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March 2024 by Constance Ray
Worst bank ever. This is just the Loudonville branch they are so undereducated…rude and are disrespectful….along with that they are dishonest….they asked me to provide more information, which I did along with calling, etc….no response, surprise, surprise!!!!
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July 2022 by Pasha Malik
Terrible. Especially drive thru workers. They are gossipy old ladies who look at your car and judge everything except doing their job. They need to focus on their job. 2.9 rating is too high for them. There are other good KeyBank branches in the area. Avoid this place or you will learn the hard way.
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May 2022 by Em Lor
Hours are incorrect online and in google maps. Rushed all the way here to find out they’re only open till 5 on Fridays. Says open till 5 every day. Waste of time
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July 2019 by 13 Iron
quick, professional, personal (by name!) soooooo much better #DriveThruExperience than #HorribleWolfRdBranch (that ill never go back to!!!)
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April 2019 by Maria Perry
Excellent staff - I feel welcomed and made to feel important as a client.
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December 2018 by Scotty Tata
Key bank is one of the worst banking establishments I have EVER been a part of... and I was involved with the class action lawsuit against Citizens bank 10 years ago... that should tell you something.
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June 2018 by R
Andrew is so great to deal with! He is extremely helpful and will explain everything over and over again!
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June 2018 by Aida R
Absolutely best Key Bank branch and best staff I have ever encountered! They will go above and beyond for all of their customers regardless of how much or how little money you have with them! The Branch Manager Nermina is amazing! The way she handles herself and communicates with her staff and clients is so professional! You can see it in her how passionate she is about banking in general, her clients and her staff! If you have any banking needs please look no further than this branch in Loudonville! I have been a loyal First Niagara customer for years and years and have switched to Key bank (not by choice) about a year ago - and it is the best thing that could have happened! They take the best care of me each and every time i go in for my banking. Thank you Key bank for providing your customers with such exceptional customer experience!
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June 2018 by febe lange
This branch is very unprofessional start from the teller. They think they have control on you because they manager your money. "The manager of this branch is rude, patronizing and unprofessional." She's feel pawerfull above of you unfortunately for Her this is "America We Are the people" Hope this bank isn't infeelter the wrong people to work in the bank. The Police is constaly there because the Rude women manager. Mrs Ibralic.
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June 2017 by Darryl Doty
Standard key bank
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April 2017 by Pyretta Blaze
Was in a hurry to deposit money and got in the drive through right at 4pm, the lights above said open so I thought I made it. The lady looked at me and turned around and 2 minutes later told me she was sorry and could not help me. I was so mad, I asked her please I just need to make quick deposit and she told me no she already shut her computet off. I rarely go to this branch, I usually go to the cohoes one, and I never would have encountered this problem at that branch.