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December 2023 by Fabian Morgan
my brand new tesla was vandalized and had a cracked sunroof the day before my original appointment on the 11/15/23 they sent me a message saying they did not receive the part and they went ahead and rescheduled my appointment for 12/4/23 this was after i’ve already been waiting to get the car fixed since 10/29/23. communication was good within the app and they responded quickly. The drop off process was straight forward i didn’t have to leave my key because they said they could get in, after leaving my car about an hour and a half passed i received a message stating that the work was completed, when i went to pick my car up i noticed a dark black mark on the headliner where the crack started from i addressed it and the person who worked on the car insisted on lying saying it was already like that (IT WAS NOT) i also noticed my fresh white seats were now dirty mainly the front passenger seat as if they sat in the seat with soiled clothes, they took my car back in the garage and attempted to get the black mark out it came out to a certain extent not perfect, the next day when it was brighter out i noticed even more places on the headliner around the glass that that got dirty…there were little debris all in the seats that they didn't clean up….long story short they didn't handle the car with care or any sort of professionalism I'm very displease with how they did the work…with my audi its always handled with care they cover the seats with plastic before going in your car and even wash it after…i hope there will be more tesla locations soon because i don't plan on ever taking my car back to this place.
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October 2023 by Kris Sylvester
Best Tesla customer service experience I’ve had in 2 years or ownership. I went in to change out my tire as it was flat. Tracy (sp) was absolutely fantastic. Even though she was with a customer, she acknowledged my presence and said she would be right with me. She was able to have my car worked on right away even though I was an hour early. (Very nervous the tire might go down again after inflating so we headed straight there right after landing from London)She understood what I needed done (keep the old tire and use my own new tire as we have 2 backups). The car was ready in 20 minutes and when I voiced concerns I had in the past with other service centers she personally went to check the car for me and all was well. Every Tesla location should have a Tracy!
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October 2023 by Faisal Anwar
I recently had the pleasure of experiencing Tesla's exceptional mobile technician service, and I couldn't be more impressed. Dalvin Fordyce, the Tesla Service Technician from Long Island City, truly exemplified professionalism and expertise.To begin with, Dalvin arrived right on time, demonstrating Tesla's commitment to punctuality and customer service. He patiently waited for a few minutes while I made my way down to the apartment garage, showing great understanding and consideration.What truly stood out was Dalvin's wealth of experience in the car industry. He mentioned that he had previously worked on Audi's and Porsches, and this background clearly shone through in his approach to problem-solving. He seemed to have an in-depth understanding of the intricacies of different car models and knew how to interact with clients.Dalvin's friendly demeanor made the entire experience even more pleasant. He took the time to explain everything he was doing, ensuring that I understood the issue and the steps he was taking to rectify it. This level of transparency and communication is truly commendable.In the end, Dalvin successfully resolved the window issue, leaving me thoroughly satisfied with the service provided. Tesla is undoubtedly fortunate to have mechanics and brand ambassadors like Dalvin Fordyce. I highly recommend his services to anyone in need of Tesla assistance. His professionalism, expertise, and friendly approach make him a true asset to the company. Thank you, Dalvin, for making my Tesla service experience so wonderful and seamless!
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October 2023 by G J
Very helpful staff. They are very thorough and they fixed my issue with my model Y within an hour. Their lounge was nice, enjoyed a coffee while I was waiting. Overall, great experience.
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September 2023 by Sean Xavier
I recently visited the Tesla Service Center for maintenance on my Model X, and I couldn't be happier with the experience. From the moment I arrived, the staff was courteous and efficient. They quickly assessed the issues with my vehicle and provided a thorough explanation of the necessary repairs. What truly impressed me was the speed at which they completed the servicing. My Model X was back on the road in no time, running smoother than ever. The professionalism, quick turnaround, and attention to detail displayed by the Tesla Service Center team deserve a solid 5 stars. I highly recommend their services to all Tesla owners.Service: Body & Trim
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September 2023 by Jeff Krenn
Had an issue that would’ve made this weekend’s trip to my buddy’s wedding unsafe. The service center got me in with a same day appt and out in under an hour. Plu everyone here is so nice! Thanks so much
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August 2023 by Kevin Lo
My experience was excellent!My 12volt needed replacement, so I scheduled for an appointment. The earliest time was 18 days away. I received a message through the Tesla app that I qualified for a mobile service appointment. Then I received an additional message saying a slot was available today.With my busy schedule, I asked how long such a repair would take and received a reply that it would be 30-40 mins. I arrived on time where I was greeted and my car was checked in. Approximately 25 minutes later, I was driving off the lot with the issue resolved.The service center itself is on a busy corner as it’s right off the BQE. There is a parking lot for your vehicle. There is a waiting area, wifi and refreshments.Thank you for the service today.
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August 2023 by David Mahony, Ph.D.
Arrogant and Incompetent. I had a brand new model S in service over 35 days for 20 different problems. They say they come to you to fix the car but they never did. Then they promised loners - never happened. Then they promised Uber credits which never worked. For most visits the problems were not even looked at. The arrogant employees never ran out of dismissive comments and excuses. If you ask them a serious question they just walk away. After six months I got the money back under the Lemon Law. If you like spending your time at a Tesla shop this is the place for you. I’ve owned over 20 cars. This was the worst one and the service was incompetent.Services: Electrical repair
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August 2023 by D Nice
Arrogant and Incompetent. I had a brand new model S in service over 35 days for 20 different problems. They say they come to you to fix the car but they never did. Then they promised loners - never happened. Then they promised Uber credits which never worked. For most visits the problems were not even looked at. The arrogant employees never ran out of dismissive comments and excuses. If you ask them a serious question they just walk away. After six months I got the money back under the Lemon Law. If you like spending your time at a Tesla shop this is the place for you. I’ve owned over 20 cars. This was the worst one and the service was incompetent.Services: Electrical repair
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July 2023 by Neil Capel
Really poor experience. Sent pictures of the issues before we arrived, didnt address the issues in advance. Then took the car for days and said they weren't going to repair it as it's not in bad enough condition. See pictures of the cracked control arm to decide for yourself. Would avoid at all costs.Very non responsive in the app also.
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June 2023 by Maurice Evans
Great place to service your Tesla Andy was very helpful in getting my car repaired. No issues whatsoever #myoreo
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June 2023 by srijith nair
Look for Tracy, she will listen to you and help your issue through best possible way out. I had issues with charging my car and the charging port needed replacement, and now its working fine. Appreciate your help, Tracy and your team!! Big thank you.
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June 2023 by Ray Poole
The team here is phenomenal. What a pleasant experience from beginning to end.From the second I arrived the team especially Tracey, were top notch customer service, and extremely accommodating to my busy lifestyle. The technicians quickly figured out what was wrong, but due to the piece not being on site I was given great options to let me continue my day.This was just as enjoyable as the day I picked up my car, and would say this team represents the company in the highest manner.
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April 2023 by Giovanni A.
Couples times you need to call but of course it's a service center so everyone wants to get their issue fixed.But on the other hand the staff is above and beyond..
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January 2023 by Marc Klahr
This is a great find. The service center had walk in / drive in appointments immediately available. The people at the center are friendly and extremely helpful.
