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February 2024 by Michael Dimitrov
Don't do what they say the will. Waste of time. Don't use this place
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January 2024 by Alex Leader
Thanks to the man who helped me pick up my new iPhone on Jan 13th. It was a lot of verification steps, but got it done.
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November 2023 by Ahmet Okey
I am glad the store manager Sagar is back from vacation. I go there every month for issues and sad couldn’t meet him for past couple of weeks. I always bother him with my phone upgrade questions for months and finally got the new 15. He spent two hours with me setting up my phone and helping me understand everything. I can’t thank enough how helpful he always is. I am 72 years old. And I found a nice friend in Long Island city. I always walk in to talk to him and he responds and gives me attention if he is not busy. I will always give this store my business because I feel welcomed and someone has shown me respect and treated me like a friend. Where as in most places people don’t like to help. Thanks verizon.
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November 2023 by Edgar Diaz
Unprofessional. Do not call when they have to and give the run around. Both my items ordered were sold off or returned without my knowledge. Wasted a week and had to cancel my orders. Terrible
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September 2023 by Cesar Moran
Exceptional customer service! Jagat & Imtiaz answered all of our questions with grace and patience. They were super insightful and helped us chose the right phone plan that would work best for us. We are super grateful for them staying over time to help us set up the phones accordingly. Thank you!
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September 2023 by J S
This is not a real Verizon store. I spent 3 hours there while they tried to transfer a line from T mobile to verizon. The representative messed up the process and manually re started the process. He LOST MY NUMBER. After all that he told me I had to go to a REAL Verizon store in the city. Imagine this happening to you. Imagine losing a number you’ve had for 15 years.
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September 2023 by Philicia Janios
Rude Raffie refused to help a NY first responder with new service and hung up on me!Needless to say provided wrong information! Customers should find another location that is willing to help instead of arguing and refuse them assistance!
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April 2023 by Angel Melendez
Kritika is the most fabulous professional and kindest person in the mobile sales industry. She helped me out of the kindness of her heart and I’m so appreciative and grateful for her being an Angel I so needed at this moment! COME AND CHECK OUT THE AMAZING LAYOUT AND DISPLAY SHE HAS OF THE MOST UP2date devices and plans Verizon has to offer!!! Cheers!
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March 2023 by Mazu Sub
Great guys and excellent store and customer service and care… Sagar and Dinesh superb… they helped fixing my iPhone 14Pro Max…4 hours and 30 minutes without service… they took their time until they fixed it… and I had just came from Manhattan upper east side another Verizon store and they couldn’t do it!
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February 2023 by Mariel Abreu
Sagar and dinesh were phenomenal. Great help by store representative for sorting my issue and help me and my mom get two new phones. Super quick which I was amazed and didn’t have to wait 3 hours like I did last. Would recommend this store to everyone.
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January 2023 by Elliot Davis
Sagar is a hero!!! Patient when I was so confused and frustrated with previous Verizon customer service representatives. Knowledgeable on how to navigate the system. Amazing at advising what I need based on taking the time to talk to me. I will now only shop in this store and will always go to Sagar if I have any issues! Thank you again Sagar.
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January 2023 by John Ghaziani
Kirtika was amazing help she was knowledgeable and professional and great customer service very sweet and accommodating, fantastic job on a very difficult device
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December 2022 by karl dimitri
Great experience in the store. Was porting over from Visible and Mr. Sagar made the process really simply and easy as it was my first time switching from android to apple. And also I am really thankful for helping my mother with patience who is 74, transferring her information on a flip phone and guiding her on how to operate on the new phone. Overall a great experience and my mother was happy which meant a lot to me. Thanks you Verizon for an amazing service.
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November 2022 by SADMAN SHAHRIAR
This place is trash and people who work there are pretty miserable. My sister and I went few days ago and got no help whatsoever. I wonder how come a big organization like Verizon have these stores open and have employees like this. If all we are suggested to call customer, why are you here? Where’s the management?Im not a person who’d bother to write any good or bad reviews to any organization but BEST WIRELESS, i wish i could leave a 0 star. Would that even matter? All I’m seeing 1 stars anyway.
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November 2022 by Sam Lion
Great experience upgrading the phone. Got the iPhone and got the trade in credit. First of the stores didn’t have to be there for long. Quick process and Mr. Sagar was knowledgeable about his work and I highly recommend him.
