) The 530 I purchased from Luxury of Queens is my favorite so far!If you're shopping for a vehicle, I HIGHLY recommend Luxury of Queens. They don't use any gimmicks, play or play games. They provide full transparency, as it should be!
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September 2023 by Jake Jacobson
I recently had the pleasure of purchasing a BMW from Asad at Luxury of Queens, and I must say it was an incredibly positive experience. From start to finish, the process was quick, easy, and devoid of any hidden dealer fees.Asad's professionalism and expertise were evident throughout the entire transaction. He patiently answered all my questions, provided detailed information about the car, and ensured that I felt confident in my decision. His knowledge of the BMW brand and its features was impressive, making it easy for me to choose the perfect vehicle to suit my needs.What truly set this dealership apart was their transparency. There were no unexpected surprises or hidden costs along the way. Asad was upfront about all the pricing and options, allowing me to make an informed decision without any pressure or gimmicks. It was refreshing to deal with a dealership that prioritizes honesty and integrity.The purchasing process itself was efficient and streamlined. Asad guided me through the necessary paperwork smoothly, making sure that everything was in order. The entire transaction was completed in no time, and I was able to drive away in my new BMW feeling satisfied and excited.I highly recommend Asad and Luxury of Queens for anyone in search of a quality car-buying experience. Their commitment to exceptional customer service, transparent pricing, and a hassle-free process exceeded my expectations. Thank you, Asad, for making this car-buying journey a truly enjoyable one.
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August 2023 by Frantz Alexis
I have been buying cars from this establishment since 2004-2005. I have never had any problems with any vehicles I buy from them. They have never disappointed me in the vehicles I choose to buy, from the prices, the comfort level, the communication levels, the professionalism, from start to finish how quickly the deal gets closed. One thing I remembered clearly when I purchased my first car with Raymond way back then, “ He was like our prices are consistent. The prices we show you on the website are the prices you will purchase the car when you come in. Just add your Taxes and tags and DMV fees” And it has rung true to this day . I just purchased another vehicle from them last week August 10th, 2023 18 years later and it’s still the same principle. I truly appreciate the honesty, the staff , the service, the good business practices they have executed day in day out. And this is a business that’s open 7 days a week. It’s not easy . But their professionalism is always superb. I have referred countless friends to their Dealership and my friends always leave with a car of their choice. People that are out there looking for cars, look at the prices from other Dealerships compare to theirs. They also can help you get financing if you don’t already have your own. You will appreciate their consistent reasonable prices, the no pressure and hassle in purchasing a car, and how quickly the deal gets done. Thank you Raymond and the staff at Luxury for your years in consistent and commitment of 5 star service. I truly appreciate it.
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August 2023 by James Rose
We bought a used 2017 Chevy Trax last week. We checked things out online first, and things seemed on the up and up (which you don't always find with car dealerships, unfortunately). We called to inquire about the car, and were informed that it was still there. When we arrived at the dealership the next day, we were able to wander around the lot freely. I found the car and looked over it in and out. It was just as shown on the website. I then walked over to speak to one of the employees who was working on a car, and he brought me to Asad. We spoke about the car and another that I was interested in seeing. I took the car for a testdrive and was satisfied with how it handled. There was no high pressure sales pitch and I was even able shave a few hundred off the purchase price. Speaking of the purchase, that was easy as well. Paperwork can take a ittle while, but it wasn't overly cumbersome. I was able to get a good rate since I have great credit. The whole process was less than we have spent at other dealerships getting cars. All in all, this was an easy, low pressure experience and we got the car that we went to look at.
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June 2023 by Heath Kirby
After texting with a representative from the dealership for at least 30 minutes on Thursday, I was told a member of the sales team would follow-up with me. No one followed up. After reaching back out to the representative through text again on Friday, I was given an apology and was told a member of the sales team would follow-up up. No one followed up. After a last ditch effort to re-engage a final time through text with the dealership on Saturday, the representative was again apologetic and told me a member of the sales team would follow up this time. Guess what, no one followed up. For me, it was a total waste of time when I could have been inquiring about other vehicles elsewhere.
