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January 2024 by Elizabeth C
**************** is really bad, I asked to cancel my order because it took a whole 6 days just to be processed and shipped, still waiting on delivery, and now their customer service is ignoring my emails, I asked for it to be canceled but of course it miraculously shipped after I complained, but still no reply despite an automated reply stating that they would within 1 or 2 days. It's going on 4 now.
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January 2024 by Peter P.
The best hair dye on the market! Friendly atmosphere and customer service. This is the original hair dye brand in the USA and is woman owned.
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January 2024 by Peta
Fuschia Shock!!Love the Vibrancy!!
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August 2023 by Kayla Seikkula
location doesn’t look like it’s a retail store anymore - maybe shut down during the pandemic? but the hair dye is great!
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January 2023 by Dara S.
Do not order from this company! They take weeks or months to ship, they cancel items from orders and don't refund you, and their customer service agents won't respond to any order-specific inquiries. Also, after taking such an unreasonably long time to ship, they give customers 5 days to make returns at the customer's own cost using the customer's own label and won't even provide an RMA, so even if you're ok with this policy in theory, don't expect to actually get refunded. The absolute worst. I loved this company in the 90s and hate what it's become.
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January 2023 by M
Went to the location, came up to the 4th floor. Nothing there other than a door with the number 4 on it, which wasnt open. I dont know if the place shut down or you have to order whatever youre buying and pick it up there. The information on this place seems to be extremely outdated
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August 2022 by Arkadiy A
First time customer, placed order of over $100. Order was damaged in transit possibly due to poor packing, and was returned to their warehouse. Their policy is not to resend orders and to provide refunds instead, which is problematic to begin with. To date, no refund has been received in over a month. Multiple email inquiries and voice mail messages were ignored, when finally able to talk to a customer service rep on the phone, a manager (unavailable at the time) was needed to discuss the issue and they did not contact me either. Do not order from this company online. They are unreliable, have abysmal customer service structure, and do not seem to follow through on their financial responsibility to customers - this is basically taking the money and running.
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August 2022 by kai cai
The products are really good. I would like to make a order in mainland China. How can I find you official distributor?
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October 2020 by Douglas Cranfield
Great products, helpful staff. When you get there, call. Entrance is not clearly marked.
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July 2020 by Dee R.
As if today I've never received a package I paid for 1 month ago. Through the month of June I attempted on multiple occasions to reach customer service by the phone. On no less than 4 occasions, I listened through the voice mail announcement only to be told that the mail box was full and not accepting any messages.Additionally, during this time I pursued information through USPS and Postal Inspection Service.On at least 2 occasions, I left messages with the phone operator and was that someone would get back with me. No one ever returned my call or sent any e-mails.when I did receive the response it seemed lackadaisical and disingenuous at best."Hello Dee,Tink answers the general inquiries phone. There is another phone number listed on our website contact page for order information. You sent an email to this email address on Sunday which I replied to on Monday advising you of our policies. It is in this email chain below. I have not received any other messages, calls, or emails regarding your order besides that one and the one you sent me today, so I apologize for any delays in response you were expecting. Our online order policies are available on our website, on the checkout page before you complete your purchase. There is also a link in the confirmation email you are sent notifying you that your confirmed order is subject to all of these policies. The link may also be found on our website under Online Order Info & Policies at the bottom right hand side of our site. These policies are in place an enforced equally for everyone and all orders.With Route insurance and a claim filed in the time specified, any orders lost or stolen are covered 100%. This was available to you, and we cannot control whether or not you chose to take advantage of this service. We are not responsible if you opt out of the insurance or do not file your claim in time with Route. As I said, it is added to every order automatically, and the policies are clearly stated. You can go to the Your Cart page to see this for yourself. Here is a screen shot:The order was fulfilled and contains a valid tracking delivery date. Again, we are sorry for your situation, but there is nothing I can do on my end at this point. "I'm super disappointed since I had very high hopes for the products. In the end I have neither products nor the money I paid. It has taken considerable effort to get a response and the response in my opinion certainly does not seem collaborative or customer centric
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December 2019 by Erica Greene
New customer here. Ordered some bleach, hair dye, and spray dye. Decided to return the bleach and hair dye. They have the most confusing, unorganized return policy and procedure. Website says to call for a return authorization number. When I did, they told me to email customer service. Didn’t hear anything back. After waiting for two days I called customer service back and explained to them I’m trying to get a refund. They told me my return Authorization was in progress and that I would Be getting an email confirmation within 24 hours. After waiting for another two days and not hearing anything back, I called them again and they told me to email customer service. I explained to them that I’ve already tried that and didn’t hear anything back. And they told me that because of the thanksgiving holidays there was a shortage of employees but that I would definitely get a response this time. So I emailed them and their response was that I should send the package back to the address that they provided. Had to spend $10.50 to send it back. After I got home from sending it through the post office a FedEx deliverer came to my home to pick up the package. So I emailed customer service and asked if I would get a refund for the shipping since they sent a FedEx representative to pick it up. Their response was that I would not get a refund because they did not send the FedEx person over to my house to pick up the package. So I guess fedex just randomly goes to people’s homes looking for things to pick up? I don’t think so. Lack of communication within customer service. Poor response speed and bad return policy. Will never order anything from here again.
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November 2019 by Thomas Björksund
The most lovely alternative store. The foundation of alternative is started here. The walls soaks of history and even if its a small store in a warehouse its still filled with cool things ^_^!
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June 2019 by Camilla S
The punk goddesses of hair care. It's always Manic Panic for me!
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April 2019 by mike bonano
Awesome spot to get your makeup and hair dye needs and alot more
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April 2019 by liana emily
Super cute/punk shop in NYC.
