-
March 2024 by Paul M.
Wow! This car service mechanic has THE MOST rude staff, and unethical business practices, of perhaps any business I've been to in my life. They refused to provide me with any paper documents regarding any results of an inspection (in addition to failing to provide me with the carmax report promised with the inspection), stating it would be in an email. The email had only the receipt of payment. I both emailed and called to request the proper and full documentation, and received no reply. Later, I received an invitation to fill out a survey, which I answered honestly... They then proceeded to call me 3 mornings in a row before 8am... After speaking with one employee who literally told me to "shut up" after having placed me on hold for nearly 10 minutes (which, in his words if that's too long to wait on him: "that's a you problem")... later, a manager called me and was just as rude. Then a service manager named Chris called me at 7:15pm, spent a lot of time shouting at me and being entirely disrespectful, telling me they sent me a text with the documents (a text that definitely does not exist), that if I didn't receive the text it's because I don't know what I'm looking for and I should either bring my phone in for them to show me or stop bothering them. When I asked why they couldn't simply email me the documents, he stated that the documents do not exist anymore, because "we don't need it, why would we keep it?" So, if I wanted documentation, I essentially need to go get a whole new inspection, and I basically wasted an entire morning to have the pleasure of handing over money to this business, and spend too much time and energy on the phone being abused and harassed by them to no avail. Do NOT go here. These are children who throw tantrums and have no ethical respect or consideration for a customer. Truly unbelievable.
-
February 2024 by Kevin Lynah
Amazing and very professional !!!
-
February 2024 by Selin Altinok
Incredibly helpful and courteous team. Felt very taken care of with what my car needed. Thanks Kevin and Rhoan!
-
February 2024 by JP O
very smooth tire change. Nice staff.
-
February 2024 by Deandre Valle
Great customer service and provided great information. Helped me with every I needed.
-
February 2024 by Gerardo Manalad
Leon the site manager was amazing. He was very patient with me explaining the issues with my car.
-
February 2024 by Eggbert K.
When I requested an appointment I was stating that my engine light was on and I required and engine diagnostic test booked the appointment for Sunday morning when I arrived I was told sorry the engine diagnostic technician is not in today I made the trip over there for nothing there was no apology or anything just we can rebook you never had a problem there before but not a good way to do business
-
February 2024 by Peter
It is truly sad what happened to this Pep Boys. I used to come here all the time for oil changes and alignments. Sadly things have gone down the hill very badly. Twice now, work not done as promised and in my opinion lies, lies and more lies. This place feels like it is run by a mob.
-
February 2024 by I jilani
Slow service
-
February 2024 by Bryan Davis
Quick, smooth, & informative.
-
January 2024 by Tito Compre
Went in for a simple new tires installation. Came out with damaged axle and brake pad. Mechanic claims the vehicle arrived with those issues. Yet they installed the tires and never informed me of any damage axles or brake pad. I notice a problem as I was driving away, the axle was knocking on the front left side. What makes this situation crazy is i just had the car fully inspected by Mercedes. The only issue they found was I needed new tires. Figured I’ll go to pep boys to save some money rather than do it at the dealership. I was gonna bring the inspection report back to pep boys but I figured it wouldn’t change anything and I’ll just be wasting my time. My only guess is they somehow accidentally damaged the axle and brake pad or it was purposely done for me to spend more money on repairs. This is my speculation. One thing I learn, never take my vehicle to pep boys for any services.
-
January 2024 by vonnie nicholas
Update do not I repeat waste your time or money they will hike up the price so stay away bathroom was extremely dirty early in the day should be ashamed of this place
-
January 2024 by Mohammad Jahanzeb
They didn't do a good job on the alignment. I had one of the upper control arm replaced on my truck and alignment people have to correct it and they said we don't do that. Even though that is alignment people job. I will think twice going back to pep Boys.
-
January 2024 by Liudmila Ryzhova
These guys did great job. I spent much less money than I was going to do. Very professional and honest service.
-
January 2024 by abdulaziz ali
Ignorant so disrespectful