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June 2023 by Nick Beghtol
Review: WARNINGI recently had an extremely frustrating and disheartening experience with Luxury Of Queens Inc, and I feel obligated to warn others about their deceptive practices and lack of integrity. Despite conducting diligent research and relying on the information provided, my car purchase turned into a nightmare due to undisclosed damages and the dealership's denial of responsibility.Before making my purchase, I invested time and effort into researching the vehicle. I checked the Carfax report, which indicated no history of accidents or damage. Based on this information, I proceeded with the purchase, placing my trust in Luxury Of Queens Inc to provide an honest and transparent transaction. Unfortunately, this trust was grossly misplaced.When the car was delivered, it quickly became apparent that the front bumper and sensor were severely damaged. The sensor light was persistently on, indicating an issue that had not been disclosed prior to the sale. This discovery left me shocked and deeply disappointed in Luxury Of Queens Inc's lack of integrity.In disbelief, I contacted the dealership immediately to inquire about the damage and the sensor light issue. To my dismay, their response was nothing short of denial and evasion. Instead of acknowledging their negligence, they attempted to shift the blame, refusing to take responsibility for the undisclosed damage.This blatant disregard for their customers' trust and refusal to address the issue only further reinforced my belief that Luxury Of Queens Inc operates with dishonesty at its core. Their actions not only reflect poorly on their own reputation but contribute to the negative perception of the entire car dealership industry.As a customer, I had every right to expect transparency and full disclosure from Luxury Of Queens Inc. Their failure to reveal the damage and their subsequent denial of responsibility demonstrates a complete lack of ethics and a willingness to deceive unsuspecting buyers.My advice to anyone considering purchasing a vehicle from Luxury Of Queens Inc is to proceed with extreme caution. Conduct thorough inspections, demand complete transparency, and document all interactions and disclosures. Be prepared to question every claim made by the dealership and, if possible, have an independent inspection performed before finalizing the purchase.In conclusion, my experience with Luxury Of Queens Inc was marred by their dishonesty and negligence. I urge potential buyers to be vigilant and skeptical, despite any claims of vehicle condition made by the dealership. Hold Luxury Of Queens Inc. accountable for their actions and demand the transparency and honesty that every customer deserves.
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June 2023 by Nate Geiger
Recently bought a car for the first time and had a great experience with this dealership. Not intimidating at all and they sold a good vehicle for a great price. Thank you guys!
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May 2023 by Dana Bupphaves
Carlton was super helpful. He was very responsive and made the purchase of my 2018 SQ5 seamless! I highly recommend working with Carlton and the team at Luxury of Queens.
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May 2023 by Daryl Everett
Just purchased a 2012 GLK 350. We received excellent service from the staff. They were helpful and guided us through the process from beginning to end with a smile.
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April 2023 by Mike Bencivenga
We had a fantastic experience with Carlton, Ralph and Ray at Luxury of Queens. We traded in a Honda Civic for a Prius and was given a quote on the spot. Then they held the car for us while we made the decision to buy, never pressuring us. When we did the deal they handled all the title and plate issues expertly and fast. Carlton was a joy to deal with as were all the guys. And they're honest. How honest, you ask? When we did the trade-in we paid cash on the difference and they pointed out we paid TOO MUCH and gave us back the extra cash. I can't praise them all enough. Thanks Carlton for giving Jen and I a great deal on a great car.
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February 2023 by Jimmy Bruton
I recently purchased a LandRover Discovery HSE 2019 from Luxury of Queens. Carlton and the team there were an ABSOLUTE DELIGHT to deal with. Not only was it the most competitively priced vehicle I found on the internet - the service and final deal was excellent. They even organized sending the vehicle to Land Rover in Long Island to have something checked and verified. They ordered and programmed a 2nd key for me. Finally they organized a spot repair for a tiny crack in the windscreen. I would recommend them to anyone looking for a great deal on a luxury vehicle. I can’t rate them highly enough - a genuine pleasure to deal with. Thanks:)
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January 2023 by Moe M. Sultan
Small staff, very friendly. We bought a c300 AMG package used. They gave us a competitive price point and were very patient with our purchase process.I had 2 issues when I drove the car around. I came back to them and they turned it back over wirh no issues in one day! Highly recommend
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January 2023 by ChaYa Greenwald
Ralph at the dealership is absolutely amazing. Peggy at the dealership is so incredible. It’s a pleasure to work with her as she is in the finance department and, for most dealerships that is a very stressful place to be for a customer. I got to say the only place that I would like to purchase and sell pre-owned vehicles is through luxury of queens !!!! ? ??
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October 2022 by Cara lujan
My car recently broke down and I needed a new one asap. I found the ad online for my car and called them, was told they weren't taking a deposit because the car was hot on the market but after talking to them and explaining my situation they took a deposit for me and I got the car I needed! Carlton and I believe her name is Peggy in Finance (excuse me if I'm wrong!) were a joyyyy. Loved how comfortable they made me and worked with me. Felt like a family and I loved every second of it. Highly recommend them for any car situation you have ! Will def be coming back if I ever need to or recommending family here!
