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November 2023 by S. B.
Terrible service and technology! If I could give negative stars, I would. For standard transactions that can be done online at many other institutions, including account opening and sending wires, you have to go into a Webster branch to complete them. You would think that they would try to compensate for their lack of technology by offering great customer service but nope. I needed to process a time sensitive transaction on my Webster account back to my Webster account and the manager wouldn’t escalate it b/c I’m a new checking client, despite being an affiliated credit client for years. Her complete disregard was a sure fire way to guarantee that I will not become an old client of the bank. This branch is surrounded by national banks with a much better offering. Go elsewhere if you want to bank in the 21st century.
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October 2023 by sueli zaquem
Wonderful customer service. Love this bank !
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July 2023 by EMD 4ME
Horrible, robotic, slow customer service. Unable to access safety box. Long waits in an empty cavernous depressing 1960s atmosphere, no value added by anyone there as they are too busy fielding complaints. Whenever I NEED anything, they (when I finally find a human to interact with) find a way to tell my why it can't happen (on line banking needs to be corrected, need to access box, need a power of attorney looked at etc)If you described hell, this would be it .Bank went from best in the business to worst in no time
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July 2023 by Jade Cunniffe
The teller lost all the money I tried to deposit Into my account and after countless days of trying to get in contact with the branch my money is still lost and no one has contacted me back. The worst customer service and bank tellers I have every witnessed.
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March 2023 by Michael Pomposello
This is the worst rated bank in Astoria for a reason!!! I had a simple transaction to do and brought all the appropriate paperwork (amidst having both parents hospitalized) and it seemed like Yasmin Haque did everything she could to make my life living hell. She had no clue what she was doing and kept dragging on the process because of her lack of know-how. This dragged a simple transaction into 5 days of back and forth. She was unprofessional and unsympathetic to my situation. Some day I am going to write a memoir of the challenges I've overcome in life and am definitely dedicating a whole chapter to the horrors of what Yasmin Haque put me through.
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January 2023 by Gabrielle Binler
Poor customer service indeed, I tried sending an email before the branch opened for business with a simple question-no response. Just tried calling the branch, they let the call go to voice mail. How do I get a response? Go there only to be told I need an appointment? That has happened to me before. Awful ! Guess they don't need my business.
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December 2022 by Thelma Stefanidis
This review is for Kosta (Costa), a teller at Webster Bank on Ditmars in Astoria. I do not bank at this branch, but today I was in Astoria and went to the teller to make a transaction. When I walked up to the window, I was greeted with a full smile by a young man. He saw my name on the transaction slip and spoke to me in Greek, not losing that great smile. I then asked him if I can use the lady’s room and he escorted me to it and waited for me. I was so impressed by him that I asked him for his name. This is the kind of customer care that one expects when banking. Unfortunately, it is very rare. I definitely do not receive this treatment at my branch after banking there for years. Thank you Kosta for making my day today. You will definitely go far in your career and you are an asset to Webster Bank.
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November 2022 by Lidia Ramirez
Very bad communications with their clients special transactions, I lost all lot of money!!!
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November 2021 by Jane Salvador
Inconsistent hours of operation, phone number doesn't even have an automated listing of business hours, always a long line to get in. This establishment really has gone downhill since it got bought out by whatever fly by night operation "sterling national bank" is
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November 2021 by Sia Bayiokos
Two tellers working & 12 tellers EMPTY .... on a Tuesday afternoon. U can’t do business like this. Very poor slow service
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September 2021 by Sergio Magalhaes
Good times don’t come back any more!Astoria Federal Savings for me Used to be the best bank in New York, until they merged.Now you just need to see the reviews to understand.
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November 2020 by Joseph Travis
On 10/23/20 I was served by teller SELINA BABUL teller #1581 VERY UNPROFESSIONAL. She was wearing headphones around her neck. I've never seen this at any bank.
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November 2020 by Danny Wentz
I went to the branch at Ditmar's because my branch at 30th Ave and 38th St was closed, Again. I got to the door at 3:45 pm and it was already locked. They were supposed to stay open until 4 pm. I really needed to speak with an officer about my IRA. What a waste of time and traffic. I am really tempted to close my account.Danny W.
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May 2020 by Elias Araujo
The lines move extremely slow. It seems as if every single customer is in line withdrawing a million dollars.
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May 2020 by zee
Long waits, short hours, closed some offices. Going to leave them, not happy at all.
