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March 2024 by Luke Kirrane
I would strongly recommend looking elsewhere for storage needs. The business model seems to be offering low rates for the first few months and then increasing your price rapidly once you are a customer. My price tripled in under a year
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March 2024 by Gio
Had a unit on the ground floor. The staff was great (Carmen ,Sam).Answered all my questions and helped me set up.very thorough..Upon move out date I cleared the unit and checkout was a breeze . I would definitely store with them again when the situation arises. It was actually temp controlled .. some places advertise that but the actual spot is freezing cold…if you need a place to store- go here . They’ll take care of you. There aren’t any power outlets anywhere so keep that in mind
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February 2024 by Roxana Garcia
Great customer service from the District Manager, Aaron. He has great communication and resolved my issue right away. Definitely recommend this storage location!
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January 2024 by yookevo409
Thank you again. I’d recommend this location any time . Very Incredible staff .Samantha was really friendly , helpful and patient .
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January 2024 by Jonsie Isasmendi
We rented a storage room at 4920 Van Dam St - Long Island City where we were assisted by Carmen. She is a gem ?!!! Super helpful, she explained us everything and showed us the space with a big smile on her face.There are other additional charges beside the rent itself, like registration fee, lock and insurance but it is the same everywhere I guess.THANK YOU VERY MUCH CARMEN, FOR ALL YOUR HELP! ?
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October 2023 by Dave A
Currently a customer at the Public Storage and it been an absolute pleasure to work with Sam! Customer service here is 10/10
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October 2023 by Dim Sum
Best storage in town great service, clean and very professional 10 out of 10 Rating
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August 2023 by Arlene Sutherland
I have a corporate account with this Public Storage, the service is literally second to none thanks to Sam. Sam is always very helpful, with my concerns/questions and she’s a great conversationalist. Keep up the great work Sam, I want to continue doing business with this company because you are there and an asset.
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August 2023 by Maria Rozenfeld
Carmen and Sam made the experience of renting a storage unit at this facility a breeze! I highly recommend this location, where everything is easy to navigate and Carmen’s and Sam’s professional assistance made the experience ever so seamless and flawless.I booked online and was surprised to learn that the unit I reserved was on an upper locker and only accessible via a rolling staircase. Unfortunately with the items I was storing the unit was unusable. When I approached Carmen and Sam they quickly assisted me providing me with alternative units that better suited my needs. Carmen and Sam worked diligently to ensure I was able to transfer my reservation to a new unit and keep my online booked rate. The ability to keep the same rate was greatly appreciated and both Carmen and Sam went above and beyond my expectations in assisting me. 10/10 stars for these superstars! Thank you Carmen & Sam!!
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August 2023 by Preston Aleksandr
I went to this location looking to see my reserved storage but I didn’t realize that I reserved an overhead storage space. The woman in the front helped me find another unit that was bigger and I was able to keep the same monthly price. Thank you so much Carmen! I definitely recommend coming here. Carmen really tried her best to help me as much as she could and I really appreciate it.
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August 2023 by Padraig O'Driscoll
Great service. Location is clean. Staff are great especially Sam
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April 2023 by Carlos Mendez
Came into this location to buy boxes. Sam and Carmen were amazing!. Would recommend this place
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April 2023 by Brian M.
The loading dock is small & parking in front is limited. The place is clean & staff are friendly and helpful.
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April 2023 by S Singh
Let me start off by saying Sam & Carmen provide STELLAR 10+ ⭐️⭐️⭐️⭐️ Service!! Managing my unit there with them was by far the best. These ladies are super professional and knowledgeable I recommend going to see them when you want to use a storage facility!
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December 2022 by Andy Miller
Sam & Carmen are the best. Very helpful assistance and overall great experience at Public Storage on Van Dam!
