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July 2023 by Dennis Terzakos
Great service and vary friendly all the workers vary good bank
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June 2023 by Tanya Rugel
I called last week to speak to a customer service, because every time this bank changes names, I can not access my account online, the first time I called I choose option 2 to speak to a customer service at this branch and no one answer the phone, I left a message for a call back and no one has returned my call, the second time I call a Lady ( elderly) with an heavy accent , told me I had to go in person because she did not know who I was which she did not bother to ask, I told her why should I go in person since is there fault they change the banks name? and ask to speak to a supervisor and she rudely hung up on me. Worst bank ever. When to a different branch in person twice and as of today I still can not access my account.
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June 2023 by Riz Ahmed
Minimum service provided. Hours and staff has reduced yet not updated on website.
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May 2023 by Joanne Wiggins
Worst bank ever. Don’t bank with them. I left them
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March 2023 by John Cristancho
Sorry but this bank constantly has issues with it computer banking system and it's App.You are either locked out of the App or the tellers are locked out of their system at the bank.....and it's not the first time.With all the money they milk their customers for services...the least they can have is a system that works.
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February 2023 by Ashley Britney Altamirano
My mom has been going to this bank for over 40 years (when is was Astoria Federal) and the customer service is terrible. Every time we have to something to do with the safe, they give us excuses to not help us. This week they kicked us out of the booth saying we can only stay for 15 minutes because they wanted to go to lunch.
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September 2022 by Erin H Rhee
Horrible bank! Customer service has very horrible attitude and slow service! I am not going to there to take your attitude and there are ton of selection out there!
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March 2022 by Candice L
AVOID AVOID AVOID.I've sat through this bank when it was Astoria Federal, then became Sterling, and now Webster. It's incomprehensible how poor service has gotten. I'm not referring to the tellers - they have always been nice, even when the line is 30 people deep. It's the bank policies and how it's run.100% of my interactions for the past years have been infuriating. Each time, they ask for feedback, but it all falls on deaf ears. For example, I've tried to change my address multiple times. They take my ID with my current address and it's never completed. Most recently they took my ID, and now tell me I MUST provide my occupation and employer's name to do so?? When probed why they need this information, it's generally "the bank wants to know". You don't need marketing information. I declined, and so my "request" was denied. Can you imagine requesting to update your own information? So my mail will go to an address I no longer live at..... and during these conversations, the tone is that it's my own fault.What is my own fault is not leaving this bank sooner. I closed my one account this Saturday. So obviously, someone call me today with sign on bonuses for adding direct deposit, etc. Not sure why they can't treat CURRENT customers with the same regardPlease folks, avoid this bank. It's obviously unstable, they're losing customers left and right, and making your life difficult. Trust me (and the others who also left reviews)
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December 2021 by ulmasshax Mukarramov
I didn't have time to bequeath to my deceased relative whether l have money in your bank
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November 2021 by Peggy Alevrontas
Worse bank ever. To access your safety deposit box, you need to wait a long time and staff members are rude. The bank opens at 9:00 am and you can't get access to your box till 11am???? There is no reason for this. Then they wonder why there are fewer and fewer costumers. Horrible! As soon as my renewal is up! I am out.
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August 2021 by Yammy A
Sterling Bank is the bottom of the barrel in service, no matter how many millions they hold in assets.They wanto your ID just to make a transaction, such as a deposit which they may consider large. By law a large deposit is over 10K.Having a picture in their computer system lets them compare customers to FBI, police records, etc. with the assumption that customers are crooks. That idea is highly insulting.I will be looking for anoth er bank.
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August 2021 by Vito
One or two tellers at 10-12am when it’s busy? Line wrapping out the door. Ridiculous. 5 people in the back just walking around? Don’t bank here. Waste of time.
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June 2021 by Eric C
This is the most pathetic excuse for a bank. The building is huge and the service is so slow. It takes forever to get to a window. I’m sure it’s management and not the tellers fault. This branch doesn’t deserve to stay open.
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April 2021 by Estefanie Gonzalez
This is the SLOWEST Sterling National Bank! They take forever! Be prepared to wait a while on the line. I would try to avoid this location if you can...don't recommend this location to anyone. This place is huge...only 2 windows open...everyone here is soooo slow!
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April 2021 by Alexa M
out of all the banks this one is the best
